Open Banking statistics
The Financial Conduct Authority (FCA) requires us to publish the following information about our Open Banking interface. The table below shows daily availability of the Open Banking interface, response time for the APIs, and monthly availability of 365 online and Business On Line.
Uptime and Downtime percentages for 365 online, Mobile Banking App and Business On Line show monthly availability only; it is repeated for each day for comparison.
| Day | Uptime % | Downtime % | Uptime % | Downtime % | Uptime % | Downtime % | Uptime % | Downtime % | PISP response (millisecs) | AISP response (millisecs) | Error response rate |
| 01/10 | 100.00% | 0.00% | 100.00% | 0.00% | 99.93% | 0.07% | 100.00% | 0.00% | 1188 | 561 | 0.00% |
| 02/10 | 100.00% | 0.00% | 100.00% | 0.00% | 99.93% | 0.07% | 100.00% | 0.00% | 1160 | 692 | 0.00% |
| 03/10 | 100.00% | 0.00% | 100.00% | 0.00% | 99.93% | 0.07% | 100.00% | 0.00% | 1130 | 603 | 0.00% |
| 04/10 | 100.00% | 0.00% | 100.00% | 0.00% | 99.93% | 0.07% | 100.00% | 0.00% | 1136 | 729 | 0.17% |
| 05/10 | 100.00% | 0.00% | 100.00% | 0.00% | 99.93% | 0.07% | 100.00% | 0.00% | 1097 | 746 | 0.00% |
| 06/10 | 100.00% | 0.00% | 100.00% | 0.00% | 99.93% | 0.07% | 100.00% | 0.00% | 1189 | 711 | 0.21% |
| 07/10 | 100.00% | 0.00% | 100.00% | 0.00% | 99.93% | 0.07% | 100.00% | 0.00% | 1128 | 685 | 0.00% |
| 08/10 | 100.00% | 0.00% | 100.00% | 0.00% | 99.93% | 0.07% | 100.00% | 0.00% | 1205 | 715 | 0.00% |
| 09/10 | 100.00% | 0.00% | 100.00% | 0.00% | 99.93% | 0.07% | 100.00% | 0.00% | 1170 | 688 | 0.00% |
| 10/10 | 100.00% | 0.00% | 100.00% | 0.00% | 99.93% | 0.07% | 100.00% | 0.00% | 1240 | 646 | 0.17% |
| 11/10 | 100.00% | 0.00% | 100.00% | 0.00% | 99.93% | 0.07% | 100.00% | 0.00% | 1304 | 705 | 0.00% |
| 12/10 | 100.00% | 0.00% | 100.00% | 0.00% | 99.93% | 0.07% | 100.00% | 0.00% | 1105 | 973 | 0.00% |
| 13/10 | 100.00% | 0.00% | 100.00% | 0.00% | 99.93% | 0.07% | 100.00% | 0.00% | 1164 | 682 | 0.00% |
| 14/10 | 100.00% | 0.00% | 100.00% | 0.00% | 99.93% | 0.07% | 100.00% | 0.00% | 1112 | 675 | 0.00% |
| 15/10 | 100.00% | 0.00% | 100.00% | 0.00% | 99.93% | 0.07% | 100.00% | 0.00% | 1136 | 807 | 0.00% |
| 16/10 | 100.00% | 0.00% | 100.00% | 0.00% | 99.93% | 0.07% | 100.00% | 0.00% | 1081 | 746 | 0.32% |
| 17/10 | 100.00% | 0.00% | 100.00% | 0.00% | 99.93% | 0.07% | 100.00% | 0.00% | 1320 | 686 | 0.69% |
| 18/10 | 100.00% | 0.00% | 100.00% | 0.00% | 99.93% | 0.07% | 100.00% | 0.00% | 1241 | 671 | 0.47% |
| 19/10 | 100.00% | 0.00% | 100.00% | 0.00% | 99.93% | 0.07% | 100.00% | 0.00% | 1007 | 744 | 3.89% |
| 20/10 | 100.00% | 0.00% | 100.00% | 0.00% | 99.93% | 0.07% | 100.00% | 0.00% | 1352 | 422 | 0.06% |
| 21/10 | 100.00% | 0.00% | 100.00% | 0.00% | 99.93% | 0.07% | 100.00% | 0.00% | 1161 | 549 | 0.43% |
| 22/10 | 100.00% | 0.00% | 100.00% | 0.00% | 99.93% | 0.07% | 100.00% | 0.00% | 1002 | 517 | 0.80% |
| 23/10 | 100.00% | 0.00% | 100.00% | 0.00% | 99.93% | 0.07% | 100.00% | 0.00% | 1080 | 495 | 0.78% |
| 24/10 | 100.00% | 0.00% | 100.00% | 0.00% | 99.93% | 0.07% | 100.00% | 0.00% | 1071 | 495 | 0.33% |
| 25/10 | 100.00% | 0.00% | 100.00% | 0.00% | 99.93% | 0.07% | 100.00% | 0.00% | 1009 | 487 | 0.81% |
| 26/10 | 100.00% | 0.00% | 100.00% | 0.00% | 99.93% | 0.07% | 100.00% | 0.00% | 1161 | 498 | 0.43% |
| 27/10 | 100.00% | 0.00% | 100.00% | 0.00% | 99.93% | 0.07% | 100.00% | 0.00% | 1165 | 511 | 0.55% |
| 28/10 | 100.00% | 0.00% | 100.00% | 0.00% | 99.93% | 0.07% | 100.00% | 0.00% | 1133 | 513 | 0.40% |
| 29/10 | 100.00% | 0.00% | 100.00% | 0.00% | 99.93% | 0.07% | 100.00% | 0.00% | 1083 | 509 | 0.12% |
| 30/10 | 100.00% | 0.00% | 100.00% | 0.00% | 99.93% | 0.07% | 100.00% | 0.00% | 1177 | 532 | 0.32% |
| 31/10 | 100.00% | 0.00% | 100.00% | 0.00% | 99.93% | 0.07% | 100.00% | 0.00% | 1166 | 546 | 0.00% |
| 01/11 | 99.03% | 0.97% | 99.03% | 0.97% | 99.44% | 0.56% | 100.00% | 0.00% | 999 | 550 | 0.20% |
| 02/11 | 99.03% | 0.97% | 99.03% | 0.97% | 99.44% | 0.56% | 100.00% | 0.00% | 1005 | 455 | 0.06% |
| 03/11 | 99.03% | 0.97% | 99.03% | 0.97% | 99.44% | 0.56% | 100.00% | 0.00% | 1130 | 470 | 0.00% |
| 04/11 | 99.03% | 0.97% | 99.03% | 0.97% | 99.44% | 0.56% | 100.00% | 0.00% | 840 | 492 | 1.79% |
| 05/11 | 99.03% | 0.97% | 99.03% | 0.97% | 99.44% | 0.56% | 100.00% | 0.00% | 878 | 451 | 2.23% |
| 06/11 | 99.03% | 0.97% | 99.03% | 0.97% | 99.44% | 0.56% | 100.00% | 0.00% | 949 | 473 | 2.01% |
| 07/11 | 99.03% | 0.97% | 99.03% | 0.97% | 99.44% | 0.56% | 100.00% | 0.00% | 980 | 425 | 1.08% |
| 08/11 | 99.03% | 0.97% | 99.03% | 0.97% | 99.44% | 0.56% | 100.00% | 0.00% | 950 | 400 | 3.92% |
| 09/11 | 99.03% | 0.97% | 99.03% | 0.97% | 99.44% | 0.56% | 100.00% | 0.00% | 1022 | 405 | 0.00% |
| 10/11 | 99.03% | 0.97% | 99.03% | 0.97% | 99.44% | 0.56% | 100.00% | 0.00% | 999 | 437 | 0.63% |
| 11/11 | 99.03% | 0.97% | 99.03% | 0.97% | 99.44% | 0.56% | 100.00% | 0.00% | 1010 | 425 | 0.00% |
| 12/11 | 99.03% | 0.97% | 99.03% | 0.97% | 99.44% | 0.56% | 100.00% | 0.00% | 998 | 439 | 0.12% |
| 13/11 | 99.03% | 0.97% | 99.03% | 0.97% | 99.44% | 0.56% | 100.00% | 0.00% | 1106 | 442 | 1.68% |
| 14/11 | 99.03% | 0.97% | 99.03% | 0.97% | 99.44% | 0.56% | 100.00% | 0.00% | 1027 | 434 | 1.59% |
| 15/11 | 99.03% | 0.97% | 99.03% | 0.97% | 99.44% | 0.56% | 100.00% | 0.00% | 1136 | 807 | 0.00% |
| 16/11 | 100.00% | 0.00% | 100.00% | 0.00% | 99.93% | 0.07% | 100.00% | 0.00% | 8340 | 1293 | 12.10% |
| 17/11 | 99.03% | 0.97% | 99.03% | 0.97% | 99.44% | 0.56% | 100.00% | 0.00% | 1057 | 487 | 1.56% |
| 18/11 | 99.03% | 0.97% | 99.03% | 0.97% | 99.44% | 0.56% | 100.00% | 0.00% | 1100 | 447 | 0.01% |
| 19/11 | 99.03% | 0.97% | 99.03% | 0.97% | 99.44% | 0.56% | 100.00% | 0.00% | 1094 | 463 | 0.01% |
| 20/11 | 99.03% | 0.97% | 99.03% | 0.97% | 99.44% | 0.56% | 100.00% | 0.00% | 1515 | 346 | 1.33% |
| 21/11 | 99.03% | 0.97% | 99.03% | 0.97% | 99.44% | 0.56% | 100.00% | 0.00% | 941 | 426 | 0.63% |
| 22/11 | 99.03% | 0.97% | 99.03% | 0.97% | 99.44% | 0.56% | 100.00% | 0.00% | 906 | 373 | 0.44% |
| 23/11 | 99.03% | 0.97% | 99.03% | 0.97% | 99.44% | 0.56% | 100.00% | 0.00% | 1797 | 569 | 0.00% |
| 24/11 | 99.03% | 0.97% | 99.03% | 0.97% | 99.44% | 0.56% | 100.00% | 0.00% | 944 | 609 | 0.00% |
| 25/11 | 99.03% | 0.97% | 99.03% | 0.97% | 99.44% | 0.56% | 100.00% | 0.00% | 1198 | 428 | 0.55% |
| 26/11 | 99.03% | 0.97% | 99.03% | 0.97% | 99.44% | 0.56% | 100.00% | 0.00% | 960 | 397 | 1.20% |
| 27/11 | 99.03% | 0.97% | 99.03% | 0.97% | 99.44% | 0.56% | 100.00% | 0.00% | 964 | 434 | 0.89% |
| 28/11 | 99.03% | 0.97% | 99.03% | 0.97% | 99.44% | 0.56% | 100.00% | 0.00% | 12558 | 808 | 12.25% |
| 29/11 | 99.03% | 0.97% | 99.03% | 0.97% | 99.44% | 0.56% | 100.00% | 0.00% | 1779 | 469 | 0.11% |
| 30/11 | 99.03% | 0.97% | 99.03% | 0.97% | 99.44% | 0.56% | 100.00% | 0.00% | 1171 | 413 | 0.00% |
| 01/12 | 100.00% | 0.00% | 100.00% | 0.00% | 100.00% | 0.00% | 100.00% | 0.00% | 1162 | 421 | 0.15% |
| 02/12 | 100.00% | 0.00% | 100.00% | 0.00% | 100.00% | 0.00% | 100.00% | 0.00% | 1121 | 427 | 0.00% |
| 03/12 | 100.00% | 0.00% | 100.00% | 0.00% | 100.00% | 0.00% | 100.00% | 0.00% | 1082 | 427 | 0.99% |
| 04/12 | 100.00% | 0.00% | 100.00% | 0.00% | 100.00% | 0.00% | 100.00% | 0.00% | 1080 | 427 | 1.52% |
| 05/12 | 100.00% | 0.00% | 100.00% | 0.00% | 100.00% | 0.00% | 100.00% | 0.00% | 1117 | 438 | 1.09% |
| 06/12 | 100.00% | 0.00% | 100.00% | 0.00% | 100.00% | 0.00% | 100.00% | 0.00% | 1009 | 436 | 0.30% |
| 07/12 | 100.00% | 0.00% | 100.00% | 0.00% | 100.00% | 0.00% | 100.00% | 0.00% | 1113 | 401 | 0.00% |
| 08/12 | 100.00% | 0.00% | 100.00% | 0.00% | 100.00% | 0.00% | 100.00% | 0.00% | 1277 | 426 | 0.00% |
| 09/12 | 100.00% | 0.00% | 100.00% | 0.00% | 100.00% | 0.00% | 100.00% | 0.00% | 1008 | 440 | 0.00% |
| 10/12 | 100.00% | 0.00% | 100.00% | 0.00% | 100.00% | 0.00% | 100.00% | 0.00% | 1068 | 445 | 0.25% |
| 11/12 | 100.00% | 0.00% | 100.00% | 0.00% | 100.00% | 0.00% | 100.00% | 0.00% | 1042 | 451 | 0.31% |
| 12/12 | 100.00% | 0.00% | 100.00% | 0.00% | 100.00% | 0.00% | 100.00% | 0.00% | 1069 | 447 | 0.10% |
| 13/12 | 100.00% | 0.00% | 100.00% | 0.00% | 100.00% | 0.00% | 100.00% | 0.00% | 977 | 434 | 0.00% |
| 14/12 | 100.00% | 0.00% | 100.00% | 0.00% | 100.00% | 0.00% | 100.00% | 0.00% | 1106 | 457 | 0.00% |
| 15/12 | 100.00% | 0.00% | 100.00% | 0.00% | 100.00% | 0.00% | 100.00% | 0.00% | 1100 | 422 | 0.00% |
| 16/12 | 100.00% | 0.00% | 100.00% | 0.00% | 100.00% | 0.00% | 100.00% | 0.00% | 1095 | 440 | 0.00% |
| 17/12 | 100.00% | 0.00% | 100.00% | 0.00% | 100.00% | 0.00% | 100.00% | 0.00% | 1021 | 453 | 0.00% |
| 18/12 | 100.00% | 0.00% | 100.00% | 0.00% | 100.00% | 0.00% | 100.00% | 0.00% | 1006 | 456 | 0.07% |
| 19/12 | 100.00% | 0.00% | 100.00% | 0.00% | 100.00% | 0.00% | 100.00% | 0.00% | 958 | 473 | 0.00% |
| 20/12 | 100.00% | 0.00% | 100.00% | 0.00% | 100.00% | 0.00% | 100.00% | 0.00% | 1152 | 470 | 0.00% |
| 21/12 | 100.00% | 0.00% | 100.00% | 0.00% | 100.00% | 0.00% | 100.00% | 0.00% | 1130 | 468 | 0.00% |
| 22/12 | 100.00% | 0.00% | 100.00% | 0.00% | 100.00% | 0.00% | 100.00% | 0.00% | 1192 | 460 | 0.00% |
| 23/12 | 100.00% | 0.00% | 100.00% | 0.00% | 100.00% | 0.00% | 100.00% | 0.00% | 1185 | 468 | 0.50% |
| 24/12 | 100.00% | 0.00% | 100.00% | 0.00% | 100.00% | 0.00% | 100.00% | 0.00% | 1131 | 557 | 1.63% |
| 25/12 | 100.00% | 0.00% | 100.00% | 0.00% | 100.00% | 0.00% | 100.00% | 0.00% | 1114 | 475 | 0.68% |
| 26/12 | 100.00% | 0.00% | 100.00% | 0.00% | 100.00% | 0.00% | 100.00% | 0.00% | 1163 | 445 | 0.54% |
| 27/12 | 100.00% | 0.00% | 100.00% | 0.00% | 100.00% | 0.00% | 100.00% | 0.00% | 1141 | 464 | 1.07% |
| 28/12 | 100.00% | 0.00% | 100.00% | 0.00% | 100.00% | 0.00% | 100.00% | 0.00% | 1131 | 443 | 0.66% |
| 29/12 | 100.00% | 0.00% | 100.00% | 0.00% | 100.00% | 0.00% | 100.00% | 0.00% | 1166 | 449 | 0.00% |
| 30/12 | 100.00% | 0.00% | 100.00% | 0.00% | 100.00% | 0.00% | 100.00% | 0.00% | 1082 | 446 | 0.00% |
| 31/12 | 100.00% | 0.00% | 100.00% | 0.00% | 100.00% | 0.00% | 100.00% | 0.00% | 1147 | 457 | 0.00% |
The requirement to publish the Independent survey quality metrics for personal accounts can be found here, and for business current accounts here.