PPI Complaints – Deadline 29 August 2019


The deadline for submitting a PPI complaint has now passed. Any new PPI complaints will be rejected, unless there are any exceptional circumstances.

Important information about PPI enquiries and PPI complaints

The deadline for new PPI complaints has now passed. If you’ve made a PPI complaint or enquiry before 29 August 2019 you don’t need to do anything. We’ll be in touch as soon as we have an update. Please view our dedicated section below for further information.


What is PPI? - Link layer

What is PPI?

Find out more about what Payment Protection Insurance (PPI) is.
Our brands - Link layer

Our brands

Find out what brands we were responsible for investigating PPI complaints from.
PPI enquiries & PPI complaints - Link layer

PPI enquiries & PPI complaints

Information on what is happening now the PPI Deadline has passed.


Further information


  • Additional information from the FCA on PPI can be found by visiting the FCA website
  • For information in relation to PPI from the Financial Ombudsman Service, please visit the Financial Ombudsman website