Accessibility Support
We are committed to providing services that are accessible to everybody. We are working to increase the accessibility of our products and services.
Ways we support
Website Accessibility
We are committed to providing a website that is, regardless of technology or ability, accessible to everybody. We will aim to author more user-friendly, and customer-focused content. Visit our Accessibility Statement for more details.
Branch services
All our branches are manned by colleagues who can help you to withdraw cash over the counter. All our branches have a hearing loop, wheelchair access and are compliant with DDA standards.
Relay UK
Our call centre is able to use the Text Relay service when receiving and making calls to deaf, hard of hearing or speech impaired customers.
Hearing loops in our branches
Our branches have hearing loops available. Hearing loops provide a magnetic, wireless signal recognised by most hearing aids.
They can improve sound quality during conversations with staff. When using the hearing loop turn your hearing aid to the T position.
Large print and Braille communications
You can request our communications (statements, letters and brochures) in Braille, large print, audio or coloured paper. Please contact your local branch or our call centre on 0346 6016 157 to arrange.
Deaf and hard of hearing support
Signly
Signly translates our web pages into British Sign Language.
When it’s turned on, you can select, tap or swipe any text on a page and a qualified translator will sign it to you.
If a page hasn’t been translated yet, you can ask for a translation and it will be ready within one week.
The service is free.
To use the service please click the “on” button below.
