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TextChecker

Fraudsters can try to trick you into giving away your personal and financial details, by sending fake texts mixed in with real Bank of Ireland texts. If you get a text that says it’s from Bank of Ireland, use our ‘TextChecker’ service to check it’s not a scam.


Fraudsters can try to trick you into giving away your personal and financial details, by sending fake texts mixed in with real Bank of Ireland texts. If you get a text that says it’s from Bank of Ireland, use our ‘TextChecker’ service to check it’s not a scam:

  1. Copy the text you wish to verify
  2. Open a new message
  3. Add the word CHECK and paste the text in after it in the same message
  4. Send for free to 50365

Sample TextChecker submission:

TextChecker submission example text message reading 'CHECK BOI: Your card has been placed on hold due to irregular activities. Please go to securityboi.com and follow the instructions on the screen.'

Sample TextChecker response:

TextChecker response example text message reading 'Thanks for contacting us. This DOES NOT appear to be a genuine BoI text. DO NOT TAP ANY LINK IN IT. If you see unusual transactions on your account call the number on the back of your card now. We will NEVER text you a link asking for your full PIN or one-time passcodes.'

We work hard to help keep your money safe. If we spot a card payment that looks unusual, we may send you a text message to check if it was made by you.

The text will ask you to reply:

  • YES if you made the transaction.
  • NO if you did not make the transaction.

Our fraud team works 24 hours a day, 7 days a week, so you may receive a text at any time, including evenings, weekends, and bank holidays.

Stay Safe

We will never ask you to share:

  • Your full card number.
  • Your card expiry date and security code (CVC).
  • Your full 6-digit 365 online PIN.
  • Your passcode.
  • One-time activation or security codes.

Do not share these details with anyone.

Not Sure if a Text Is Genuine?

If you are unsure whether a text message is really from Bank of Ireland, use our TextChecker service. It can help you check if a message is genuine or part of a scam.

Contact Us Right Away

Contact us straight away if you are concerned, suspect fraud on your account, or if your payment card is lost or stolen.

Report a Suspicious Email or Text

  • Use our TextChecker service listed above.
  • If you receive a suspicious email or text that appears to be from Bank of Ireland UK, please send it to 365security@boi.com.
  • To report a scam text message, forward it to 7726 (SPAM). This helps your mobile network provider investigate and block scam messages.

Lost or Stolen Card

If your card is lost or stolen, contact us as soon as possible using the numbers below.

Once you tell us your card is missing, we will:

  • Cancel the card straight away.
  • Order a replacement card.
  • Send it to the address we hold for you.

Your new card should arrive within 5 to 7 working days.

Fraud, Suspicious Activity, or Unauthorised Transactions

If you:

  • See a transaction you do not recognise.
  • Think someone has accessed your account.
  • Suspect fraud or a scam.
  • Experience ATM fraud.

Please contact us as soon as possible using the numbers below.

Shared Your Banking Login Details?

If you gave your banking details or login information after receiving a suspicious email, text message, or phone call, contact us immediately using the numbers below.

Emergency Contact Numbers

We are available 24 hours a day, 7 days a week.

Calling from the UK

Personal customers

Freephone: 0800 121 7790

Business On Line and Global Market customers

Freephone: 0800 032 1288

Or call 159 and say “Bank of Ireland”.

Calling from the Republic of Ireland

Personal and business customers

Freephone: 1800 946 764

Calling from Abroad

Not Freephone: +353 567 757 007

Important Information

If we need to contact you about possible fraud on your account, we will use a secure method. This may include a text message (SMS), email, or another approved contact channel.