Open Banking statistics

 
The Financial Conduct Authority (FCA) requires us to publish the following information about our Open Banking interface. The table below shows daily availability of the Open Banking interface, response time for the APIs, and monthly availability of 365 online and Business On Line.

Uptime and Downtime percentages for 365 online, Mobile Banking App and Business On Line show monthly availability only; it is repeated for each day for comparison.

365 Online Banking
365 Mobile Banking
Business On Line
Open Banking Interface
Day Uptime % Downtime % Uptime % Downtime % Uptime % Downtime % Uptime % Downtime % PISP response (millisecs) AISP response (millisecs) Error response rate
01/07 100.00% 0.00% 100.00% 0.00% 99.22% 0.78% 100.00% 0.00% 905 1131 0.12%
02/07 100.00% 0.00% 100.00% 0.00% 99.22% 0.78% 100.00% 0.00% 1088 1171 0.11%
03/07 100.00% 0.00% 100.00% 0.00% 99.22% 0.78% 100.00% 0.00% 808 1120 0.15%
04/07 100.00% 0.00% 100.00% 0.00% 99.22% 0.78% 100.00% 0.00% 886 1072 0.10%
05/07 100.00% 0.00% 100.00% 0.00% 99.22% 0.78% 100.00% 0.00% 865 1099 0.08%
06/07 100.00% 0.00% 100.00% 0.00% 99.22% 0.78% 100.00% 0.00% 945 1140 0.19%
07/07 100.00% 0.00% 100.00% 0.00% 99.22% 0.78% 100.00% 0.00% 991 1148 0.20%
08/07 100.00% 0.00% 100.00% 0.00% 99.22% 0.78% 100.00% 0.00% 873 1165 0.26%
09/07 100.00% 0.00% 100.00% 0.00% 99.22% 0.78% 100.00% 0.00% 825 1173 0.26%
10/07 100.00% 0.00% 100.00% 0.00% 99.22% 0.78% 100.00% 0.00% 822 1174 0.24%
11/07 100.00% 0.00% 100.00% 0.00% 99.22% 0.78% 100.00% 0.00% 876 1251 0.18%
12/07 100.00% 0.00% 100.00% 0.00% 99.22% 0.78% 100.00% 0.00% 1003 1230 1.93%
13/07 100.00% 0.00% 100.00% 0.00% 99.22% 0.78% 100.00% 0.00% 859 1166 0.12%
14/07 100.00% 0.00% 100.00% 0.00% 99.22% 0.78% 100.00% 0.00% 808 1190 0.23%
15/07 100.00% 0.00% 100.00% 0.00% 99.22% 0.78% 100.00% 0.00% 839 1182 0.28%
16/07 100.00% 0.00% 100.00% 0.00% 99.22% 0.78% 100.00% 0.00% 841 1288 0.35%
17/07 100.00% 0.00% 100.00% 0.00% 99.22% 0.78% 99.09% 0.91% 4402 2486 5.59%
18/07 100.00% 0.00% 100.00% 0.00% 99.22% 0.78% 100.00% 0.00% 1303 1301 0.45%
19/07 100.00% 0.00% 100.00% 0.00% 99.22% 0.78% 100.00% 0.00% 923 582 2.54%
20/07 100.00% 0.00% 100.00% 0.00% 99.22% 0.78% 100.00% 0.00% 761 459 0.36%
21/07 100.00% 0.00% 100.00% 0.00% 99.22% 0.78% 100.00% 0.00% 707 661 0.72%
22/07 100.00% 0.00% 100.00% 0.00% 99.22% 0.78% 100.00% 0.00% 646 475 0.40%
23/07 100.00% 0.00% 100.00% 0.00% 99.22% 0.78% 100.00% 0.00% 666 438 0.36%
24/07 100.00% 0.00% 100.00% 0.00% 99.22% 0.78% 100.00% 0.00% 711 525 0.42%
25/07 100.00% 0.00% 100.00% 0.00% 99.22% 0.78% 100.00% 0.00% 749 433 0.47%
26/07 100.00% 0.00% 100.00% 0.00% 99.22% 0.78% 100.00% 0.00% 780 525 0.44%
27/07 100.00% 0.00% 100.00% 0.00% 99.22% 0.78% 100.00% 0.00% 603 574 0.38%
28/07 100.00% 0.00% 100.00% 0.00% 99.22% 0.78% 100.00% 0.00% 600 467 0.37%
29/07 100.00% 0.00% 100.00% 0.00% 99.22% 0.78% 100.00% 0.00% 649 469 0.27%
30/07 100.00% 0.00% 100.00% 0.00% 99.22% 0.78% 100.00% 0.00% 578 469 0.37%
31/07 100.00% 0.00% 100.00% 0.00% 99.22% 0.78% 100.00% 0.00% 667 429 0.28%
01/08 99.33% 0.67% 100.00% 0.00% 100.00% 0.00% 100.00% 0.00% 812 465 0.16%
02/08 99.33% 0.67% 100.00% 0.00% 100.00% 0.00% 100.00% 0.00% 669 448 0.28%
03/08 99.33% 0.67% 100.00% 0.00% 100.00% 0.00% 100.00% 0.00% 646 451 0.34%
04/08 99.33% 0.67% 100.00% 0.00% 100.00% 0.00% 100.00% 0.00% 714 438 0.27%
05/08 99.33% 0.67% 100.00% 0.00% 100.00% 0.00% 100.00% 0.00% 715 443 0.29%
06/08 99.33% 0.67% 100.00% 0.00% 100.00% 0.00% 100.00% 0.00% 730 445 0.31%
07/08 99.33% 0.67% 100.00% 0.00% 100.00% 0.00% 99.95% 0.05% 717 427 1.31%
08/08 99.33% 0.67% 100.00% 0.00% 100.00% 0.00% 99.98% 0.02% 816 419 0.54%
09/08 99.33% 0.67% 100.00% 0.00% 100.00% 0.00% 100.00% 0.00% 766 447 0.27%
10/08 99.33% 0.67% 100.00% 0.00% 100.00% 0.00% 100.00% 0.00% 766 430 1.19%
11/08 99.33% 0.67% 100.00% 0.00% 100.00% 0.00% 100.00% 0.00% 824 388 0.04%
12/08 99.33% 0.67% 100.00% 0.00% 100.00% 0.00% 100.00% 0.00% 651 414 0.14%
13/08 99.33% 0.67% 100.00% 0.00% 100.00% 0.00% 100.00% 0.00% 743 418 0.22%
14/08 99.33% 0.67% 100.00% 0.00% 100.00% 0.00% 100.00% 0.00% 722 443 0.25%
15/08 99.33% 0.67% 100.00% 0.00% 100.00% 0.00% 100.00% 0.00% 791 401 0.21%
16/08 99.33% 0.67% 100.00% 0.00% 100.00% 0.00% 100.00% 0.00% 762 450 0.16%
17/08 99.33% 0.67% 100.00% 0.00% 100.00% 0.00% 100.00% 0.00% 680 429 0.28%
18/08 99.33% 0.67% 100.00% 0.00% 100.00% 0.00% 100.00% 0.00% 720 469 0.34%
19/08 99.33% 0.67% 100.00% 0.00% 100.00% 0.00% 100.00% 0.00% 711 506 0.38%
20/08 99.33% 0.67% 100.00% 0.00% 100.00% 0.00% 100.00% 0.00% 659 439 0.26%
21/08 99.33% 0.67% 100.00% 0.00% 100.00% 0.00% 100.00% 0.00% 738 428 0.31%
22/08 99.33% 0.67% 100.00% 0.00% 100.00% 0.00% 100.00% 0.00% 898 424 0.29%
23/08 99.33% 0.67% 100.00% 0.00% 100.00% 0.00% 100.00% 0.00% 937 441 0.16%
24/08 99.33% 0.67% 100.00% 0.00% 100.00% 0.00% 100.00% 0.00% 994 470 0.22%
25/08 99.33% 0.67% 100.00% 0.00% 100.00% 0.00% 100.00% 0.00% 896 436 0.33%
26/08 99.33% 0.67% 100.00% 0.00% 100.00% 0.00% 100.00% 0.00% 970 448 0.37%
27/08 99.33% 0.67% 100.00% 0.00% 100.00% 0.00% 100.00% 0.00% 872 416 0.29%
28/08 99.33% 0.67% 100.00% 0.00% 100.00% 0.00% 100.00% 0.00% 878 435 0.35%
29/08 99.33% 0.67% 100.00% 0.00% 100.00% 0.00% 100.00% 0.00% 1378 467 0.94%
30/08 99.33% 0.67% 100.00% 0.00% 100.00% 0.00% 100.00% 0.00% 3648 823 5.02%
31/08 99.33% 0.67% 100.00% 0.00% 100.00% 0.00% 100.00% 0.00% 839 428 0.16%
01/09 100.00% 0.00% 100.00% 0.00% 100.00% 0.00% 100.00% 0.00% 909 415 0.25%
02/09 100.00% 0.00% 100.00% 0.00% 100.00% 0.00% 100.00% 0.00% 861 427 0.26%
03/09 100.00% 0.00% 100.00% 0.00% 100.00% 0.00% 100.00% 0.00% 930 469 0.28%
04/09 100.00% 0.00% 100.00% 0.00% 100.00% 0.00% 100.00% 0.00% 931 437 0.42%
05/09 100.00% 0.00% 100.00% 0.00% 100.00% 0.00% 100.00% 0.00% 921 487 0.38%
06/09 100.00% 0.00% 100.00% 0.00% 100.00% 0.00% 100.00% 0.00% 904 448 0.28%
07/09 100.00% 0.00% 100.00% 0.00% 100.00% 0.00% 100.00% 0.00% 1026 399 0.00%
08/09 100.00% 0.00% 100.00% 0.00% 100.00% 0.00% 100.00% 0.00% 937 453 0.12%
09/09 100.00% 0.00% 100.00% 0.00% 100.00% 0.00% 100.00% 0.00% 811 418 0.35%
10/09 100.00% 0.00% 100.00% 0.00% 100.00% 0.00% 100.00% 0.00% 854 418 0.30%
11/09 100.00% 0.00% 100.00% 0.00% 100.00% 0.00% 100.00% 0.00% 832 444 0.24%
12/09 100.00% 0.00% 100.00% 0.00% 100.00% 0.00% 100.00% 0.00% 848 492 0.20%
13/09 100.00% 0.00% 100.00% 0.00% 100.00% 0.00% 100.00% 0.00% 863 389 0.19%
14/09 100.00% 0.00% 100.00% 0.00% 100.00% 0.00% 100.00% 0.00% 741 430 0.21%
15/09 100.00% 0.00% 100.00% 0.00% 100.00% 0.00% 100.00% 0.00% 808 426 0.26%
16/09 100.00% 0.00% 100.00% 0.00% 100.00% 0.00% 100.00% 0.00% 812 394 0.18%
17/09 100.00% 0.00% 100.00% 0.00% 100.00% 0.00% 100.00% 0.00% 822 404 0.23%
18/09 100.00% 0.00% 100.00% 0.00% 100.00% 0.00% 100.00% 0.00% 840 428 0.26%
19/09 100.00% 0.00% 100.00% 0.00% 100.00% 0.00% 100.00% 0.00% 948 420 0.20%
20/09 100.00% 0.00% 100.00% 0.00% 100.00% 0.00% 99.78% 0.22% 1668 481 1.77%
21/09 100.00% 0.00% 100.00% 0.00% 100.00% 0.00% 100.00% 0.00% 838 425 0.31%
22/09 100.00% 0.00% 100.00% 0.00% 100.00% 0.00% 100.00% 0.00% 766 408 0.28%
23/09 100.00% 0.00% 100.00% 0.00% 100.00% 0.00% 100.00% 0.00% 871 435 0.33%
24/09 100.00% 0.00% 100.00% 0.00% 100.00% 0.00% 100.00% 0.00% 883 438 0.28%
25/09 100.00% 0.00% 100.00% 0.00% 100.00% 0.00% 100.00% 0.00% 849 443 0.35%
26/09 100.00% 0.00% 100.00% 0.00% 100.00% 0.00% 100.00% 0.00% 833 393 0.40%
27/09 100.00% 0.00% 100.00% 0.00% 100.00% 0.00% 100.00% 0.00% 859 385 0.19%
28/09 100.00% 0.00% 100.00% 0.00% 100.00% 0.00% 100.00% 0.00% 805 409 0.24%
29/09 100.00% 0.00% 100.00% 0.00% 100.00% 0.00% 100.00% 0.00% 813 424 0.25%
30/09 100.00% 0.00% 100.00% 0.00% 100.00% 0.00% 100.00% 0.00% 885 416 0.27%

The requirement to publish the Independent survey quality metrics for personal accounts can be found here, and for business current accounts here.