Open Banking statistics
The Financial Conduct Authority (FCA) requires us to publish the following information about our Open Banking interface. The table below shows daily availability of the Open Banking interface, response time for the APIs, and monthly availability of 365 online and Business On Line.
Uptime and Downtime percentages for 365 online, Mobile Banking App and Business On Line show monthly availability only; it is repeated for each day for comparison.
| Day | Uptime % | Downtime % | Uptime % | Downtime % | Uptime % | Downtime % | PISP response (ms) | AISP response (ms) | CBPII response (ms) | Error response rate |
| 01/04 | 100.00% | 0.00% | 100.00% | 0.00% | 100.00% | 0.00% | 1337 | 520 | 0 | 0.09% |
| 02/04 | 100.00% | 0.00% | 100.00% | 0.00% | 100.00% | 0.00% | 1036 | 545 | 0 | 0.47% |
| 03/04 | 100.00% | 0.00% | 100.00% | 0.00% | 100.00% | 0.00% | 585 | 488 | 0 | 0.01% |
| 04/04 | 100.00% | 0.00% | 100.00% | 0.00% | 100.00% | 0.00% | 557 | 498 | 0 | 0.04% |
| 05/04 | 100.00% | 0.00% | 100.00% | 0.00% | 100.00% | 0.00% | 552 | 511 | 0 | 0.08% |
| 06/04 | 100.00% | 0.00% | 100.00% | 0.00% | 100.00% | 0.00% | 556 | 504 | 0 | 0.04% |
| 07/04 | 100.00% | 0.00% | 100.00% | 0.00% | 100.00% | 0.00% | 526 | 504 | 0 | 0.04% |
| 08/04 | 100.00% | 0.00% | 100.00% | 0.00% | 100.00% | 0.00% | 519 | 509 | 0 | 0.07% |
| 09/04 | 100.00% | 0.00% | 100.00% | 0.00% | 100.00% | 0.00% | 568 | 513 | 0 | 0.49% |
| 10/04 | 100.00% | 0.00% | 100.00% | 0.00% | 100.00% | 0.00% | 655 | 580 | 0 | 0.52% |
| 11/04 | 100.00% | 0.00% | 100.00% | 0.00% | 100.00% | 0.00% | 560 | 515 | 0 | 0.04% |
| 12/04 | 100.00% | 0.00% | 100.00% | 0.00% | 100.00% | 0.00% | 556 | 510 | 0 | 0.06% |
| 13/04 | 100.00% | 0.00% | 100.00% | 0.00% | 100.00% | 0.00% | 552 | 518 | 0 | 0.04% |
| 14/04 | 100.00% | 0.00% | 100.00% | 0.00% | 100.00% | 0.00% | 545 | 523 | 0 | 0.04% |
| 15/04 | 100.00% | 0.00% | 100.00% | 0.00% | 100.00% | 0.00% | 547 | 522 | 0 | 0.03% |
| 16/04 | 100.00% | 0.00% | 100.00% | 0.00% | 100.00% | 0.00% | 574 | 523 | 0 | 0.01% |
| 17/04 | 100.00% | 0.00% | 100.00% | 0.00% | 100.00% | 0.00% | 578 | 522 | 0 | 0.02% |
| 18/04 | 100.00% | 0.00% | 100.00% | 0.00% | 100.00% | 0.00% | 567 | 480 | 0 | 0.01% |
| 19/04 | 100.00% | 0.00% | 100.00% | 0.00% | 100.00% | 0.00% | 579 | 506 | 0 | 0.35% |
| 20/04 | 100.00% | 0.00% | 100.00% | 0.00% | 100.00% | 0.00% | 564 | 513 | 0 | 0.06% |
| 21/04 | 100.00% | 0.00% | 100.00% | 0.00% | 100.00% | 0.00% | 543 | 516 | 0 | 0.04% |
| 22/04 | 100.00% | 0.00% | 100.00% | 0.00% | 100.00% | 0.00% | 548 | 516 | 0 | 0.05% |
| 23/04 | 100.00% | 0.00% | 100.00% | 0.00% | 100.00% | 0.00% | 594 | 541 | 0 | 0.06% |
| 24/04 | 100.00% | 0.00% | 100.00% | 0.00% | 100.00% | 0.00% | 581 | 503 | 0 | 0.03% |
| 25/04 | 100.00% | 0.00% | 100.00% | 0.00% | 100.00% | 0.00% | 573 | 510 | 0 | 0.04% |
| 26/04 | 100.00% | 0.00% | 100.00% | 0.00% | 100.00% | 0.00% | 564 | 509 | 0 | 0.06% |
| 27/04 | 100.00% | 0.00% | 100.00% | 0.00% | 100.00% | 0.00% | 554 | 508 | 0 | 0.05% |
| 28/04 | 100.00% | 0.00% | 100.00% | 0.00% | 100.00% | 0.00% | 539 | 521 | 0 | 0.08% |
| 29/04 | 100.00% | 0.00% | 100.00% | 0.00% | 100.00% | 0.00% | 535 | 517 | 0 | 0.05% |
| 30/04 | 100.00% | 0.00% | 100.00% | 0.00% | 100.00% | 0.00% | 577 | 541 | 0 | 0.05% |
| 01/05 | 100.00% | 0.00% | 100.00% | 0.00% | 100.00% | 0.00% | 551 | 509 | 0 | 0.20% |
| 02/05 | 100.00% | 0.00% | 100.00% | 0.00% | 100.00% | 0.00% | 555 | 509 | 0 | 0.20% |
| 03/05 | 100.00% | 0.00% | 100.00% | 0.00% | 100.00% | 0.00% | 563 | 535 | 0 | 0.12% |
| 04/05 | 100.00% | 0.00% | 100.00% | 0.00% | 99.97% | 0.03% | 545 | 728 | 0 | 0.30% |
| 05/05 | 100.00% | 0.00% | 100.00% | 0.00% | 100.00% | 0.00% | 540 | 529 | 0 | 0.05% |
| 06/05 | 100.00% | 0.00% | 100.00% | 0.00% | 100.00% | 0.00% | 541 | 515 | 0 | 0.07% |
| 07/05 | 100.00% | 0.00% | 100.00% | 0.00% | 100.00% | 0.00% | 587 | 552 | 0 | 0.46% |
| 08/05 | 100.00% | 0.00% | 100.00% | 0.00% | 100.00% | 0.00% | 627 | 544 | 0 | 0.32% |
| 09/05 | 100.00% | 0.00% | 100.00% | 0.00% | 100.00% | 0.00% | 567 | 499 | 0 | 0.05% |
| 10/05 | 100.00% | 0.00% | 100.00% | 0.00% | 100.00% | 0.00% | 564 | 524 | 0 | 0.04% |
| 11/05 | 100.00% | 0.00% | 100.00% | 0.00% | 100.00% | 0.00% | 578 | 501 | 0 | 0.06% |
| 12/05 | 100.00% | 0.00% | 100.00% | 0.00% | 100.00% | 0.00% | 562 | 506 | 0 | 0.11% |
| 13/05 | 100.00% | 0.00% | 100.00% | 0.00% | 100.00% | 0.00% | 569 | 515 | 0 | 0.06% |
| 14/05 | 100.00% | 0.00% | 100.00% | 0.00% | 100.00% | 0.00% | 577 | 541 | 0 | 0.05% |
| 15/05 | 100.00% | 0.00% | 100.00% | 0.00% | 100.00% | 0.00% | 583 | 523 | 0 | 0.01% |
| 16/05 | 100.00% | 0.00% | 100.00% | 0.00% | 100.00% | 0.00% | 584 | 525 | 0 | 0.04% |
| 17/05 | 100.00% | 0.00% | 100.00% | 0.00% | 100.00% | 0.00% | 583 | 527 | 0 | 0.06% |
| 18/05 | 100.00% | 0.00% | 100.00% | 0.00% | 100.00% | 0.00% | 582 | 555 | 0 | 0.07% |
| 19/05 | 100.00% | 0.00% | 100.00% | 0.00% | 100.00% | 0.00% | 543 | 529 | 0 | 0.05% |
| 20/05 | 100.00% | 0.00% | 100.00% | 0.00% | 100.00% | 0.00% | 562 | 555 | 0 | 0.05% |
| 21/05 | 100.00% | 0.00% | 100.00% | 0.00% | 100.00% | 0.00% | 636 | 552 | 0 | 0.06% |
| 22/05 | 100.00% | 0.00% | 100.00% | 0.00% | 100.00% | 0.00% | 574 | 535 | 0 | 0.17% |
| 23/05 | 100.00% | 0.00% | 100.00% | 0.00% | 100.00% | 0.00% | 559 | 530 | 0 | 0.06% |
| 24/05 | 100.00% | 0.00% | 100.00% | 0.00% | 100.00% | 0.00% | 550 | 522 | 0 | 0.05% |
| 25/05 | 100.00% | 0.00% | 100.00% | 0.00% | 100.00% | 0.00% | 544 | 525 | 0 | 0.06% |
| 26/05 | 100.00% | 0.00% | 100.00% | 0.00% | 100.00% | 0.00% | 542 | 521 | 0 | 0.05% |
| 27/05 | 100.00% | 0.00% | 100.00% | 0.00% | 100.00% | 0.00% | 548 | 542 | 0 | 0.02% |
| 28/05 | 100.00% | 0.00% | 100.00% | 0.00% | 100.00% | 0.00% | 535 | 539 | 0 | 0.06% |
| 29/05 | 100.00% | 0.00% | 100.00% | 0.00% | 100.00% | 0.00% | 535 | 548 | 0 | 0.02% |
| 30/05 | 100.00% | 0.00% | 100.00% | 0.00% | 100.00% | 0.00% | 559 | 512 | 0 | 0.05% |
| 31/05 | 100.00% | 0.00% | 100.00% | 0.00% | 100.00% | 0.00% | 549 | 541 | 0 | 0.07% |
| 01/06 | 99.59% | 0.41% | 100.00% | 0.00% | 100.00% | 0.00% | 550 | 524 | 0 | 0.12% |
| 02/06 | 99.59% | 0.41% | 100.00% | 0.00% | 100.00% | 0.00% | 520 | 556 | 0 | 0.09% |
| 03/06 | 99.59% | 0.41% | 100.00% | 0.00% | 100.00% | 0.00% | 527 | 542 | 0 | 0.03% |
| 04/06 | 99.59% | 0.41% | 100.00% | 0.00% | 100.00% | 0.00% | 531 | 548 | 0 | 0.02% |
| 05/06 | 99.59% | 0.41% | 100.00% | 0.00% | 100.00% | 0.00% | 549 | 544 | 0 | 0.02% |
| 06/06 | 99.59% | 0.41% | 100.00% | 0.00% | 100.00% | 0.00% | 555 | 775 | 0 | 0.21% |
| 07/06 | 99.59% | 0.41% | 100.00% | 0.00% | 100.00% | 0.00% | 568 | 556 | 0 | 0.06% |
| 08/06 | 99.59% | 0.41% | 100.00% | 0.00% | 100.00% | 0.00% | 594 | 538 | 0 | 0.06% |
| 09/06 | 99.59% | 0.41% | 100.00% | 0.00% | 100.00% | 0.00% | 641 | 548 | 0 | 0.05% |
| 10/06 | 99.59% | 0.41% | 100.00% | 0.00% | 100.00% | 0.00% | 641 | 554 | 0 | 0.09% |
| 11/06 | 99.59% | 0.41% | 100.00% | 0.00% | 100.00% | 0.00% | 659 | 518 | 0 | 0.05% |
| 12/06 | 99.59% | 0.41% | 100.00% | 0.00% | 100.00% | 0.00% | 757 | 497 | 0 | 0.08% |
| 13/06 | 99.59% | 0.41% | 100.00% | 0.00% | 100.00% | 0.00% | 658 | 490 | 0 | 0.04% |
| 14/06 | 99.59% | 0.41% | 100.00% | 0.00% | 100.00% | 0.00% | 634 | 478 | 0 | 0.05% |
| 15/06 | 99.59% | 0.41% | 100.00% | 0.00% | 100.00% | 0.00% | 648 | 493 | 0 | 0.07% |
| 16/06 | 99.59% | 0.41% | 100.00% | 0.00% | 99.94% | 0.06% | 636 | 489 | 0 | 0.23% |
| 17/06 | 99.59% | 0.41% | 100.00% | 0.00% | 100.00% | 0.00% | 616 | 493 | 0 | 0.06% |
| 18/06 | 99.59% | 0.41% | 100.00% | 0.00% | 100.00% | 0.00% | 707 | 525 | 0 | 0.11% |
| 19/06 | 99.59% | 0.41% | 100.00% | 0.00% | 100.00% | 0.00% | 688 | 498 | 0 | 0.27% |
| 20/06 | 99.59% | 0.41% | 100.00% | 0.00% | 100.00% | 0.00% | 653 | 498 | 0 | 0.04% |
| 21/06 | 99.59% | 0.41% | 100.00% | 0.00% | 100.00% | 0.00% | 684 | 480 | 0 | 0.08% |
| 22/06 | 99.59% | 0.41% | 100.00% | 0.00% | 100.00% | 0.00% | 636 | 500 | 0 | 0.07% |
| 23/06 | 99.59% | 0.41% | 100.00% | 0.00% | 100.00% | 0.00% | 612 | 493 | 0 | 0.07% |
| 24/06 | 99.59% | 0.41% | 100.00% | 0.00% | 100.00% | 0.00% | 610 | 501 | 0 | 0.08% |
| 25/06 | 99.59% | 0.41% | 100.00% | 0.00% | 100.00% | 0.00% | 653 | 505 | 0 | 0.04% |
| 26/06 | 99.59% | 0.41% | 100.00% | 0.00% | 100.00% | 0.00% | 650 | 500 | 0 | 0.02% |
| 27/06 | 99.59% | 0.41% | 100.00% | 0.00% | 100.00% | 0.00% | 614 | 467 | 0 | 0.06% |
| 28/06 | 99.59% | 0.41% | 100.00% | 0.00% | 100.00% | 0.00% | 593 | 490 | 0 | 0.07% |
| 29/06 | 99.59% | 0.41% | 100.00% | 0.00% | 100.00% | 0.00% | 585 | 475 | 0 | 0.07% |
| 30/06 | 99.59% | 0.41% | 100.00% | 0.00% | 100.00% | 0.00% | 563 | 483 | 0 | 0.07% |
The requirement to publish the Independent survey quality metrics for personal accounts can be found here, and for business current accounts here.