Bank of Ireland is meeting changing customer needs through new services and changes to our branch structure in Northern Ireland. Information about these changes is included on these pages – please check back here for future updates.
- Changes to our branch network
The world of banking is changing and so are we
Bank of Ireland customers in Northern Ireland have been steadily moving to digital banking over the past 10 years. The pace of this change has increased recently. Since 2017, for example, digital banking has increased by 50% while visits to our branches have sharply declined. Increasingly, our customers are using Post Office services with 52% of over-the-counter transactions now made in Post Office branches.
We have invested in technology that enables customers to bank digitally – including launching a new banking app and updating our online banking. Alongside this we have also introduced digital ways to pay with Google Pay and Apple Pay. Today, almost 80% of our customers are using online as their preferred channel to open a personal account.
As we continue to adapt, we must change how we provide banking services. Therefore, after careful consideration, we have made the difficult decision to close 15 branches across Northern Ireland. More details about the branches impacted can be found here. We are planning to close all branches by the end of November 2021. However, we will consider the impact on customers regarding closure dates should lockdown measures be in place at that time.
Bank of Ireland will operate a smaller but modernised number of branches with at least one Bank of Ireland branch in each county and the nearest Post Office or Branch will be within 1 mile for customers of closing branches. The branches that will remain open are: Andersonstown, Armagh, Bangor, Belfast City Branch, Coleraine, Cookstown, Culmore Road (Derry/Londonderry), Enniskillen, Glengormley, Lurgan, Magherafelt, Newry, Omagh (see map below). The Bank will invest in the remaining branches which will ensure a wide range of digital and physical banking options for our customers.
You do not have to do anything and can continue bank as you do today. If your branch is closing, we will write to you at least 12 weeks before your branch closes to give you all of the information you need, including alternative ways to carry out everyday banking activities.
If you are unable or do not want to visit your branch, you can still talk to someone about these changes by calling us on 03457 365 555.
We want to continue to support your banking needs, but appreciate that you may wish to close your account or transfer your current account to another bank which you can do through the Current Account Switch Service. For more information visit currentaccountswitch.co.uk.
Bank of Ireland branches that will remain open
- Banking at the Post Office
Our personal customers may use any Post Office branches to pay in cash or cheques, withdraw money using their debit card and check balances. Business Customers can use Post Office branches to pay in cash or cheques withdraw money and check their balance with their Bank of Ireland UK Business Debit Card. Varying limits will apply to cash transactions, we will support customers to set up new arrangements including coin and larger cash transactions and are also planning to enhance services later this year.
You can find your local Post Office and check opening times at www.postoffice.co.uk/branch-finder.
More information about banking at the Post Office can be found here.
We are in the process of enhancing services for business customers at Post Office branches and will publish the latest information here. Please check back here for future updates.
- Ways to bankThere are a number of ways that you can bank with us. More information can be found here
- Customers who need more support
We recognise that the closure of branches may impact our customers who find themselves in a vulnerable position, particularly during this period of COVID-19 restrictions. As such we are committed to supporting you, whatever your circumstances, so you can continue to access the banking services that you need – whether through Bank of Ireland UK or elsewhere. We will ensure that you receive information in a way which is appropriate to your needs, for example by providing larger print letters and branch closure information. If you are experiencing difficulties in accessing the branch we will provide support to answer any queries that you may have. This support will also extend to us calling you if we believe that we can provide you with further help by phone. Our branch staff will also continue to be available to help and support you during the branch closure period.
If you wish to talk to someone about these changes, please call us on 03457 365 555.
- Frequently Asked QuestionsHave questions about our changes? Visit our FAQs to find out more.