The world of banking is changing and so are we
Bank of Ireland customers in Northern Ireland have been steadily moving to digital banking over the past 10 years. The pace of this change has increased recently. Since 2017, for example, digital banking has increased by 50% while visits to our branches have sharply declined. Increasingly, our customers are using Post Office services with 52% of over-the-counter transactions now made in Post Office branches.
We have invested in technology that enables customers to bank digitally – including launching a new banking app and updating our online banking. Alongside this we have also introduced digital ways to pay with Google Pay and Apple Pay. Today, almost 80% of our customers are using online as their preferred channel to open a personal account.
From 20th November 2021, Bank of Ireland will operate a smaller branch network of 13 locations in Northern Ireland.
Our arrangement with the Post Office means that our Personal and Business Current account and Demand Deposit account customers can carry out a range of banking transactions at over 500 Post Office branches across Northern Ireland.
We have written to impacted customers of the closing branches to provide more information. If you require further information, answers to frequently asked questions can be found here.
More information about the branches that have closed, including the Bank of Ireland and Post Office branches that are nearest to each branch that has closed, can be found here.
We want to continue to support your banking needs, but appreciate that you may wish to close your account or transfer your current account to another bank which you can do through the Current Account Switch Service. For more information visit currentaccountswitch.co.uk.
Northern Ireland Bank of Ireland branches