Service status

How our services are running and updates on planned maintenance

Find out important updates related to our range of services. You can also see whether our services are running as we expect, if we’re aware of any issues, or if we’re planning a period of maintenance soon.

  • Online and Mobile

    Online Banking and Mobile App

    Service working normally

    Websites

    Service working normally

    Business Online (BOL) Service

    Services working normally

  • Payments and Cards

    Payments

    Payments processing as expected

    Credit Cards

    Service working as normal

    Debit Cards

    Service working normally

  • Branch, cash machines and Telephone Services

    Branch

    Our opening hours are 10am – 4pm, Monday to Friday. Branches are open all day with the exception of Bangor which is closed for lunch each day between 12.30pm and 1.30pm.

    Cash machine Network

    Service working normally

    Telephone Services

    Service working normally

    Telephone Numbers

    Northern Ireland & Great Britain Current Account
    Mon – Fri 9am – 5:00pm; Sat 9am – 2pm; Sun Closed

    Post Office and AA Deposits

    Mon 9am – 7pm; Tue – Fri 9am – 5 pm; Sat 9am – 2pm; Sunday Closed

    Post Office & AA Credit Cards
    Mon –Fri 9am – 7pm; Sat 9am – 2pm; Sunday Closed

    Post Office & AA Loans
    Mon – Fri 9am – 7pm; Sat 9am -2pm; Sunday Closed

    Mortgages (including Post Office and AA mortgages)
    9am – 5:00pm Mon-Fri.

    Lost and Stolen
    Available to call 24 hours a day

  • Post handling
    All services are working normally but if you should experience a delay please contact us.
  • Planned Maintenance

    Tuesday 8 July, 3am to 6am

    You may experience some interruptions on our mobile app or 365 online banking when making online purchases or transactions that require your debit or credit card approval (for example, verifying a purchase on an online shopping site).

    Cards will work normally for ATM withdrawals and for in-person card purchases.

    Please plan ahead if you intend to make an online purchase during this time.