Open Banking statistics

 
The Financial Conduct Authority (FCA) requires us to publish the following information about our Open Banking interface. The table below shows daily availability of the Open Banking interface, response time for the APIs, and monthly availability of 365 online and Business On Line.

Uptime and Downtime percentages for 365 online, Mobile Banking App and Business On Line show monthly availability only; it is repeated for each day for comparison.

365 Online Banking
365 Mobile Banking
Business On Line
Open Banking Interface
Day Uptime % Downtime % Uptime % Downtime % Uptime % Downtime % Uptime % Downtime % PISP response (millisecs) AISP response (millisecs) Error response rate
01/04 100.00% 0.00% 100.00% 0.00% 100.00% 0.00% 99.84% 0.16% 956 512 0.16%
02/04 100.00% 0.00% 100.00% 0.00% 100.00% 0.00% 99.86% 0.14% 903 514 0.14%
03/04 100.00% 0.00% 100.00% 0.00% 100.00% 0.00% 99.75% 0.25% 916 510 0.25%
04/04 100.00% 0.00% 100.00% 0.00% 100.00% 0.00% 99.80% 0.20% 887 520 0.20%
05/04 100.00% 0.00% 100.00% 0.00% 100.00% 0.00% 99.66% 0.34% 908 513 0.34%
06/04 100.00% 0.00% 100.00% 0.00% 100.00% 0.00% 99.73% 0.27% 895 513 0.27%
07/04 100.00% 0.00% 100.00% 0.00% 100.00% 0.00% 99.78% 0.22% 857 527 0.22%
08/04 100.00% 0.00% 100.00% 0.00% 100.00% 0.00% 99.67% 0.33% 898 510 0.33%
09/04 100.00% 0.00% 100.00% 0.00% 100.00% 0.00% 99.73% 0.27% 955 509 0.27%
10/04 100.00% 0.00% 100.00% 0.00% 100.00% 0.00% 99.81% 0.19% 939 514 0.19%
11/04 100.00% 0.00% 100.00% 0.00% 100.00% 0.00% 99.81% 0.19% 973 512 0.19%
12/04 100.00% 0.00% 100.00% 0.00% 100.00% 0.00% 99.86% 0.14% 879 496 0.14%
13/04 100.00% 0.00% 100.00% 0.00% 100.00% 0.00% 99.88% 0.12% 908 503 0.12%
14/04 100.00% 0.00% 100.00% 0.00% 100.00% 0.00% 99.84% 0.16% 931 568 0.16%
15/04 100.00% 0.00% 100.00% 0.00% 100.00% 0.00% 99.92% 0.08% 934 592 0.08%
16/04 100.00% 0.00% 100.00% 0.00% 100.00% 0.00% 99.74% 0.26% 866 512 0.26%
17/04 100.00% 0.00% 100.00% 0.00% 100.00% 0.00% 99.73% 0.27% 967 514 0.27%
18/04 100.00% 0.00% 100.00% 0.00% 100.00% 0.00% 99.72% 0.28% 969 511 0.28%
19/04 100.00% 0.00% 100.00% 0.00% 100.00% 0.00% 99.94% 0.06% 1014 496 0.06%
20/04 100.00% 0.00% 100.00% 0.00% 100.00% 0.00% 99.85% 0.15% 985 515 0.15%
21/04 100.00% 0.00% 100.00% 0.00% 100.00% 0.00% 99.89% 0.11% 985 526 0.11%
22/04 100.00% 0.00% 100.00% 0.00% 100.00% 0.00% 99.81% 0.19% 889 522 0.19%
23/04 100.00% 0.00% 100.00% 0.00% 100.00% 0.00% 99.74% 0.26% 721 524 0.26%
24/04 100.00% 0.00% 100.00% 0.00% 100.00% 0.00% 99.75% 0.25% 851 535 0.25%
25/04 100.00% 0.00% 100.00% 0.00% 100.00% 0.00% 99.86% 0.14% 1271 545 0.14%
26/04 100.00% 0.00% 100.00% 0.00% 100.00% 0.00% 99.89% 0.11% 1140 530 0.11%
27/04 100.00% 0.00% 100.00% 0.00% 100.00% 0.00% 99.65% 0.35% 1050 541 0.35%
28/04 100.00% 0.00% 100.00% 0.00% 100.00% 0.00% 99.89% 0.11% 821 529 0.11%
29/04 100.00% 0.00% 100.00% 0.00% 100.00% 0.00% 99.87% 0.13% 983 533 0.13%
30/04 100.00% 0.00% 100.00% 0.00% 100.00% 0.00% 99.90% 0.10% 999 531 0.10%
01/05 100.00% 0.00% 100.00% 0.00% 99.73% 0.27% 99.76% 0.24% 1027 530 0.24%
02/05 100.00% 0.00% 100.00% 0.00% 99.73% 0.27% 99.82% 0.18% 1053 514 0.18%
03/05 100.00% 0.00% 100.00% 0.00% 99.73% 0.27% 99.83% 0.17% 1214 522 0.17%
04/05 100.00% 0.00% 100.00% 0.00% 99.73% 0.27% 99.85% 0.15% 1031 512 0.15%
05/05 100.00% 0.00% 100.00% 0.00% 99.73% 0.27% 99.84% 0.16% 949 511 0.16%
06/05 100.00% 0.00% 100.00% 0.00% 99.73% 0.27% 99.91% 0.09% 1003 521 0.09%
07/05 100.00% 0.00% 100.00% 0.00% 99.73% 0.27% 99.90% 0.10% 994 519 0.10%
08/05 100.00% 0.00% 100.00% 0.00% 99.73% 0.27% 99.79% 0.21% 991 521 0.21%
09/05 100.00% 0.00% 100.00% 0.00% 99.73% 0.27% 99.78% 0.22% 1005 521 0.22%
10/05 100.00% 0.00% 100.00% 0.00% 99.73% 0.27% 99.87% 0.13% 1180 607 0.13%
11/05 100.00% 0.00% 100.00% 0.00% 99.73% 0.27% 99.86% 0.14% 961 516 0.14%
12/05 100.00% 0.00% 100.00% 0.00% 99.73% 0.27% 99.86% 0.14% 889 515 0.14%
13/05 100.00% 0.00% 100.00% 0.00% 99.73% 0.27% 99.78% 0.22% 925 519 0.22%
14/05 100.00% 0.00% 100.00% 0.00% 99.73% 0.27% 99.89% 0.11% 998 517 0.11%
15/05 100.00% 0.00% 100.00% 0.00% 99.73% 0.27% 99.76% 0.24% 1020 525 0.24%
16/05 100.00% 0.00% 100.00% 0.00% 99.73% 0.27% 99.94% 0.06% 1135 1344 0.06%
17/05 100.00% 0.00% 100.00% 0.00% 99.73% 0.27% 99.96% 0.04% 1023 1527 0.04%
18/05 100.00% 0.00% 100.00% 0.00% 99.73% 0.27% 99.81% 0.19% 1040 1066 0.19%
19/05 100.00% 0.00% 100.00% 0.00% 99.73% 0.27% 99.84% 0.16% 1114 520 0.16%
20/05 100.00% 0.00% 100.00% 0.00% 99.73% 0.27% 99.86% 0.14% 1110 550 0.14%
21/05 100.00% 0.00% 100.00% 0.00% 99.73% 0.27% 99.98% 0.02% 1131 518 0.02%
22/05 100.00% 0.00% 100.00% 0.00% 99.73% 0.27% 99.87% 0.13% 924 529 0.13%
23/05 100.00% 0.00% 100.00% 0.00% 99.73% 0.27% 99.90% 0.10% 1220 529 0.10%
24/05 100.00% 0.00% 100.00% 0.00% 99.73% 0.27% 99.90% 0.10% 1155 502 0.10%
25/05 100.00% 0.00% 100.00% 0.00% 99.73% 0.27% 99.96% 0.04% 1072 515 0.04%
26/05 100.00% 0.00% 100.00% 0.00% 99.73% 0.27% 99.80% 0.20% 912 529 0.20%
27/05 100.00% 0.00% 100.00% 0.00% 99.73% 0.27% 99.98% 0.02% 973 518 0.02%
28/05 100.00% 0.00% 100.00% 0.00% 99.73% 0.27% 99.88% 0.12% 812 483 0.12%
29/05 100.00% 0.00% 100.00% 0.00% 99.73% 0.27% 99.88% 0.12% 1149 519 0.12%
30/05 100.00% 0.00% 100.00% 0.00% 99.73% 0.27% 99.95% 0.05% 1038 517 0.05%
31/05 100.00% 0.00% 100.00% 0.00% 99.73% 0.27% 99.92% 0.08% 1064 499 0.08%
01/06 100.00% 0.00% 100.00% 0.00% 99.72% 0.28% 100.00% 0.00% 1024 508 0.00%
02/06 100.00% 0.00% 100.00% 0.00% 99.72% 0.28% 99.96% 0.04% 1010 514 0.04%
03/06 100.00% 0.00% 100.00% 0.00% 99.72% 0.28% 99.87% 0.13% 989 764 0.13%
04/06 100.00% 0.00% 100.00% 0.00% 99.72% 0.28% 100.00% 0.00% 964 963 0.00%
05/06 100.00% 0.00% 100.00% 0.00% 99.72% 0.28% 99.99% 0.01% 923 975 0.01%
06/06 100.00% 0.00% 100.00% 0.00% 99.72% 0.28% 100.00% 0.00% 990 1175 0.00%
07/06 100.00% 0.00% 100.00% 0.00% 99.72% 0.28% 100.00% 0.00% 1090 1156 0.00%
08/06 100.00% 0.00% 100.00% 0.00% 99.72% 0.28% 100.00% 0.00% 1162 1066 0.00%
09/06 100.00% 0.00% 100.00% 0.00% 99.72% 0.28% 100.00% 0.00% 1077 1066 0.00%
10/06 100.00% 0.00% 100.00% 0.00% 99.72% 0.28% 100.00% 0.00% 960 1084 0.00%
11/06 100.00% 0.00% 100.00% 0.00% 99.72% 0.28% 100.00% 0.00% 983 1187 0.00%
12/06 100.00% 0.00% 100.00% 0.00% 99.72% 0.28% 100.00% 0.00% 954 1215 0.00%
13/06 100.00% 0.00% 100.00% 0.00% 99.72% 0.28% 100.00% 0.00% 970 1140 0.00%
14/06 100.00% 0.00% 100.00% 0.00% 99.72% 0.28% 100.00% 0.00% 1115 1232 0.00%
15/06 100.00% 0.00% 100.00% 0.00% 99.72% 0.28% 100.00% 0.00% 898 1111 0.00%
16/06 100.00% 0.00% 100.00% 0.00% 99.72% 0.28% 100.00% 0.00% 591 1108 0.00%
17/06 100.00% 0.00% 100.00% 0.00% 99.72% 0.28% 100.00% 0.00% 790 1232 0.00%
18/06 100.00% 0.00% 100.00% 0.00% 99.72% 0.28% 100.00% 0.00% 2150 1149 0.00%
19/06 100.00% 0.00% 100.00% 0.00% 99.72% 0.28% 100.00% 0.00% 783 1286 0.00%
20/06 100.00% 0.00% 100.00% 0.00% 99.72% 0.28% 100.00% 0.00% 788 1326 0.00%
21/06 100.00% 0.00% 100.00% 0.00% 99.72% 0.28% 100.00% 0.00% 746 1236 0.00%
22/06 100.00% 0.00% 100.00% 0.00% 99.72% 0.28% 100.00% 0.00% 890 1401 0.00%
23/06 100.00% 0.00% 100.00% 0.00% 99.72% 0.28% 100.00% 0.00% 793 1118 0.00%
24/06 100.00% 0.00% 100.00% 0.00% 99.72% 0.28% 100.00% 0.00% 763 1081 0.00%
25/06 100.00% 0.00% 100.00% 0.00% 99.72% 0.28% 100.00% 0.00% 715 1108 0.00%
26/06 100.00% 0.00% 100.00% 0.00% 99.72% 0.28% 100.00% 0.00% 807 1113 0.00%
27/06 100.00% 0.00% 100.00% 0.00% 99.72% 0.28% 100.00% 0.00% 1026 1213 0.00%
28/06 100.00% 0.00% 100.00% 0.00% 99.72% 0.28% 100.00% 0.00% 977 1324 0.00%
29/06 100.00% 0.00% 100.00% 0.00% 99.72% 0.28% 100.00% 0.00% 863 1035 0.00%
30/06 100.00% 0.00% 100.00% 0.00% 99.72% 0.28% 100.00% 0.00% 999 1135 0.00%

The requirement to publish the Independent survey quality metrics for personal accounts can be found here, and for business current accounts here.