Open Banking statistics

 
The Financial Conduct Authority (FCA) requires us to publish the following information about our Open Banking interface. The table below shows daily availability of the Open Banking interface, response time for the APIs, and monthly availability of 365 online and Business On Line.

Uptime and Downtime percentages for 365 online, Mobile Banking App and Business On Line show monthly availability only; it is repeated for each day for comparison.

365 Online Banking
365 Mobile Banking
Business On Line
Open Banking Interface
Day Uptime % Downtime % Uptime % Downtime % Uptime % Downtime % Uptime % Downtime % PISP response (millisecs) AISP response (millisecs) Error response rate
01/01 100.00% 0.00% 100.00% 0.00% 100.00% 0.00% 100.00% 0.00% 1124 462 0.00%
02/01 100.00% 0.00% 100.00% 0.00% 100.00% 0.00% 100.00% 0.00% 1178 455 0.00%
03/01 100.00% 0.00% 100.00% 0.00% 100.00% 0.00% 100.00% 0.00% 1073 458 0.00%
04/01 100.00% 0.00% 100.00% 0.00% 100.00% 0.00% 100.00% 0.00% 1064 473 0.00%
05/01 100.00% 0.00% 100.00% 0.00% 100.00% 0.00% 100.00% 0.00% 1015 442 0.00%
06/01 100.00% 0.00% 100.00% 0.00% 100.00% 0.00% 100.00% 0.00% 1017 459 0.00%
07/01 100.00% 0.00% 100.00% 0.00% 100.00% 0.00% 100.00% 0.00% 1019 466 0.07%
08/01 100.00% 0.00% 100.00% 0.00% 100.00% 0.00% 100.00% 0.00% 1068 473 0.00%
09/01 100.00% 0.00% 100.00% 0.00% 100.00% 0.00% 100.00% 0.00% 755 477 0.08%
10/01 100.00% 0.00% 100.00% 0.00% 100.00% 0.00% 100.00% 0.00% 889 462 0.11%
11/01 100.00% 0.00% 100.00% 0.00% 100.00% 0.00% 100.00% 0.00% 1059 512 0.24%
12/01 100.00% 0.00% 100.00% 0.00% 100.00% 0.00% 100.00% 0.00% 1270 457 0.00%
13/01 100.00% 0.00% 100.00% 0.00% 100.00% 0.00% 100.00% 0.00% 1083 464 0.00%
14/01 100.00% 0.00% 100.00% 0.00% 100.00% 0.00% 100.00% 0.00% 1036 453 0.05%
15/01 100.00% 0.00% 100.00% 0.00% 100.00% 0.00% 100.00% 0.00% 1002 474 0.16%
16/01 100.00% 0.00% 100.00% 0.00% 100.00% 0.00% 100.00% 0.00% 862 503 0.20%
17/01 100.00% 0.00% 100.00% 0.00% 100.00% 0.00% 100.00% 0.00% 1049 477 0.06%
18/01 100.00% 0.00% 100.00% 0.00% 100.00% 0.00% 100.00% 0.00% 998 470 0.16%
19/01 100.00% 0.00% 100.00% 0.00% 100.00% 0.00% 100.00% 0.00% 996 546 0.61%
20/01 100.00% 0.00% 100.00% 0.00% 100.00% 0.00% 100.00% 0.00% 992 478 0.08%
21/01 100.00% 0.00% 100.00% 0.00% 100.00% 0.00% 100.00% 0.00% 1009 483 0.15%
22/01 100.00% 0.00% 100.00% 0.00% 100.00% 0.00% 100.00% 0.00% 1220 475 0.00%
23/01 100.00% 0.00% 100.00% 0.00% 100.00% 0.00% 100.00% 0.00% 1030 475 0.03%
24/01 100.00% 0.00% 100.00% 0.00% 100.00% 0.00% 100.00% 0.00% 961 455 0.00%
25/01 100.00% 0.00% 100.00% 0.00% 100.00% 0.00% 100.00% 0.00% 1123 490 0.00%
26/01 100.00% 0.00% 100.00% 0.00% 100.00% 0.00% 100.00% 0.00% 1368 485 0.00%
27/01 100.00% 0.00% 100.00% 0.00% 100.00% 0.00% 100.00% 0.00% 1027 418 0.00%
28/01 100.00% 0.00% 100.00% 0.00% 100.00% 0.00% 100.00% 0.00% 1141 609 88.87%
29/01 100.00% 0.00% 100.00% 0.00% 100.00% 0.00% 100.00% 0.00% 1390 481 71.18%
30/01 100.00% 0.00% 100.00% 0.00% 100.00% 0.00% 100.00% 0.00% 1323 466 0.00%
31/01 100.00% 0.00% 100.00% 0.00% 100.00% 0.00% 100.00% 0.00% 1352 446 0.02%
01/02 100.00% 0.00% 100.00% 0.00% 99.43% 0.57% 100.00% 0.00% 1267 416 0.00%
02/02 100.00% 0.00% 100.00% 0.00% 99.43% 0.57% 100.00% 0.00% 1345 413 0.02%
03/02 100.00% 0.00% 100.00% 0.00% 99.43% 0.57% 100.00% 0.00% 1002 425 0.00%
04/02 100.00% 0.00% 100.00% 0.00% 99.43% 0.57% 100.00% 0.00% 1146 418 0.07%
05/02 100.00% 0.00% 100.00% 0.00% 99.43% 0.57% 100.00% 0.00% 1229 413 0.02%
06/02 100.00% 0.00% 100.00% 0.00% 99.43% 0.57% 100.00% 0.00% 1381 423 0.02%
07/02 100.00% 0.00% 100.00% 0.00% 99.43% 0.57% 100.00% 0.00% 1298 441 0.00%
08/02 100.00% 0.00% 100.00% 0.00% 99.43% 0.57% 100.00% 0.00% 1149 433 0.00%
09/02 100.00% 0.00% 100.00% 0.00% 99.43% 0.57% 100.00% 0.00% 1396 425 0.00%
10/02 100.00% 0.00% 100.00% 0.00% 99.43% 0.57% 100.00% 0.00% 1174 421 0.09%
11/02 100.00% 0.00% 100.00% 0.00% 99.43% 0.57% 100.00% 0.00% 1354 420 0.08%
12/02 100.00% 0.00% 100.00% 0.00% 99.43% 0.57% 100.00% 0.00% 1042 440 0.03%
13/02 100.00% 0.00% 100.00% 0.00% 99.43% 0.57% 99.84% 0.16% 1029 609 0.41%
14/02 100.00% 0.00% 100.00% 0.00% 99.43% 0.57% 99.83% 0.17% 1265 448 0.15%
15/02 100.00% 0.00% 100.00% 0.00% 99.43% 0.57% 99.85% 0.15% 1096 450 0.17%
16/02 100.00% 0.00% 100.00% 0.00% 99.43% 0.57% 99.80% 0.20% 1026 443 0.15%
17/02 100.00% 0.00% 100.00% 0.00% 99.43% 0.57% 99.79% 0.21% 1051 467 0.16%
18/02 100.00% 0.00% 100.00% 0.00% 99.43% 0.57% 99.94% 0.06% 1150 488 0.14%
19/02 100.00% 0.00% 100.00% 0.00% 99.43% 0.57% 100.00% 0.00% 999 451 0.14%
20/02 100.00% 0.00% 100.00% 0.00% 99.43% 0.57% 99.86% 0.14% 1043 472 0.14%
21/02 100.00% 0.00% 100.00% 0.00% 99.43% 0.57% 100.00% 0.00% 968 485 0.13%
22/02 100.00% 0.00% 100.00% 0.00% 99.43% 0.57% 99.95% 0.05% 1354 487 0.15%
23/02 100.00% 0.00% 100.00% 0.00% 99.43% 0.57% 99.78% 0.22% 1147 477 0.17%
24/02 100.00% 0.00% 100.00% 0.00% 99.43% 0.57% 99.90% 0.10% 1029 459 0.14%
25/02 100.00% 0.00% 100.00% 0.00% 99.43% 0.57% 99.95% 0.05% 936 465 0.14%
26/02 100.00% 0.00% 100.00% 0.00% 99.43% 0.57% 99.89% 0.11% 982 477 0.14%
27/02 100.00% 0.00% 100.00% 0.00% 99.43% 0.57% 99.93% 0.07% 970 483 0.12%
28/02 100.00% 0.00% 100.00% 0.00% 99.43% 0.57% 96.41% 3.59% 883 499 6.89%
29/02 100.00% 0.00% 100.00% 0.00% 99.43% 0.57% 99.95% 0.05% 1077 461 0.24%
01/03 100.00% 0.00% 100.00% 0.00% 99.91% 0.09% 99.83% 0.17% 1037 457 0.13%
02/03 100.00% 0.00% 100.00% 0.00% 99.91% 0.09% 99.91% 0.09% 1031 457 0.16%
03/03 100.00% 0.00% 100.00% 0.00% 99.91% 0.09% 99.91% 0.09% 1031 466 0.15%
04/03 100.00% 0.00% 100.00% 0.00% 99.91% 0.09% 99.87% 0.13% 960 452 11.21%
05/03 100.00% 0.00% 100.00% 0.00% 99.91% 0.09% 99.92% 0.08% 991 437 14.11%
06/03 100.00% 0.00% 100.00% 0.00% 99.91% 0.09% 99.95% 0.05% 976 459 0.15%
07/03 100.00% 0.00% 100.00% 0.00% 99.91% 0.09% 100.00% 0.00% 1023 630 0.13%
08/03 100.00% 0.00% 100.00% 0.00% 99.91% 0.09% 99.96% 0.04% 1014 530 0.09%
09/03 100.00% 0.00% 100.00% 0.00% 99.91% 0.09% 99.98% 0.02% 1031 517 0.14%
10/03 100.00% 0.00% 100.00% 0.00% 99.91% 0.09% 99.97% 0.03% 958 539 0.14%
11/03 100.00% 0.00% 100.00% 0.00% 99.91% 0.09% 99.96% 0.04% 878 549 0.09%
12/03 100.00% 0.00% 100.00% 0.00% 99.91% 0.09% 99.98% 0.02% 1918 581 1.14%
13/03 100.00% 0.00% 100.00% 0.00% 99.91% 0.09% 99.69% 0.31% 2398 601 2.07%
14/03 100.00% 0.00% 100.00% 0.00% 99.91% 0.09% 99.80% 0.20% 893 531 0.16%
15/03 100.00% 0.00% 100.00% 0.00% 99.91% 0.09% 99.81% 0.19% 908 532 0.17%
16/03 100.00% 0.00% 100.00% 0.00% 99.91% 0.09% 99.91% 0.09% 981 531 0.74%
17/03 100.00% 0.00% 100.00% 0.00% 99.91% 0.09% 99.83% 0.17% 945 535 1.00%
18/03 100.00% 0.00% 100.00% 0.00% 99.91% 0.09% 99.94% 0.06% 952 489 0.17%
19/03 100.00% 0.00% 100.00% 0.00% 99.91% 0.09% 99.82% 0.18% 962 517 0.18%
20/03 100.00% 0.00% 100.00% 0.00% 99.91% 0.09% 99.97% 0.03% 935 538 0.17%
21/03 100.00% 0.00% 100.00% 0.00% 99.91% 0.09% 99.80% 0.20% 927 525 0.24%
22/03 100.00% 0.00% 100.00% 0.00% 99.91% 0.09% 99.93% 0.07% 956 533 0.24%
23/03 100.00% 0.00% 100.00% 0.00% 99.91% 0.09% 99.80% 0.20% 918 537 0.30%
24/03 100.00% 0.00% 100.00% 0.00% 99.91% 0.09% 99.83% 0.17% 924 539 0.25%
25/03 100.00% 0.00% 100.00% 0.00% 99.91% 0.09% 99.84% 0.16% 909 529 0.22%
26/03 100.00% 0.00% 100.00% 0.00% 99.91% 0.09% 99.90% 0.10% 977 522 0.22%
27/03 100.00% 0.00% 100.00% 0.00% 99.91% 0.09% 99.85% 0.15% 1013 536 0.25%
28/03 100.00% 0.00% 100.00% 0.00% 99.91% 0.09% 99.79% 0.21% 906 528 0.22%
29/03 100.00% 0.00% 100.00% 0.00% 99.91% 0.09% 99.80% 0.20% 1083 579 0.48%
30/03 100.00% 0.00% 100.00% 0.00% 99.91% 0.09% 99.81% 0.19% 914 522 0.22%
31/03 100.00% 0.00% 100.00% 0.00% 99.91% 0.09% 99.81% 0.19% 921 471 0.35%

The requirement to publish the Independent survey quality metrics for personal accounts can be found here, and for business current accounts here.