Management Team

Chief Executive Officer

Desmond Crowley

Appointed Director of BOI (UK) plc in September 2009. Appointed CEO of BOI (UK) plc in March 2012. Joined BOI Group in 1988. In March 2000, became a member of the Group Executive Committee, on being appointed Chief Executive of Retail Banking Ireland. Appointed Chief Executive of UK Financial Services, Director of Bristol & West plc and BOI UK Holdings plc in January 2006. Appointed Director of the Parent in October 2006, until his retirement from this position in June 2011. Appointed as Chief Executive Officer – Retail (Ireland & UK) in May 2009 and Chief Executive – Retail UK Division in March 2012.

Previously Chairman of Post Office Financial Services. A Director of First Rate Exchange Services, the foreign exchange joint venture with UK Post Office. He is also a Director of New Ireland Assurance Company plc.

Qualifications: BA (Mod) Econ, FCMA


  • Thomas McAreavey - Chief Financial Officer
    Thomas was appointed Chief Financial Officer in March 2017, and in addition, Interim Operations Director in February 2018.  He has over 15 years’ experience in the Bank of Ireland Group, having held various senior management positions within Finance, including leading a range of strategic projects for BOI. Prior to that, he held a management position within Pricewaterhouse Coopers. He is a Fellow Chartered Accountant.

    Thomas is also a director of a number of BOI Group subsidiaries.


  • Neil Fuller - Chief Risk Officer
    Neil was appointed Director of Bank of Ireland (UK) plc & Chief Risk Officer in October 2015.

    Neil joined Bank of Ireland from GE Capital UK, where he held the role of Chief Risk Officer since 2011. Neil has over 30 years of financial services experience, having previously worked for NatWest and Royal Bank of Scotland.


  • John Tudor - Partnership Director
    John joined Bank of Ireland Group in 1998 and has worked in a variety of Finance, Strategy and Operational roles within the UK business, including working extensively with the Bank’s financial services partnerships with the Post Office and the AA. He was appointed Partnership Director in February 2018, having previously held the role of Chief Operating Officer.

    Before joining Bank of Ireland, John worked as a Chartered Accountant with Moore Stephens (Bath) having qualified with BDO Binder Hamlyn (Manchester).

    John is a graduate of the University of Manchester and is a Member of the ICAEW.


  • Louise Batchelor - HR Director
    Louise joined Bank of Ireland in February 2017 and was appointed to the role of UK HR Director in May 2018. Before joining Bank of Ireland, Louise worked at Standard Chartered Bank as the HRD for Europe and prior to that was a Leadership Consultant at the Gallup Organization, where she was responsible for embedding a strengths based culture through selection and development interventions in FTSE 100 companies.

    Louise also holds a Board Directorship and has served on the City HR Board since May 2014.

    Qualifications: BSc in Psychology & Criminology from Middlesex University; Certified Strengths CoachTM and KFLA Accredited.


  • Richard Exton - Strategy and Transformation Director
    Richard joined Bank of Ireland Group in 2014 and has held a number of senior management roles in Consumer Banking and the Office of the Chief Operating Officer, where he had responsibility for strategic initiatives covering PSD2 and Open Banking, Payments, Change and Digital capability. Richard was appointed Strategy & Transformation Director in February 2018.

    Prior to joining Bank of Ireland, Richard held a number of senior management positions in Retail and Business Banking at Barclays, spanning 20 years in front line leadership, customer proposition and innovation, strategy and business transformation roles across UK and Western Europe. Richard holds an MBA from London Business School and a BSc in Modern Languages & Marketing.
    Picture of Richard Exton
  • David Carrie - Operations Director
    David was appointed UK Operations Director in October 2018.

    He joined Bank of Ireland UK in 2016 and has held various Senior Management positions, including Head of IT and Outsourced Services as well as lead responsibility for the IT Governance strategic programme.

    David has more than 25 years’ experience in the financial services industry. Prior to joining Bank of Ireland he was Customer Operations Director at Co-operative Bank, having previously held senior management roles in Capita Life, Pensions Services, Anderson Consulting, Eagle Star Life and Zurich Insurance.

    David has a degree in Physics from Durham University.

    Picture of David Carrie
  • Richard Rowntree - UK Mortgages Director
    Richard has over 25 leadership experience across 5 major UK banks.

    Richard joined Bank of Ireland in 2016 as Managing Director UK Mortgages. He leads the end-to-end Mortgage Business in the UK.

    Richard has a keen interested in all aspects of the housing market and is driven by making a difference in key areas such as helping First time buyers and increasing options for an ageing population.

    Richard previously worked as Head of Specialist Banking for Williams and Glyn (RBS). His career history also includes Senior Leadership roles with Santander, Lloyds and Halifax.

    He is currently Chairman for the UK Finance Mortgage Product and Service Board. He is a Non-Executive Board Member with Estuary Housing Association.

    Richard holds Associate of Chartered Institute of Banking (ACIB) qualification and an honors Degree in Financial Services from University of Manchester Institute of Science and Technology.
    Richard Rowntree
  • Ian Sheppard - Managing Director, NI
    Ian was appointed Managing Director, NI in September 2017. He has over 20 years experience in the Bank of Ireland Group having held senior management roles in Corporate and Business Banking.

    He is a Fellow of Chartered Accountants Ireland as well as being a Fellow of the Institute of Directors. He also held the role of NI Chairman for the Institute of Directors.

    Ian is also a director of a number of BOI Group Subsidiaries.
    Ian Sheppard