Open Banking statistics

 
The Financial Conduct Authority (FCA) requires us to publish the following information about our Open Banking interface. The table below shows daily availability of the Open Banking interface, response time for the APIs, and monthly availability of 365 online and Business On Line.

Uptime and Downtime percentages for 365 online, Mobile Banking App and Business On Line show monthly availability only; it is repeated for each day for comparison.

365 Online Banking
365 Mobile Banking
Business On Line
Open Banking Interface
Day Uptime % Downtime % Uptime % Downtime % Uptime % Downtime % Uptime % Downtime % PISP response (millisecs) AISP response (millisecs) Error response rate
01/10 100.00% 0.00% 99.47% 0.53% 98.59% 1.41% 100.00% 0.00% 928 434 0.23%
02/10 100.00% 0.00% 99.47% 0.53% 98.59% 1.41% 100.00% 0.00% 887 404 0.20%
03/10 100.00% 0.00% 99.47% 0.53% 98.59% 1.41% 100.00% 0.00% 846 496 0.39%
04/10 100.00% 0.00% 99.47% 0.53% 98.59% 1.41% 100.00% 0.00% 575 400 0.14%
05/10 100.00% 0.00% 99.47% 0.53% 98.59% 1.41% 100.00% 0.00% 593 399 0.11%
06/10 100.00% 0.00% 99.47% 0.53% 98.59% 1.41% 100.00% 0.00% 525 405 0.47%
07/10 100.00% 0.00% 99.47% 0.53% 98.59% 1.41% 100.00% 0.00% 532 405 0.28%
08/10 100.00% 0.00% 99.47% 0.53% 98.59% 1.41% 100.00% 0.00% 628 428 0.22%
09/10 100.00% 0.00% 99.47% 0.53% 98.59% 1.41% 100.00% 0.00% 544 420 0.19%
10/10 100.00% 0.00% 99.47% 0.53% 98.59% 1.41% 100.00% 0.00% 610 421 0.15%
11/10 100.00% 0.00% 99.47% 0.53% 98.59% 1.41% 100.00% 0.00% 712 628 1.69%
12/10 100.00% 0.00% 99.47% 0.53% 98.59% 1.41% 100.00% 0.00% 631 417 0.15%
13/10 100.00% 0.00% 99.47% 0.53% 98.59% 1.41% 100.00% 0.00% 764 409 0.11%
14/10 100.00% 0.00% 99.47% 0.53% 98.59% 1.41% 100.00% 0.00% 793 462 0.22%
15/10 100.00% 0.00% 99.47% 0.53% 98.59% 1.41% 99.84% 0.16% 813 570 0.41%
16/10 100.00% 0.00% 99.47% 0.53% 98.59% 1.41% 99.97% 0.03% 773 538 0.29%
17/10 100.00% 0.00% 99.47% 0.53% 98.59% 1.41% 100.00% 0.00% 777 692 0.30%
18/10 100.00% 0.00% 99.47% 0.53% 98.59% 1.41% 100.00% 0.00% 1118 399 0.32%
19/10 100.00% 0.00% 99.47% 0.53% 98.59% 1.41% 100.00% 0.00% 902 559 0.17%
20/10 100.00% 0.00% 99.47% 0.53% 98.59% 1.41% 100.00% 0.00% 2125 1966 0.70%
21/10 100.00% 0.00% 99.47% 0.53% 98.59% 1.41% 100.00% 0.00% 6050 2941 5.24%
22/10 100.00% 0.00% 99.47% 0.53% 98.59% 1.41% 100.00% 0.00% 800 539 0.23%
23/10 100.00% 0.00% 99.47% 0.53% 98.59% 1.41% 99.99% 0.01% 751 666 0.38%
24/10 100.00% 0.00% 99.47% 0.53% 98.59% 1.41% 100.00% 0.00% 764 621 0.21%
25/10 100.00% 0.00% 99.47% 0.53% 98.59% 1.41% 100.00% 0.00% 869 453 0.54%
26/10 100.00% 0.00% 99.47% 0.53% 98.59% 1.41% 100.00% 0.00% 689 506 0.14%
27/10 100.00% 0.00% 99.47% 0.53% 98.59% 1.41% 100.00% 0.00% 695 546 0.16%
28/10 100.00% 0.00% 99.47% 0.53% 98.59% 1.41% 100.00% 0.00% 762 470 0.20%
29/10 100.00% 0.00% 99.47% 0.53% 98.59% 1.41% 100.00% 0.00% 826 506 0.23%
30/10 100.00% 0.00% 99.47% 0.53% 98.59% 1.41% 100.00% 0.00% 673 480 0.19%
31/10 100.00% 0.00% 99.47% 0.53% 98.59% 1.41% 100.00% 0.00% 647 459 0.15%
01/11 100.00% 0.00% 99.83% 0.17% 99.58% 0.42% 100.00% 0.00% 653 405 0.12%
02/11 100.00% 0.00% 99.83% 0.17% 99.58% 0.42% 100.00% 0.00% 678 514 0.22%
03/11 100.00% 0.00% 99.83% 0.17% 99.58% 0.42% 100.00% 0.00% 624 448 0.16%
04/11 100.00% 0.00% 99.83% 0.17% 99.58% 0.42% 100.00% 0.00% 659 460 0.17%
05/11 100.00% 0.00% 99.83% 0.17% 99.58% 0.42% 100.00% 0.00% 619 453 0.14%
06/11 100.00% 0.00% 99.83% 0.17% 99.58% 0.42% 100.00% 0.00% 659 472 0.16%
07/11 100.00% 0.00% 99.83% 0.17% 99.58% 0.42% 100.00% 0.00% 706 446 0.16%
08/11 100.00% 0.00% 99.83% 0.17% 99.58% 0.42% 100.00% 0.00% 789 426 0.39%
09/11 100.00% 0.00% 99.83% 0.17% 99.58% 0.42% 100.00% 0.00% 680 432 0.14%
10/11 100.00% 0.00% 99.83% 0.17% 99.58% 0.42% 100.00% 0.00% 683 427 0.16%
11/11 100.00% 0.00% 99.83% 0.17% 99.58% 0.42% 100.00% 0.00% 694 428 0.12%
12/11 100.00% 0.00% 99.83% 0.17% 99.58% 0.42% 100.00% 0.00% 666 506 0.28%
13/11 100.00% 0.00% 99.83% 0.17% 99.58% 0.42% 100.00% 0.00% 612 440 0.18%
14/11 100.00% 0.00% 99.83% 0.17% 99.58% 0.42% 100.00% 0.00% 593 466 0.19%
15/11 100.00% 0.00% 99.83% 0.17% 99.58% 0.42% 98.42% 1.58% 3502 1381 3.60%
16/11 100.00% 0.00% 99.83% 0.17% 99.58% 0.42% 100.00% 0.00% 648 434 0.14%
17/11 100.00% 0.00% 99.83% 0.17% 99.58% 0.42% 100.00% 0.00% 591 603 0.69%
18/11 100.00% 0.00% 99.83% 0.17% 99.58% 0.42% 100.00% 0.00% 611 433 0.15%
19/11 100.00% 0.00% 99.83% 0.17% 99.58% 0.42% 99.03% 0.97% 2822 883 1.95%
20/11 100.00% 0.00% 99.83% 0.17% 99.58% 0.42% 99.69% 0.31% 1796 440 0.72%
21/11 100.00% 0.00% 99.83% 0.17% 99.58% 0.42% 100.00% 0.00% 733 488 0.19%
22/11 100.00% 0.00% 99.83% 0.17% 99.58% 0.42% 100.00% 0.00% 1511 579 0.99%
23/11 100.00% 0.00% 99.83% 0.17% 99.58% 0.42% 100.00% 0.00% 679 491 0.10%
24/11 100.00% 0.00% 99.83% 0.17% 99.58% 0.42% 99.98% 0.02% 619 845 0.86%
25/11 100.00% 0.00% 99.83% 0.17% 99.58% 0.42% 100.00% 0.00% 682 451 0.11%
26/11 100.00% 0.00% 99.83% 0.17% 99.58% 0.42% 100.00% 0.00% 686 456 0.11%
27/11 100.00% 0.00% 99.83% 0.17% 99.58% 0.42% 100.00% 0.00% 731 441 0.09%
28/11 100.00% 0.00% 99.83% 0.17% 99.58% 0.42% 100.00% 0.00% 746 452 0.11%
29/11 100.00% 0.00% 99.83% 0.17% 99.58% 0.42% 100.00% 0.00% 657 422 0.09%
30/11 100.00% 0.00% 99.83% 0.17% 99.58% 0.42% 100.00% 0.00% 675 440 0.12%
01/12 100.00% 0.00% 99.93% 0.07% 100.00% 0.00% 100.00% 0.00% 686 451 0.17%
02/12 100.00% 0.00% 99.93% 0.07% 100.00% 0.00% 100.00% 0.00% 700 442 0.15%
03/12 100.00% 0.00% 99.93% 0.07% 100.00% 0.00% 100.00% 0.00% 822 527 0.23%
04/12 100.00% 0.00% 99.93% 0.07% 100.00% 0.00% 100.00% 0.00% 758 500 0.22%
05/12 100.00% 0.00% 99.93% 0.07% 100.00% 0.00% 100.00% 0.00% 738 435 0.11%
06/12 100.00% 0.00% 99.93% 0.07% 100.00% 0.00% 100.00% 0.00% 738 429 0.10%
07/12 100.00% 0.00% 99.93% 0.07% 100.00% 0.00% 100.00% 0.00% 751 442 0.09%
08/12 100.00% 0.00% 99.93% 0.07% 100.00% 0.00% 100.00% 0.00% 731 443 0.11%
09/12 100.00% 0.00% 99.93% 0.07% 100.00% 0.00% 100.00% 0.00% 709 449 0.47%
10/12 100.00% 0.00% 99.93% 0.07% 100.00% 0.00% 100.00% 0.00% 740 438 0.13%
11/12 100.00% 0.00% 99.93% 0.07% 100.00% 0.00% 100.00% 0.00% 762 472 0.09%
12/12 100.00% 0.00% 99.93% 0.07% 100.00% 0.00% 100.00% 0.00% 713 428 0.03%
13/12 100.00% 0.00% 99.93% 0.07% 100.00% 0.00% 100.00% 0.00% 708 417 0.03%
14/12 100.00% 0.00% 99.93% 0.07% 100.00% 0.00% 100.00% 0.00% 713 479 0.12%
15/12 100.00% 0.00% 99.93% 0.07% 100.00% 0.00% 100.00% 0.00% 726 454 0.13%
16/12 100.00% 0.00% 99.93% 0.07% 100.00% 0.00% 100.00% 0.00% 709 446 0.12%
17/12 100.00% 0.00% 99.93% 0.07% 100.00% 0.00% 100.00% 0.00% 709 461 0.17%
18/12 100.00% 0.00% 99.93% 0.07% 100.00% 0.00% 99.97% 0.03% 765 491 0.54%
19/12 100.00% 0.00% 99.93% 0.07% 100.00% 0.00% 100.00% 0.00% 722 437 0.10%
20/12 100.00% 0.00% 99.93% 0.07% 100.00% 0.00% 100.00% 0.00% 721 426 0.10%
21/12 100.00% 0.00% 99.93% 0.07% 100.00% 0.00% 100.00% 0.00% 714 447 0.11%
22/12 100.00% 0.00% 99.93% 0.07% 100.00% 0.00% 100.00% 0.00% 687 438 0.10%
23/12 100.00% 0.00% 99.93% 0.07% 100.00% 0.00% 100.00% 0.00% 636 443 0.13%
24/12 100.00% 0.00% 99.93% 0.07% 100.00% 0.00% 100.00% 0.00% 722 457 0.15%
25/12 100.00% 0.00% 99.93% 0.07% 100.00% 0.00% 100.00% 0.00% 622 443 0.09%
26/12 100.00% 0.00% 99.93% 0.07% 100.00% 0.00% 100.00% 0.00% 639 437 0.09%
27/12 100.00% 0.00% 99.93% 0.07% 100.00% 0.00% 100.00% 0.00% 593 422 0.07%
28/12 100.00% 0.00% 99.93% 0.07% 100.00% 0.00% 100.00% 0.00% 567 432 0.08%
29/12 100.00% 0.00% 99.93% 0.07% 100.00% 0.00% 100.00% 0.00% 818 507 0.12%
30/12 100.00% 0.00% 99.93% 0.07% 100.00% 0.00% 100.00% 0.00% 613 441 0.11%
31/12 100.00% 0.00% 99.93% 0.07% 100.00% 0.00% 100.00% 0.00% 627 458 0.14%

The requirement to publish the Independent survey quality metrics for personal accounts can be found here, and for business current accounts here.