Open Banking statistics
The Financial Conduct Authority (FCA) requires us to publish the following information about our Open Banking interface. The table below shows daily availability of the Open Banking interface, response time for the APIs, and monthly availability of 365 online and Business On Line.
Uptime and Downtime percentages for 365 online, Mobile Banking App and Business On Line show monthly availability only; it is repeated for each day for comparison.
| Day | Uptime % | Downtime % | Uptime % | Downtime % | Uptime % | Downtime % | PISP response (millisecs) | AISP response (millisecs) | Error response rate |
| 01/10 | 100.00% | 0.00% | 100.00% | 0.00% | 100.00% | 0.00% | 610 | 462 | 0.14% |
| 02/10 | 100.00% | 0.00% | 100.00% | 0.00% | 100.00% | 0.00% | 619 | 476 | 0.15% |
| 03/10 | 100.00% | 0.00% | 100.00% | 0.00% | 100.00% | 0.00% | 624 | 446 | 0.14% |
| 04/10 | 100.00% | 0.00% | 100.00% | 0.00% | 100.00% | 0.00% | 611 | 454 | 0.15% |
| 05/10 | 100.00% | 0.00% | 100.00% | 0.00% | 100.00% | 0.00% | 610 | 454 | 0.14% |
| 06/10 | 100.00% | 0.00% | 100.00% | 0.00% | 100.00% | 0.00% | 637 | 467 | 0.17% |
| 07/10 | 100.00% | 0.00% | 100.00% | 0.00% | 99.97% | 0.03% | 693 | 465 | 0.17% |
| 08/10 | 100.00% | 0.00% | 100.00% | 0.00% | 100.00% | 0.00% | 639 | 485 | 0.17% |
| 09/10 | 100.00% | 0.00% | 100.00% | 0.00% | 100.00% | 0.00% | 678 | 468 | 0.13% |
| 10/10 | 100.00% | 0.00% | 100.00% | 0.00% | 100.00% | 0.00% | 691 | 463 | 0.14% |
| 11/10 | 100.00% | 0.00% | 100.00% | 0.00% | 100.00% | 0.00% | 662 | 467 | 0.18% |
| 12/10 | 100.00% | 0.00% | 100.00% | 0.00% | 100.00% | 0.00% | 664 | 472 | 0.16% |
| 13/10 | 100.00% | 0.00% | 100.00% | 0.00% | 100.00% | 0.00% | 669 | 473 | 0.14% |
| 14/10 | 100.00% | 0.00% | 100.00% | 0.00% | 100.00% | 0.00% | 655 | 466 | 0.12% |
| 15/10 | 100.00% | 0.00% | 100.00% | 0.00% | 100.00% | 0.00% | 658 | 466 | 0.13% |
| 16/10 | 100.00% | 0.00% | 100.00% | 0.00% | 100.00% | 0.00% | 663 | 473 | 0.12% |
| 17/10 | 100.00% | 0.00% | 100.00% | 0.00% | 100.00% | 0.00% | 715 | 478 | 0.35% |
| 18/10 | 100.00% | 0.00% | 100.00% | 0.00% | 100.00% | 0.00% | 603 | 459 | 0.10% |
| 19/10 | 100.00% | 0.00% | 100.00% | 0.00% | 100.00% | 0.00% | 602 | 443 | 0.11% |
| 20/10 | 100.00% | 0.00% | 100.00% | 0.00% | 100.00% | 0.00% | 617 | 443 | 0.10% |
| 21/10 | 100.00% | 0.00% | 100.00% | 0.00% | 100.00% | 0.00% | 620 | 452 | 0.08% |
| 22/10 | 100.00% | 0.00% | 100.00% | 0.00% | 100.00% | 0.00% | 594 | 456 | 0.09% |
| 23/10 | 100.00% | 0.00% | 100.00% | 0.00% | 100.00% | 0.00% | 618 | 457 | 0.11% |
| 24/10 | 100.00% | 0.00% | 100.00% | 0.00% | 100.00% | 0.00% | 623 | 462 | 0.10% |
| 25/10 | 100.00% | 0.00% | 100.00% | 0.00% | 100.00% | 0.00% | 597 | 452 | 0.08% |
| 26/10 | 100.00% | 0.00% | 100.00% | 0.00% | 100.00% | 0.00% | 598 | 453 | 0.09% |
| 27/10 | 100.00% | 0.00% | 100.00% | 0.00% | 100.00% | 0.00% | 610 | 456 | 0.09% |
| 28/10 | 100.00% | 0.00% | 100.00% | 0.00% | 100.00% | 0.00% | 607 | 464 | 0.08% |
| 29/10 | 100.00% | 0.00% | 100.00% | 0.00% | 100.00% | 0.00% | 669 | 533 | 0.15% |
| 30/10 | 100.00% | 0.00% | 100.00% | 0.00% | 100.00% | 0.00% | 611 | 467 | 0.09% |
| 31/10 | 100.00% | 0.00% | 100.00% | 0.00% | 100.00% | 0.00% | 741 | 554 | 0.89% |
| 01/11 | 99.92% | 0.08% | 100.00% | 0.00% | 100.00% | 0.00% | 611 | 466 | 0.08% |
| 02/11 | 99.92% | 0.08% | 100.00% | 0.00% | 100.00% | 0.00% | 613 | 479 | 0.08% |
| 03/11 | 99.92% | 0.08% | 100.00% | 0.00% | 100.00% | 0.00% | 614 | 503 | 0.10% |
| 04/11 | 99.92% | 0.08% | 100.00% | 0.00% | 100.00% | 0.00% | 601 | 487 | 0.09% |
| 05/11 | 99.92% | 0.08% | 100.00% | 0.00% | 100.00% | 0.00% | 608 | 483 | 0.12% |
| 06/11 | 99.92% | 0.08% | 100.00% | 0.00% | 100.00% | 0.00% | 637 | 499 | 0.08% |
| 07/11 | 99.92% | 0.08% | 100.00% | 0.00% | 100.00% | 0.00% | 650 | 468 | 0.11% |
| 08/11 | 99.92% | 0.08% | 100.00% | 0.00% | 100.00% | 0.00% | 619 | 452 | 0.08% |
| 09/11 | 99.92% | 0.08% | 100.00% | 0.00% | 100.00% | 0.00% | 617 | 466 | 0.10% |
| 10/11 | 99.92% | 0.08% | 100.00% | 0.00% | 100.00% | 0.00% | 604 | 469 | 0.08% |
| 11/11 | 99.92% | 0.08% | 100.00% | 0.00% | 100.00% | 0.00% | 600 | 532 | 0.11% |
| 12/11 | 99.92% | 0.08% | 100.00% | 0.00% | 100.00% | 0.00% | 603 | 520 | 0.10% |
| 13/11 | 99.92% | 0.08% | 100.00% | 0.00% | 100.00% | 0.00% | 629 | 493 | 0.06% |
| 14/11 | 99.92% | 0.08% | 100.00% | 0.00% | 100.00% | 0.00% | 635 | 448 | 0.06% |
| 15/11 | 99.92% | 0.08% | 100.00% | 0.00% | 100.00% | 0.00% | 624 | 455 | 0.20% |
| 16/11 | 99.92% | 0.08% | 100.00% | 0.00% | 100.00% | 0.00% | 612 | 465 | 0.09% |
| 17/11 | 99.92% | 0.08% | 100.00% | 0.00% | 100.00% | 0.00% | 639 | 469 | 0.10% |
| 18/11 | 99.92% | 0.08% | 100.00% | 0.00% | 100.00% | 0.00% | 619 | 463 | 0.07% |
| 19/11 | 99.92% | 0.08% | 100.00% | 0.00% | 100.00% | 0.00% | 612 | 1064 | 0.09% |
| 20/11 | 99.92% | 0.08% | 100.00% | 0.00% | 100.00% | 0.00% | 950 | 750 | 1.32% |
| 21/11 | 99.92% | 0.08% | 100.00% | 0.00% | 99.98% | 0.02% | 689 | 596 | 0.74% |
| 22/11 | 99.92% | 0.08% | 100.00% | 0.00% | 100.00% | 0.00% | 578 | 439 | 0.06% |
| 23/11 | 99.92% | 0.08% | 100.00% | 0.00% | 100.00% | 0.00% | 594 | 457 | 0.08% |
| 24/11 | 99.92% | 0.08% | 100.00% | 0.00% | 100.00% | 0.00% | 588 | 504 | 0.07% |
| 25/11 | 99.92% | 0.08% | 100.00% | 0.00% | 100.00% | 0.00% | 554 | 477 | 0.06% |
| 26/11 | 99.92% | 0.08% | 100.00% | 0.00% | 100.00% | 0.00% | 543 | 531 | 0.10% |
| 27/11 | 99.92% | 0.08% | 100.00% | 0.00% | 100.00% | 0.00% | 551 | 807 | 0.12% |
| 28/11 | 99.92% | 0.08% | 100.00% | 0.00% | 100.00% | 0.00% | 529 | 589 | 0.07% |
| 29/11 | 99.92% | 0.08% | 100.00% | 0.00% | 100.00% | 0.00% | 516 | 655 | 0.07% |
| 30/11 | 99.92% | 0.08% | 100.00% | 0.00% | 100.00% | 0.00% | 572 | 735 | 0.08% |
| 01/12 | 100.00% | 0.00% | 99.29% | 0.71% | 100.00% | 0.00% | 568 | 486 | 0.08% |
| 02/12 | 100.00% | 0.00% | 99.29% | 0.71% | 100.00% | 0.00% | 564 | 567 | 0.07% |
| 03/12 | 100.00% | 0.00% | 99.29% | 0.71% | 100.00% | 0.00% | 581 | 534 | 0.09% |
| 04/12 | 100.00% | 0.00% | 99.29% | 0.71% | 100.00% | 0.00% | 563 | 582 | 0.04% |
| 05/12 | 100.00% | 0.00% | 99.29% | 0.71% | 100.00% | 0.00% | 576 | 559 | 0.01% |
| 06/12 | 100.00% | 0.00% | 99.29% | 0.71% | 100.00% | 0.00% | 573 | 589 | 0.02% |
| 07/12 | 100.00% | 0.00% | 99.29% | 0.71% | 100.00% | 0.00% | 613 | 595 | 0.03% |
| 08/12 | 100.00% | 0.00% | 99.29% | 0.71% | 100.00% | 0.00% | 608 | 577 | 0.04% |
| 09/12 | 100.00% | 0.00% | 99.29% | 0.71% | 100.00% | 0.00% | 605 | 608 | 0.04% |
| 10/12 | 100.00% | 0.00% | 99.29% | 0.71% | 100.00% | 0.00% | 601 | 612 | 0.03% |
| 11/12 | 100.00% | 0.00% | 99.29% | 0.71% | 100.00% | 0.00% | 640 | 524 | 0.05% |
| 12/12 | 100.00% | 0.00% | 99.29% | 0.71% | 100.00% | 0.00% | 666 | 536 | 0.06% |
| 13/12 | 100.00% | 0.00% | 99.29% | 0.71% | 100.00% | 0.00% | 661 | 464 | 0.05% |
| 14/12 | 100.00% | 0.00% | 99.29% | 0.71% | 100.00% | 0.00% | 649 | 521 | 0.07% |
| 15/12 | 100.00% | 0.00% | 99.29% | 0.71% | 100.00% | 0.00% | 622 | 581 | 0.06% |
| 16/12 | 100.00% | 0.00% | 99.29% | 0.71% | 100.00% | 0.00% | 613 | 503 | 0.05% |
| 17/12 | 100.00% | 0.00% | 99.29% | 0.71% | 100.00% | 0.00% | 613 | 492 | 0.02% |
| 18/12 | 100.00% | 0.00% | 99.29% | 0.71% | 100.00% | 0.00% | 674 | 633 | 0.02% |
| 19/12 | 100.00% | 0.00% | 99.29% | 0.71% | 100.00% | 0.00% | 585 | 534 | 0.01% |
| 20/12 | 100.00% | 0.00% | 99.29% | 0.71% | 100.00% | 0.00% | 578 | 598 | 0.03% |
| 21/12 | 100.00% | 0.00% | 99.29% | 0.71% | 100.00% | 0.00% | 600 | 459 | 0.05% |
| 22/12 | 100.00% | 0.00% | 99.29% | 0.71% | 100.00% | 0.00% | 577 | 451 | 0.04% |
| 23/12 | 100.00% | 0.00% | 99.29% | 0.71% | 100.00% | 0.00% | 580 | 447 | 0.02% |
| 24/12 | 100.00% | 0.00% | 99.29% | 0.71% | 100.00% | 0.00% | 598 | 437 | 0.03% |
| 25/12 | 100.00% | 0.00% | 99.29% | 0.71% | 100.00% | 0.00% | 637 | 458 | 0.01% |
| 26/12 | 100.00% | 0.00% | 99.29% | 0.71% | 100.00% | 0.00% | 604 | 464 | 0.01% |
| 27/12 | 100.00% | 0.00% | 99.29% | 0.71% | 100.00% | 0.00% | 608 | 448 | 0.01% |
| 28/12 | 100.00% | 0.00% | 99.29% | 0.71% | 100.00% | 0.00% | 604 | 446 | 0.01% |
| 29/12 | 100.00% | 0.00% | 99.29% | 0.71% | 100.00% | 0.00% | 609 | 449 | 0.01% |
| 30/12 | 100.00% | 0.00% | 99.29% | 0.71% | 100.00% | 0.00% | 597 | 746 | 0.11% |
| 31/12 | 100.00% | 0.00% | 99.29% | 0.71% | 100.00% | 0.00% | 618 | 459 | 0.04% |
The requirement to publish the Independent survey quality metrics for personal accounts can be found here, and for business current accounts here.