Service status

 

How our services are running and updates on planned maintenance

Find out important updates related to our range of services. You can also see whether our services are running as we expect, if we’re aware of any issues, or if we’re planning a period of maintenance soon.

  • Online and Mobile

    Online Banking and Mobile App

    Service working normally

    Websites

    Service working normally

    Business Online (BOL) Service

    Service working normally

  • Payments and Cards

    Payments

    Payments processing as expected

    Credit Cards

    Service working as normal

    Debit Cards

    Service working normally

  • Branch, cash machines and Telephone Services

    Branch

    Our opening hours are 10am – 4pm, Monday to Friday. Branches are open all day with the exception of Bangor which is closed for lunch each day between 12.30pm and 1.30pm.

    Cash machine Network

    Service working normally

    Telephone Services

    Telephone Numbers

    Northern Ireland & Great Britain Current Account
    Mon – Fri 9am – 5:00pm; Sat 9am – 2pm; Sun Closed

    Post Office and AA Deposits

    Mon 9am – 7pm; Tue – Fri 9am – 5 pm; Sat 9am – 2pm; Sunday Closed

    Post Office & AA Credit Cards
    Mon –Fri 9am – 7pm; Sat 9am – 2pm; Sunday Closed

    Post Office & AA Loans
    Mon – Fri 9am – 7pm; Sat 9am -2pm; Sunday Closed

    Mortgages (including Post Office and AA mortgages)
    9am – 5:00pm Mon-Fri.

    Lost and Stolen
    Available to call 24 hours a day

  • Post handling

    All services are working normally but if you should experience a delay please contact us.

  • Planned Maintenance

    Planned maintenance – Sunday 23 June

    Due to planned maintenance, between 2am and 7am on Sunday 23 June, a number of Bank of Ireland services will be restricted. 365 online and the app will not be available.

    Please plan ahead

    Cash withdrawals, electronic transfers and in-store transactions will be operating between 2am and 7am, but we do expect some disruption. If you are likely to need these services during that time, ­­plan ahead by withdrawing cash or paying bills before 2am.

    We apologise in advance for any inconvenience. By scheduling the maintenance at this time we hope to minimise any negative impact.