Open Banking statistics
The Financial Conduct Authority (FCA) requires us to publish the following information about our Open Banking interface. The table below shows daily availability of the Open Banking interface, response time for the APIs, and monthly availability of 365 online and Business On Line.
The Open Banking uptime / downtime includes planned downtime for changes and maintenance. 365 online / Mobile Banking App and Business On Line uptime / downtime does not include planned downtime.
Uptime and Downtime percentages for 365 online, Mobile Banking App and Business On Line show monthly availability only; it is repeated for each day for comparison.
| 365 Online / Mobile Banking | Business On Line | Open Banking Interface | ||||||||
| Day | Uptime (%) | Downtime (%) | Uptime (%) | Downtime (%) | Uptime (%) | Downtime (%) | PISP response (millisecs) | AISP response (millisecs) | CBPII response (millisecs) | Error response rate |
| 02/10 | 99.98% | 0.02% | 100.00% | 0.00% | 100.00% | 0.00% | 769 | 522 | 0 | 0.12% |
| 03/10 | 99.98% | 0.02% | 100.00% | 0.00% | 100.00% | 0.00% | 757 | 521 | 0 | 0.14% |
| 04/10 | 99.98% | 0.02% | 100.00% | 0.00% | 100.00% | 0.00% | 764 | 522 | 0 | 0.08% |
| 05/10 | 99.98% | 0.02% | 100.00% | 0.00% | 100.00% | 0.00% | 738 | 532 | 0 | 0.12% |
| 06/10 | 99.98% | 0.02% | 100.00% | 0.00% | 100.00% | 0.00% | 757 | 546 | 0 | 0.07% |
| 07/10 | 99.98% | 0.02% | 100.00% | 0.00% | 100.00% | 0.00% | 756 | 545 | 0 | 0.05% |
| 08/10 | 99.98% | 0.02% | 100.00% | 0.00% | 100.00% | 0.00% | 820 | 558 | 0 | 0.37% |
| 09/10 | 99.98% | 0.02% | 100.00% | 0.00% | 100.00% | 0.00% | 771 | 547 | 0 | 0.06% |
| 10/10 | 99.98% | 0.02% | 100.00% | 0.00% | 100.00% | 0.00% | 789 | 570 | 0 | 0.03% |
| 11/10 | 99.98% | 0.02% | 100.00% | 0.00% | 100.00% | 0.00% | 782 | 561 | 0 | 0.10% |
| 12/10 | 99.98% | 0.02% | 100.00% | 0.00% | 100.00% | 0.00% | 784 | 570 | 0 | 0.07% |
| 13/10 | 99.98% | 0.02% | 100.00% | 0.00% | 100.00% | 0.00% | 801 | 595 | 0 | 0.07% |
| 14/10 | 99.98% | 0.02% | 100.00% | 0.00% | 100.00% | 0.00% | 812 | 601 | 983 | 0.05% |
| 15/10 | 99.98% | 0.02% | 100.00% | 0.00% | 100.00% | 0.00% | 849 | 606 | 0 | 0.02% |
| 16/10 | 99.98% | 0.02% | 100.00% | 0.00% | 100.00% | 0.00% | 855 | 608 | 0 | 0.04% |
| 17/10 | 99.98% | 0.02% | 100.00% | 0.00% | 100.00% | 0.00% | 857 | 627 | 0 | 0.05% |
| 18/10 | 99.98% | 0.02% | 100.00% | 0.00% | 100.00% | 0.00% | 827 | 684 | 0 | 0.06% |
| 19/10 | 99.98% | 0.02% | 100.00% | 0.00% | 100.00% | 0.00% | 838 | 1102 | 0 | 0.26% |
| 20/10 | 99.98% | 0.02% | 100.00% | 0.00% | 100.00% | 0.00% | 864 | 1200 | 0 | 0.30% |
| 21/10 | 99.98% | 0.02% | 100.00% | 0.00% | 100.00% | 0.00% | 938 | 1213 | 0 | 0.38% |
| 22/10 | 99.98% | 0.02% | 100.00% | 0.00% | 62.50% | 37.50% | 778 | 464 | 0 | 0.12% |
| 23/10 | 99.98% | 0.02% | 100.00% | 0.00% | 100.00% | 0.00% | 600 | 396 | 0 | 0.08% |
| 24/10 | 99.98% | 0.02% | 100.00% | 0.00% | 100.00% | 0.00% | 626 | 425 | 0 | 0.18% |
| 25/10 | 99.98% | 0.02% | 100.00% | 0.00% | 100.00% | 0.00% | 647 | 453 | 0 | 0.09% |
| 26/10 | 99.98% | 0.02% | 100.00% | 0.00% | 100.00% | 0.00% | 668 | 486 | 0 | 0.14% |
| 27/10 | 99.98% | 0.02% | 100.00% | 0.00% | 100.00% | 0.00% | 567 | 397 | 0 | 0.15% |
| 28/10 | 99.98% | 0.02% | 100.00% | 0.00% | 100.00% | 0.00% | 566 | 394 | 0 | 0.06% |
| 29/10 | 99.98% | 0.02% | 100.00% | 0.00% | 100.00% | 0.00% | 667 | 454 | 0 | 0.31% |
| 30/10 | 99.98% | 0.02% | 100.00% | 0.00% | 100.00% | 0.00% | 660 | 459 | 0 | 0.10% |
| 31/10 | 99.98% | 0.02% | 100.00% | 0.00% | 100.00% | 0.00% | 873 | 494 | 0 | 0.16% |
| 01/11 | 99.69% | 0.31% | 100.00% | 0.00% | 100.00% | 0.00% | 698 | 488 | 0 | 0.02% |
| 02/11 | 99.69% | 0.31% | 100.00% | 0.00% | 100.00% | 0.00% | 640 | 412 | 0 | 0.06% |
| 03/11 | 99.69% | 0.31% | 100.00% | 0.00% | 100.00% | 0.00% | 600 | 412 | 0 | 0.14% |
| 04/11 | 99.69% | 0.31% | 100.00% | 0.00% | 100.00% | 0.00% | 618 | 438 | 3898 | 0.10% |
| 05/11 | 99.69% | 0.31% | 100.00% | 0.00% | 100.00% | 0.00% | 672 | 474 | 0 | 0.05% |
| 06/11 | 99.69% | 0.31% | 100.00% | 0.00% | 100.00% | 0.00% | 697 | 498 | 0 | 0.07% |
| 07/11 | 99.69% | 0.31% | 100.00% | 0.00% | 100.00% | 0.00% | 716 | 519 | 0 | 0.08% |
| 08/11 | 99.69% | 0.31% | 100.00% | 0.00% | 100.00% | 0.00% | 888 | 533 | 0 | 0.22% |
| 09/11 | 99.69% | 0.31% | 100.00% | 0.00% | 100.00% | 0.00% | 566 | 534 | 0 | 0.11% |
| 10/11 | 99.69% | 0.31% | 100.00% | 0.00% | 100.00% | 0.00% | 598 | 540 | 0 | 0.10% |
| 11/11 | 99.69% | 0.31% | 100.00% | 0.00% | 100.00% | 0.00% | 554 | 548 | 0 | 0.07% |
| 12/11 | 99.69% | 0.31% | 100.00% | 0.00% | 100.00% | 0.00% | 559 | 543 | 0 | 0.05% |
| 13/11 | 99.69% | 0.31% | 100.00% | 0.00% | 100.00% | 0.00% | 616 | 549 | 0 | 0.06% |
| 14/11 | 99.69% | 0.31% | 100.00% | 0.00% | 100.00% | 0.00% | 602 | 561 | 0 | 0.06% |
| 15/11 | 99.69% | 0.31% | 100.00% | 0.00% | 100.00% | 0.00% | 618 | 578 | 213 | 0.16% |
| 16/11 | 99.69% | 0.31% | 100.00% | 0.00% | 100.00% | 0.00% | 666 | 569 | 0 | 0.09% |
| 17/11 | 99.69% | 0.31% | 100.00% | 0.00% | 100.00% | 0.00% | 634 | 582 | 1559 | 0.09% |
| 18/11 | 99.69% | 0.31% | 100.00% | 0.00% | 49.66% | 50.34% | 935 | 593 | 974 | 0.14% |
| 19/11 | 99.69% | 0.31% | 100.00% | 0.00% | 100.00% | 0.00% | 631 | 609 | 0 | 0.25% |
| 20/11 | 99.69% | 0.31% | 100.00% | 0.00% | 100.00% | 0.00% | 689 | 597 | 395 | 0.07% |
| 21/11 | 99.69% | 0.31% | 100.00% | 0.00% | 100.00% | 0.00% | 628 | 604 | 476 | 0.07% |
| 22/11 | 99.69% | 0.31% | 100.00% | 0.00% | 100.00% | 0.00% | 665 | 607 | 362 | 0.08% |
| 23/11 | 99.69% | 0.31% | 100.00% | 0.00% | 100.00% | 0.00% | 658 | 621 | 369 | 0.11% |
| 24/11 | 99.69% | 0.31% | 100.00% | 0.00% | 100.00% | 0.00% | 672 | 619 | 413 | 0.11% |
| 25/11 | 99.69% | 0.31% | 100.00% | 0.00% | 100.00% | 0.00% | 652 | 616 | 0 | 0.04% |
| 26/11 | 99.69% | 0.31% | 100.00% | 0.00% | 100.00% | 0.00% | 622 | 621 | 0 | 0.02% |
| 27/11 | 99.69% | 0.31% | 100.00% | 0.00% | 100.00% | 0.00% | 706 | 628 | 0 | 0.06% |
| 28/11 | 99.69% | 0.31% | 100.00% | 0.00% | 100.00% | 0.00% | 742 | 637 | 0 | 0.10% |
| 29/11 | 99.69% | 0.31% | 100.00% | 0.00% | 100.00% | 0.00% | 727 | 642 | 0 | 0.08% |
| 30/11 | 99.69% | 0.31% | 100.00% | 0.00% | 100.00% | 0.00% | 718 | 654 | 0 | 0.07% |
| 01/12 | 100.00% | 0.00% | 99.34% | 0.66% | 100.00% | 0.00% | 747 | 669 | 0 | 0.16% |
| 02/12 | 100.00% | 0.00% | 99.34% | 0.66% | 62.50% | 37.50% | 817 | 671 | 2962 | 0.08% |
| 03/12 | 100.00% | 0.00% | 99.34% | 0.66% | 100.00% | 0.00% | 682 | 663 | 0 | 0.03% |
| 04/12 | 100.00% | 0.00% | 99.34% | 0.66% | 100.00% | 0.00% | 729 | 669 | 0 | 0.07% |
| 05/12 | 100.00% | 0.00% | 99.34% | 0.66% | 100.00% | 0.00% | 711 | 685 | 0 | 0.06% |
| 06/12 | 100.00% | 0.00% | 99.34% | 0.66% | 100.00% | 0.00% | 802 | 690 | 0 | 0.07% |
| 07/12 | 100.00% | 0.00% | 99.34% | 0.66% | 100.00% | 0.00% | 839 | 685 | 0 | 0.08% |
| 08/12 | 100.00% | 0.00% | 99.34% | 0.66% | 100.00% | 0.00% | 521 | 405 | 1456 | 0.15% |
| 09/12 | 100.00% | 0.00% | 99.34% | 0.66% | 100.00% | 0.00% | 518 | 396 | 0 | 0.11% |
| 10/12 | 100.00% | 0.00% | 99.34% | 0.66% | 100.00% | 0.00% | 494 | 390 | 0 | 0.04% |
| 11/12 | 100.00% | 0.00% | 99.34% | 0.66% | 100.00% | 0.00% | 504 | 400 | 0 | 0.11% |
| 12/12 | 100.00% | 0.00% | 99.34% | 0.66% | 100.00% | 0.00% | 482 | 404 | 222 | 0.15% |
| 13/12 | 100.00% | 0.00% | 99.34% | 0.66% | 100.00% | 0.00% | 488 | 396 | 0 | 0.11% |
| 14/12 | 100.00% | 0.00% | 99.34% | 0.66% | 100.00% | 0.00% | 488 | 401 | 0 | 0.10% |
| 15/12 | 100.00% | 0.00% | 99.34% | 0.66% | 100.00% | 0.00% | 417 | 421 | 0 | 0.15% |
| 16/12 | 100.00% | 0.00% | 99.34% | 0.66% | 100.00% | 0.00% | 462 | 896 | 0 | 0.29% |
| 17/12 | 100.00% | 0.00% | 99.34% | 0.66% | 100.00% | 0.00% | 483 | 628 | 0 | 1.01% |
| 18/12 | 100.00% | 0.00% | 99.34% | 0.66% | 99.97% | 0.03% | 480 | 397 | 0 | 0.20% |
| 19/12 | 100.00% | 0.00% | 99.34% | 0.66% | 100.00% | 0.00% | 495 | 399 | 0 | 0.12% |
| 20/12 | 100.00% | 0.00% | 99.34% | 0.66% | 100.00% | 0.00% | 518 | 398 | 0 | 0.19% |
| 21/12 | 100.00% | 0.00% | 99.34% | 0.66% | 100.00% | 0.00% | 497 | 400 | 0 | 0.17% |
| 22/12 | 100.00% | 0.00% | 99.34% | 0.66% | 100.00% | 0.00% | 509 | 402 | 0 | 0.15% |
| 23/12 | 100.00% | 0.00% | 99.34% | 0.66% | 100.00% | 0.00% | 482 | 393 | 0 | 0.08% |
| 24/12 | 100.00% | 0.00% | 99.34% | 0.66% | 100.00% | 0.00% | 468 | 391 | 0 | 0.04% |
| 25/12 | 100.00% | 0.00% | 99.34% | 0.66% | 100.00% | 0.00% | 477 | 383 | 0 | 0.01% |
| 26/12 | 100.00% | 0.00% | 99.34% | 0.66% | 100.00% | 0.00% | 511 | 385 | 0 | 0.02% |
| 27/12 | 100.00% | 0.00% | 99.34% | 0.66% | 100.00% | 0.00% | 520 | 386 | 0 | 0.05% |
| 28/12 | 100.00% | 0.00% | 99.34% | 0.66% | 100.00% | 0.00% | 517 | 401 | 0 | 0.14% |
| 29/12 | 100.00% | 0.00% | 99.34% | 0.66% | 100.00% | 0.00% | 568 | 411 | 0 | 0.16% |
| 30/12 | 100.00% | 0.00% | 99.34% | 0.66% | 100.00% | 0.00% | 520 | 397 | 0 | 0.09% |
| 31/12 | 100.00% | 0.00% | 99.34% | 0.66% | 100.00% | 0.00% | 516 | 396 | 0 | 0.04% |
The requirement to publish the Independent survey quality metrics for personal accounts can be found here, and for business current accounts here.