Service status

How our services are running and updates on planned maintenance

Find out important updates related to our range of services. You can also see whether our services are running as we expect, if we’re aware of any issues, or if we’re planning a period of maintenance soon.

  • Online and Mobile

    Mobile App

    Service working normally

    Online Banking

    • 365 Online Service working normally
    • Business Online (BOL) Service working normally

    Websites

    Service working normally

  • Payments and Cards

    Payments

    All services, including cheque processing, are working normally but if you should experience a delay please contact us.

    Credit Cards

    We are experiencing a large volume of calls into our contact centre and customers may be required to wait longer than usual. We apologise for any inconvenience.

    We are also aware that some customers are experiencing issues registering  for the mobile app and online service. For  help with the registration process, please go to the Registration section in our FAQs here.

    Debit Cards

    Service working normally

  • Branch, ATMs and Telephone Services

    Branch

    On Friday 20 November 2020, we have had to close our Strand Road branch due to Covid-19. We apologise for any inconvenience this may cause. Customers may avail of our online services, or other local branches as well as the Post Office. We expect to re-open as normal on Monday 23 November 2020.

    We have temporarily reduced our branch opening hours

    Our opening hours are now 10am – 2pm, Monday to Friday.

    Please don’t visit your branch unless you need to carry out essential day-to-day banking services.

    You can do most of your everyday banking online by visiting 365 online or using our mobile app.

    To ensure the safety of colleagues and customers, we may limit the number of customers entering the branch at any one time. Where possible, we ask you not to bring children with you, with the exception of infants in buggies.

    Once inside we’ll ask you to respect the social distancing measures we have in place. That means standing two metres away from colleagues and other members.

    If you have to queue outside, please ensure you keep each other safe by maintaining the two metre gap outside too.

    Please don’t visit us in branch if you or someone in your household has a new and continuous cough or a high temperature.

    ATM Network

    Service working normally

    Telephone Services

    Service working normally

    Telephone Numbers

    The opening hours for some of our Telephone Services have temporarily changed due to Covid-19:

    Northern Ireland & Great Britain Current Account
    Mon – Fri 9am – 5pm; Sat 9am – 2pm; Sun Closed

    Post Office and AA Deposits
    Mon 9am – 7pm; Tue – Fri 9am – 5 pm; Sat 9am – 2pm; Sunday Closed

    Post Office & AA Credit Cards
    Mon –Fri 9am – 7pm; Sat 9am – 2pm; Sunday Closed

    Post Office & AA Loans
    Mon – Fri 9am – 7pm; Sat 9am -2pm; Sunday Closed

    Mortgages (including Post Office and AA mortgages)
    9am-5pm Mon-Fri.

    Lost and Stolen
    Available to call 24 hours a day

  • Post handling

    All services are working normally but if you should experience a delay please contact us.

  • Planned Maintenance
    In order to keep our systems up to date and add improvements we sometimes need to carry out essential maintenance.

    There is currently no planned maintenance