Customer hub is our new system which makes managing your mortgage that bit easier. Once registered, you’ll be able to:
- View your mortgage balance and monthly payment (without having to call)
- See the estimated value of your property
- Check when you can get a new deal
- View all your mortgage accounts and sub accounts in one place. You may have to login on to more than one hub if you originally got your mortgage from different brands
- Use secure messaging to request information about your mortgage
If you’re within three months of your current promotional deal ending, you can also use our customer hub to get a new deal.
- Once logged in you’ll be able to view your exclusive rates as long as you’re eligible to switch. You’ll even be able to see how much a new rate affects your monthly mortgage payment.
- If you’re a residential customer and not sure of your options, give us a call for advice. Alternatively, if you’re happy to proceed without receiving advice, select your chosen rate and start the switching process online. For Buy to Let customers, select your chosen rate and start the switching process online. You can also call us, but as we don’t offer advice on Buy to Let mortgages, we’ll only take your instructions over the phone.
- We’ll then post you additional information on your chosen rate. This includes a mortgage offer which is valid for 30 days. If you’re happy to proceed, simply sign and return it to us.
We’re just getting started with this great new tool. We’re always looking to add even more useful features – all designed to make managing your mortgage that bit easier. Watch this space for future updates.