How our services are running and updates on planned maintenance
Find out important updates related to our range of services. You can also see whether our services are running as we expect, if we’re aware of any issues, or if we’re planning a period of maintenance soon.
- Online and Mobile
- Payments and Cards
Payments
All services, including cheque processing, are working normally but if you should experience a delay please contact us.
Credit Cards
We are experiencing a large volume of calls into our contact centre and customers may be required to wait longer than usual. We apologise for any inconvenience.
We are also aware that some customers are experiencing issues registering for the mobile app and online service. For help with the registration process, please go to the Registration section in our FAQs here.
Debit Cards
Service working normally
- Branch, ATMs and Telephone Services
Branch
On Friday 20 November 2020, we have had to close our Strand Road branch due to Covid-19. We apologise for any inconvenience this may cause. Customers may avail of our online services, or other local branches as well as the Post Office. We expect to re-open as normal on Monday 23 November 2020.
We have temporarily reduced our branch opening hours
Our opening hours are now 10am – 2pm, Monday to Friday.
Please don’t visit your branch unless you need to carry out essential day-to-day banking services.
You can do most of your everyday banking online by visiting 365 online or using our mobile app.
To ensure the safety of colleagues and customers, we may limit the number of customers entering the branch at any one time. Where possible, we ask you not to bring children with you, with the exception of infants in buggies.
Once inside we’ll ask you to respect the social distancing measures we have in place. That means standing two metres away from colleagues and other members.
If you have to queue outside, please ensure you keep each other safe by maintaining the two metre gap outside too.
Please don’t visit us in branch if you or someone in your household has a new and continuous cough or a high temperature.
ATM Network
Service working normally
Telephone Services
Service working normally
The opening hours for some of our Telephone Services have temporarily changed due to Covid-19:
Northern Ireland & Great Britain Current Account
Mon – Fri 9am – 5pm; Sat 9am – 2pm; Sun ClosedPost Office and AA Deposits
Mon 9am – 7pm; Tue – Fri 9am – 5 pm; Sat 9am – 2pm; Sunday ClosedPost Office & AA Credit Cards
Mon –Fri 9am – 7pm; Sat 9am – 2pm; Sunday ClosedPost Office & AA Loans
Mon – Fri 9am – 7pm; Sat 9am -2pm; Sunday ClosedMortgages (including Post Office and AA mortgages)
9am-5pm Mon-Fri.Lost and Stolen
Available to call 24 hours a day - Post handling
All services are working normally but if you should experience a delay please contact us.
- Planned MaintenanceIn order to keep our systems up to date and add improvements we sometimes need to carry out essential maintenance.
There is currently no planned maintenance