PPI Complaints – Deadline 29 August 2019


The deadline for submitting a PPI complaint is 29 August 2019. If you submit a complaint to us after this date you are unlikely to be successful. This page provides you with all the information you need to allow you to make a complaint about PPI.

Important information about PPI checks and PPI complaints

The deadline for submitting PPI complaints is 29 August 2019. All checks received before the deadline where PPI policies are found will be automatically converted into complaints.

Please view our dedicated section below to submit your PPI checks. We may not be able to investigate any PPI complaints received after 29 August 2019.


What is PPI? - Link layer

What is PPI?

Find out more about what Payment Protection Insurance (PPI) is.
Our brands - Link layer

Our brands

Find out what brands we are responsible for investigating PPI complaints from.
PPI check - Link layer

PPI check

If you are unsure whether you had a PPI policy with us, you can contact us to check.
Make a PPI complaint - Link layer

Make a PPI complaint

Information about the various ways you can complain about PPI.
Additional help or support - Link layer

Additional help or support

We want to ensure you can make a PPI complaint easily and receive a fair outcome.
Our complaints process - Link layer

Our complaints process

When you complain, we will ensure the decision we reach is the fairest we can.



Frequently asked questions


We appreciate that making a complaint about PPI can seem complicated, so we have provided some information below to help you.

  • What information should I provide with my complaint?

    Please provide as much information as you can when you submit your complaint. Specifically, if you can remember details about your circumstances at the time you took out your policy, this will help us to investigate your complaint.

    However, if you can’t remember you can still complain. If there is important information that we do need, we might need to contact you if we have a question

  • Can I complain about the commission charged on my PPI policy?

    Following a ruling by the FCA, if you have previously complained to us about PPI mis-selling and that complaint was rejected, you may be eligible to complain about the level of commission that you paid on your PPI policy. You are eligible to complain if:

    1. Your account was in force on, or after, 6 April 2008; or
    2. You took out your PPI on, or after, 6 April 2007;

    If you do not meet these criteria, it is likely that you will not be eligible to complain.

    However, if you believe that you are eligible, you can make a complaint.

    Make a complaint


Further information