Service status

How our services are running and updates on planned maintenance

Find out important updates related to our range of services. You can also see whether our services are running as we expect, if we’re aware of any issues, or if we’re planning a period of maintenance soon.

  • Online and Mobile

    Mobile App

    Services working normally

    Online Banking

    • 365 Online Service working normally
    • Business Online (BOL) Service working normally

    Websites

    Service working normally

  • Payments and Cards

    Payments

    All services, including cheque processing, are working normally but if you should experience a delay please contact us.

    Credit Cards

    We are experiencing a large volume of calls into our contact centre and customers may be required to wait longer than usual. We apologise for any inconvenience.

    We are also aware that some customers are experiencing issues registering  for the mobile app and online service. For  help with the registration process, please go to the Registration section in our FAQs here.

    Debit Cards

    Service working normally

  • Branch, cash machines and Telephone Services

    Branch

    We have temporarily reduced our branch opening hours

    Our opening hours are 10am – 4pm, Monday to Friday. Branches are open all day with the exception of Bangor which is closed for lunch each day between 12.30pm and 1.30pm.

    Cash machine Network

    Service working normally

    Telephone Services

    Telephone Numbers

    The opening hours for some of our Telephone Services have temporarily changed due to Covid-19:

    Northern Ireland & Great Britain Current Account
    Mon – Fri 9am – 5:00pm; Sat 9am – 2pm; Sun Closed

    Post Office and AA Deposits
    Mon 9am – 7pm; Tue – Fri 9am – 5 pm; Sat 9am – 2pm; Sunday Closed

    Post Office & AA Credit Cards
    Mon –Fri 9am – 7pm; Sat 9am – 2pm; Sunday Closed

    Post Office & AA Loans
    Mon – Fri 9am – 7pm; Sat 9am -2pm; Sunday Closed

    Mortgages (including Post Office and AA mortgages)
    9am – 5:00pm Mon-Fri.

    Lost and Stolen
    Available to call 24 hours a day

  • Post handling

    All services are working normally but if you should experience a delay please contact us.

  • Planned Maintenance
    In order to keep our systems up to date and add improvements we sometimes need to carry out essential maintenance.

    There is currently no planned maintenance