Open Banking statistics

 
The Financial Conduct Authority (FCA) requires us to publish the following information about our Open Banking interface. The table below shows daily availability of the Open Banking interface, response time for the APIs, and monthly availability of 365 online and Business On Line.

Uptime and Downtime percentages for 365 online, Mobile Banking App and Business On Line show monthly availability only; it is repeated for each day for comparison.

365 Online Banking
Mobile Banking app
Business On Line
Open Banking Interface
Day Uptime % Downtime % Uptime % Downtime % Uptime % Downtime % Uptime % Downtime % PISP response (millisecs) AISP response (millisecs) Error response rate
01/10 100.00% 0.00% 100.00% 0.00% 99.93% 0.07% 100.00% 0.00% 1188 561 0.00%
02/10 100.00% 0.00% 100.00% 0.00% 99.93% 0.07% 100.00% 0.00% 1160 692 0.00%
03/10 100.00% 0.00% 100.00% 0.00% 99.93% 0.07% 100.00% 0.00% 1130 603 0.00%
04/10 100.00% 0.00% 100.00% 0.00% 99.93% 0.07% 100.00% 0.00% 1136 729 0.17%
05/10 100.00% 0.00% 100.00% 0.00% 99.93% 0.07% 100.00% 0.00% 1097 746 0.00%
06/10 100.00% 0.00% 100.00% 0.00% 99.93% 0.07% 100.00% 0.00% 1189 711 0.21%
07/10 100.00% 0.00% 100.00% 0.00% 99.93% 0.07% 100.00% 0.00% 1128 685 0.00%
08/10 100.00% 0.00% 100.00% 0.00% 99.93% 0.07% 100.00% 0.00% 1205 715 0.00%
09/10 100.00% 0.00% 100.00% 0.00% 99.93% 0.07% 100.00% 0.00% 1170 688 0.00%
10/10 100.00% 0.00% 100.00% 0.00% 99.93% 0.07% 100.00% 0.00% 1240 646 0.17%
11/10 100.00% 0.00% 100.00% 0.00% 99.93% 0.07% 100.00% 0.00% 1304 705 0.00%
12/10 100.00% 0.00% 100.00% 0.00% 99.93% 0.07% 100.00% 0.00% 1105 973 0.00%
13/10 100.00% 0.00% 100.00% 0.00% 99.93% 0.07% 100.00% 0.00% 1164 682 0.00%
14/10 100.00% 0.00% 100.00% 0.00% 99.93% 0.07% 100.00% 0.00% 1112 675 0.00%
15/10 100.00% 0.00% 100.00% 0.00% 99.93% 0.07% 100.00% 0.00% 1136 807 0.00%
16/10 100.00% 0.00% 100.00% 0.00% 99.93% 0.07% 100.00% 0.00% 1081 746 0.32%
17/10 100.00% 0.00% 100.00% 0.00% 99.93% 0.07% 100.00% 0.00% 1320 686 0.69%
18/10 100.00% 0.00% 100.00% 0.00% 99.93% 0.07% 100.00% 0.00% 1241 671 0.47%
19/10 100.00% 0.00% 100.00% 0.00% 99.93% 0.07% 100.00% 0.00% 1007 744 3.89%
20/10 100.00% 0.00% 100.00% 0.00% 99.93% 0.07% 100.00% 0.00% 1352 422 0.06%
21/10 100.00% 0.00% 100.00% 0.00% 99.93% 0.07% 100.00% 0.00% 1161 549 0.43%
22/10 100.00% 0.00% 100.00% 0.00% 99.93% 0.07% 100.00% 0.00% 1002 517 0.80%
23/10 100.00% 0.00% 100.00% 0.00% 99.93% 0.07% 100.00% 0.00% 1080 495 0.78%
24/10 100.00% 0.00% 100.00% 0.00% 99.93% 0.07% 100.00% 0.00% 1071 495 0.33%
25/10 100.00% 0.00% 100.00% 0.00% 99.93% 0.07% 100.00% 0.00% 1009 487 0.81%
26/10 100.00% 0.00% 100.00% 0.00% 99.93% 0.07% 100.00% 0.00% 1161 498 0.43%
27/10 100.00% 0.00% 100.00% 0.00% 99.93% 0.07% 100.00% 0.00% 1165 511 0.55%
28/10 100.00% 0.00% 100.00% 0.00% 99.93% 0.07% 100.00% 0.00% 1133 513 0.40%
29/10 100.00% 0.00% 100.00% 0.00% 99.93% 0.07% 100.00% 0.00% 1083 509 0.12%
30/10 100.00% 0.00% 100.00% 0.00% 99.93% 0.07% 100.00% 0.00% 1177 532 0.32%
31/10 100.00% 0.00% 100.00% 0.00% 99.93% 0.07% 100.00% 0.00% 1166 546 0.00%
01/11 99.03% 0.97% 99.03% 0.97% 99.44% 0.56% 100.00% 0.00% 999 550 0.20%
02/11 99.03% 0.97% 99.03% 0.97% 99.44% 0.56% 100.00% 0.00% 1005 455 0.06%
03/11 99.03% 0.97% 99.03% 0.97% 99.44% 0.56% 100.00% 0.00% 1130 470 0.00%
04/11 99.03% 0.97% 99.03% 0.97% 99.44% 0.56% 100.00% 0.00% 840 492 1.79%
05/11 99.03% 0.97% 99.03% 0.97% 99.44% 0.56% 100.00% 0.00% 878 451 2.23%
06/11 99.03% 0.97% 99.03% 0.97% 99.44% 0.56% 100.00% 0.00% 949 473 2.01%
07/11 99.03% 0.97% 99.03% 0.97% 99.44% 0.56% 100.00% 0.00% 980 425 1.08%
08/11 99.03% 0.97% 99.03% 0.97% 99.44% 0.56% 100.00% 0.00% 950 400 3.92%
09/11 99.03% 0.97% 99.03% 0.97% 99.44% 0.56% 100.00% 0.00% 1022 405 0.00%
10/11 99.03% 0.97% 99.03% 0.97% 99.44% 0.56% 100.00% 0.00% 999 437 0.63%
11/11 99.03% 0.97% 99.03% 0.97% 99.44% 0.56% 100.00% 0.00% 1010 425 0.00%
12/11 99.03% 0.97% 99.03% 0.97% 99.44% 0.56% 100.00% 0.00% 998 439 0.12%
13/11 99.03% 0.97% 99.03% 0.97% 99.44% 0.56% 100.00% 0.00% 1106 442 1.68%
14/11 99.03% 0.97% 99.03% 0.97% 99.44% 0.56% 100.00% 0.00% 1027 434 1.59%
15/11 99.03% 0.97% 99.03% 0.97% 99.44% 0.56% 100.00% 0.00% 1136 807 0.00%
16/11 100.00% 0.00% 100.00% 0.00% 99.93% 0.07% 100.00% 0.00% 8340 1293 12.10%
17/11 99.03% 0.97% 99.03% 0.97% 99.44% 0.56% 100.00% 0.00% 1057 487 1.56%
18/11 99.03% 0.97% 99.03% 0.97% 99.44% 0.56% 100.00% 0.00% 1100 447 0.01%
19/11 99.03% 0.97% 99.03% 0.97% 99.44% 0.56% 100.00% 0.00% 1094 463 0.01%
20/11 99.03% 0.97% 99.03% 0.97% 99.44% 0.56% 100.00% 0.00% 1515 346 1.33%
21/11 99.03% 0.97% 99.03% 0.97% 99.44% 0.56% 100.00% 0.00% 941 426 0.63%
22/11 99.03% 0.97% 99.03% 0.97% 99.44% 0.56% 100.00% 0.00% 906 373 0.44%
23/11 99.03% 0.97% 99.03% 0.97% 99.44% 0.56% 100.00% 0.00% 1797 569 0.00%
24/11 99.03% 0.97% 99.03% 0.97% 99.44% 0.56% 100.00% 0.00% 944 609 0.00%
25/11 99.03% 0.97% 99.03% 0.97% 99.44% 0.56% 100.00% 0.00% 1198 428 0.55%
26/11 99.03% 0.97% 99.03% 0.97% 99.44% 0.56% 100.00% 0.00% 960 397 1.20%
27/11 99.03% 0.97% 99.03% 0.97% 99.44% 0.56% 100.00% 0.00% 964 434 0.89%
28/11 99.03% 0.97% 99.03% 0.97% 99.44% 0.56% 100.00% 0.00% 12558 808 12.25%
29/11 99.03% 0.97% 99.03% 0.97% 99.44% 0.56% 100.00% 0.00% 1779 469 0.11%
30/11 99.03% 0.97% 99.03% 0.97% 99.44% 0.56% 100.00% 0.00% 1171 413 0.00%
01/12 100.00% 0.00% 100.00% 0.00% 100.00% 0.00% 100.00% 0.00% 1162 421 0.15%
02/12 100.00% 0.00% 100.00% 0.00% 100.00% 0.00% 100.00% 0.00% 1121 427 0.00%
03/12 100.00% 0.00% 100.00% 0.00% 100.00% 0.00% 100.00% 0.00% 1082 427 0.99%
04/12 100.00% 0.00% 100.00% 0.00% 100.00% 0.00% 100.00% 0.00% 1080 427 1.52%
05/12 100.00% 0.00% 100.00% 0.00% 100.00% 0.00% 100.00% 0.00% 1117 438 1.09%
06/12 100.00% 0.00% 100.00% 0.00% 100.00% 0.00% 100.00% 0.00% 1009 436 0.30%
07/12 100.00% 0.00% 100.00% 0.00% 100.00% 0.00% 100.00% 0.00% 1113 401 0.00%
08/12 100.00% 0.00% 100.00% 0.00% 100.00% 0.00% 100.00% 0.00% 1277 426 0.00%
09/12 100.00% 0.00% 100.00% 0.00% 100.00% 0.00% 100.00% 0.00% 1008 440 0.00%
10/12 100.00% 0.00% 100.00% 0.00% 100.00% 0.00% 100.00% 0.00% 1068 445 0.25%
11/12 100.00% 0.00% 100.00% 0.00% 100.00% 0.00% 100.00% 0.00% 1042 451 0.31%
12/12 100.00% 0.00% 100.00% 0.00% 100.00% 0.00% 100.00% 0.00% 1069 447 0.10%
13/12 100.00% 0.00% 100.00% 0.00% 100.00% 0.00% 100.00% 0.00% 977 434 0.00%
14/12 100.00% 0.00% 100.00% 0.00% 100.00% 0.00% 100.00% 0.00% 1106 457 0.00%
15/12 100.00% 0.00% 100.00% 0.00% 100.00% 0.00% 100.00% 0.00% 1100 422 0.00%
16/12 100.00% 0.00% 100.00% 0.00% 100.00% 0.00% 100.00% 0.00% 1095 440 0.00%
17/12 100.00% 0.00% 100.00% 0.00% 100.00% 0.00% 100.00% 0.00% 1021 453 0.00%
18/12 100.00% 0.00% 100.00% 0.00% 100.00% 0.00% 100.00% 0.00% 1006 456 0.07%
19/12 100.00% 0.00% 100.00% 0.00% 100.00% 0.00% 100.00% 0.00% 958 473 0.00%
20/12 100.00% 0.00% 100.00% 0.00% 100.00% 0.00% 100.00% 0.00% 1152 470 0.00%
21/12 100.00% 0.00% 100.00% 0.00% 100.00% 0.00% 100.00% 0.00% 1130 468 0.00%
22/12 100.00% 0.00% 100.00% 0.00% 100.00% 0.00% 100.00% 0.00% 1192 460 0.00%
23/12 100.00% 0.00% 100.00% 0.00% 100.00% 0.00% 100.00% 0.00% 1185 468 0.50%
24/12 100.00% 0.00% 100.00% 0.00% 100.00% 0.00% 100.00% 0.00% 1131 557 1.63%
25/12 100.00% 0.00% 100.00% 0.00% 100.00% 0.00% 100.00% 0.00% 1114 475 0.68%
26/12 100.00% 0.00% 100.00% 0.00% 100.00% 0.00% 100.00% 0.00% 1163 445 0.54%
27/12 100.00% 0.00% 100.00% 0.00% 100.00% 0.00% 100.00% 0.00% 1141 464 1.07%
28/12 100.00% 0.00% 100.00% 0.00% 100.00% 0.00% 100.00% 0.00% 1131 443 0.66%
29/12 100.00% 0.00% 100.00% 0.00% 100.00% 0.00% 100.00% 0.00% 1166 449 0.00%
30/12 100.00% 0.00% 100.00% 0.00% 100.00% 0.00% 100.00% 0.00% 1082 446 0.00%
31/12 100.00% 0.00% 100.00% 0.00% 100.00% 0.00% 100.00% 0.00% 1147 457 0.00%

The requirement to publish the Independent survey quality metrics for personal accounts can be found here, and for business current accounts here.