What you need to know
Look at the following documents, these explain the benefits of your new account and the easy ways you can save with us.
Your rates and potential service charges are detailed in the following documents
We also have a general guide to our banking services
Your personal information
If you’d like to know more about how we handle your personal information, please take a look at our Privacy Notice. You can also get in touch with us for more details.
Do we have your proof of identity and address?
What we need from you
Before we open the account we need the adult representative and the child to visit one of our branches to provide proof of identity and address. Please make sure you bring the original documents with you as they will be required. There’s no need for an appointment.
Proof of identity for the child:
Acceptable documents for the child:
- A Passport
- Original birth certificate
Proof of address for the child:
Proof of address in the parent/guardian’s name is acceptable as proof of address for the child where you both reside at the same address.
If you are the parent/guardian opening the account and don’t reside with the child, proof of address is required for the parent/guardian which they do reside with.
If you didn’t upload your documents while completing the online application, you need to visit one of our branches in Northern Ireland and bring documents (e.g. driving licence, passport, recent utility bill) to confirm your identity and address, there is no need for an appointment. Please make sure you bring the original versions with you.
Help and Support
We have a comprehensive help and support section here, and you can always contact us between 9am and 5pm Monday to Friday on 0345 6016 157.
Call costs may vary dependant on your service provider. Our telephone lines are open Monday to Friday 9:00am – 5:00pm, Saturday 9:00am – 2:00pm, Sunday Closed. We may record or monitor calls and use them for training and compliance purposes.