The way you bank is changing. We are too.

Changes to our services in Northern Ireland

More of our customers are changing the way they bank and that’s why we’ve recently made changes to our services. There are a wide range of ways that you can do your everyday banking: online, over the phone, on your mobile or in one of our 13 Bank of Ireland branches. And, thanks to our arrangement with the Post Office, you can pay in cash or cheques, withdraw money and check balances at more than 500 Post Office branches in Northern Ireland, with longer business hours and Saturday opening.

  • Changes to our branch network

    The world of banking is changing and so are we

    Bank of Ireland customers in Northern Ireland have been steadily moving to digital banking over the past 10 years. The pace of this change has increased recently. Since 2017, for example, digital banking has increased by 50% while visits to our branches have sharply declined. Increasingly, our customers are using Post Office services with 52% of over-the-counter transactions now made in Post Office branches.

    We have invested in technology that enables customers to bank digitally – including launching a new banking app and updating our online banking. Alongside this we have also introduced digital ways to pay with Google Pay and Apple Pay. Today, almost 80% of our customers are using online as their preferred channel to open a personal account.

    From 20th November 2021, Bank of Ireland will operate a smaller branch network of 13 locations in Northern Ireland.

    Our arrangement with the Post Office means that our Personal and Business Current account and Demand Deposit account customers can carry out a range of banking transactions at over 500 Post Office branches across Northern Ireland.

    We have written to impacted customers of the closing branches to provide more information. If you require further information, answers to frequently asked questions can be found here.

    More information about the branches that have closed, including the Bank of Ireland and Post Office branches that are nearest to each branch that has closed, can be found here.

    We want to continue to support your banking needs, but appreciate that you may wish to close your account or transfer your current account to another bank which you can do through the Current Account Switch Service. For more information visit currentaccountswitch.co.uk.


     

    Northern Ireland Bank of Ireland branches



  • Banking at the Post Office

    Our personal customers may use any Post Office branches to pay in cash or cheques, withdraw money using their debit card and check balances. Business Customers can use Post Office branches to pay in cash or cheques, withdraw money and check their balance with their Bank of Ireland UK Business Debit Card. Varying limits will apply to cash transactions, we will support customers to set up new arrangements including coin and larger cash transactions and we will also be enhancing services for business customers. More information can be found here.

    You can find your local Post Office and check opening times at www.postoffice.co.uk/branch-finder.

    More information about banking at the Post Office can be found here.

  • Ways to bank
    There are a number of ways that you can bank with us. More information can be found here
  • Customers who need more support

    If you are experiencing difficulties in accessing banking services, or you have any questions about these changes, please call us on 03457 365 555.

  • Frequently Asked Questions
    Have questions about our changes? Visit our FAQs to find out more.