Banking Hubs and Access to Cash

Each Banking Hub has a counter where personal and business customers can access cash services whenever the Hub is open to:

• Pay in cash (notes and coins) and cheques
• Withdraw cash (notes and coins)
• Check your balance
• Pay a bill
• Access change-giving services (for small businesses)

There is also a private space where you can talk face-to-face with one of our Community Bankers about other banking enquiries.

For information on opening hours see below.

Our Community Banker can speak to you about a range of matters including:

• Helping you to manage your account including any queries you might have
• Showing you how to get the best out of our online and mobile banking service
• Sharing information about how our products can support your everyday banking needs
• Making changes when there are life events such as bereavement or power of attorney
• Providing you with access to our specialists if you require support e.g. fraud

Where can I find my Community Banker?

A Bank of Ireland Community Banker is available
(excluding Bank Holidays):

Kilkeel Banking Hub, Thursday 9am to 5pm

Warrenpoint Banking Hub, Friday 9am to 1pm

We are committed to ensuring continued access to cash for our customers in Northern Ireland.

You can find out about your options to withdraw or deposit cash in your local area on LINK’s Cash Locator.

Concerned about access to cash in your area?

A cash access request is a process that allows communities which might need better cash access services to be assessed to make sure they get the services they need. This includes services like paying in cash, taking out cash or checking your balance. We work with LINK to carry out these assessments on our behalf.

An assessment will usually be carried out where a cash access service in your local area closes or changes materially.

If you are concerned about your community’s access to cash, you can request a cash access assessment is carried out.

If new cash services are recommended by LINK, we will work with our industry partners to ensure these new cash services are delivered as quickly as possible.

Cash access assessments will not be carried out where:

• an assessment has already been carried out within the last year

• the person requesting an assessment does not have sufficient interest in cash access provision in the local area or withdraws their request

• the planned closure of a cash access service will no longer happen

• there are multiple cash machines on the same site and one is removed

LINK may have already looked at your area and made a recommendation to make things better. You can find details on any completed local cash access assessments.

Find out about LINK’s process for how decisions are made about cash.