Open Banking statistics

 
The Financial Conduct Authority (FCA) requires us to publish the following information about our Open Banking interface. The table below shows daily availability of the Open Banking interface, response time for the APIs, and monthly availability of 365 online and Business On Line.

Uptime and Downtime percentages for 365 online, Mobile Banking App and Business On Line show monthly availability only; it is repeated for each day for comparison.

365 Online / Mobile Banking
Business On Line
Open Banking Interface
Day Uptime % Downtime % Uptime % Downtime % Uptime % Downtime % PISP response (millisecs) AISP response (millisecs) Error response rate
01/04 99.05% 0.95% 99.29% 0.71% 100.00% 0.00% 581 547 0.00%
02/04 99.05% 0.95% 99.29% 0.71% 100.00% 0.00% 567 495 0.35%
03/04 99.05% 0.95% 99.29% 0.71% 100.00% 0.00% 688 560 0.48%
04/04 99.05% 0.95% 99.29% 0.71% 100.00% 0.00% 622 506 0.38%
05/04 99.05% 0.95% 99.29% 0.71% 100.00% 0.00% 615 535 0.38%
06/04 99.05% 0.95% 99.29% 0.71% 100.00% 0.00% 665 537 0.39%
07/04 99.05% 0.95% 99.29% 0.71% 100.00% 0.00% 737 516 0.43%
08/04 99.05% 0.95% 99.29% 0.71% 100.00% 0.00% 717 550 0.37%
09/04 99.05% 0.95% 99.29% 0.71% 100.00% 0.00% 675 494 0.23%
10/04 99.05% 0.95% 99.29% 0.71% 100.00% 0.00% 734 542 0.10%
11/04 99.05% 0.95% 99.29% 0.71% 100.00% 0.00% 926 603 0.77%
12/04 99.05% 0.95% 99.29% 0.71% 100.00% 0.00% 757 527 0.10%
13/04 99.05% 0.95% 99.29% 0.71% 100.00% 0.00% 712 527 0.09%
14/04 99.05% 0.95% 99.29% 0.71% 100.00% 0.00% 775 502 0.09%
15/04 99.05% 0.95% 99.29% 0.71% 100.00% 0.00% 740 536 0.10%
16/04 99.05% 0.95% 99.29% 0.71% 100.00% 0.00% 736 496 0.14%
17/04 99.05% 0.95% 99.29% 0.71% 100.00% 0.00% 979 552 0.58%
18/04 99.05% 0.95% 99.29% 0.71% 100.00% 0.00% 930 476 0.16%
19/04 99.05% 0.95% 99.29% 0.71% 100.00% 0.00% 737 523 0.11%
20/04 99.05% 0.95% 99.29% 0.71% 100.00% 0.00% 737 479 0.10%
21/04 99.05% 0.95% 99.29% 0.71% 100.00% 0.00% 796 521 0.11%
22/04 99.05% 0.95% 99.29% 0.71% 100.00% 0.00% 757 493 0.11%
23/04 99.05% 0.95% 99.29% 0.71% 100.00% 0.00% 786 533 0.12%
24/04 99.05% 0.95% 99.29% 0.71% 100.00% 0.00% 809 488 0.08%
25/04 99.05% 0.95% 99.29% 0.71% 100.00% 0.00% 803 526 0.08%
26/04 99.05% 0.95% 99.29% 0.71% 100.00% 0.00% 783 479 0.08%
27/04 99.05% 0.95% 99.29% 0.71% 100.00% 0.00% 734 546 0.09%
28/04 99.05% 0.95% 99.29% 0.71% 100.00% 0.00% 741 486 0.11%
29/04 99.05% 0.95% 99.29% 0.71% 100.00% 0.00% 762 546 0.10%
30/04 99.05% 0.95% 99.29% 0.71% 100.00% 0.00% 726 485 5.73%
01/05 100.00% 0.00% 100.00% 0.00% 100.00% 0.00% 768 552 0.09%
02/05 100.00% 0.00% 100.00% 0.00% 100.00% 0.00% 759 469 0.07%
03/05 100.00% 0.00% 100.00% 0.00% 100.00% 0.00% 771 557 0.08%
04/05 100.00% 0.00% 100.00% 0.00% 100.00% 0.00% 767 487 0.10%
05/05 100.00% 0.00% 100.00% 0.00% 100.00% 0.00% 746 518 0.09%
06/05 100.00% 0.00% 100.00% 0.00% 100.00% 0.00% 712 473 0.07%
07/05 100.00% 0.00% 100.00% 0.00% 100.00% 0.00% 698 528 0.07%
08/05 100.00% 0.00% 100.00% 0.00% 100.00% 0.00% 750 545 0.09%
09/05 100.00% 0.00% 100.00% 0.00% 99.68% 0.32% 1894 682 1.34%
10/05 100.00% 0.00% 100.00% 0.00% 100.00% 0.00% 705 535 0.08%
11/05 100.00% 0.00% 100.00% 0.00% 100.00% 0.00% 658 507 0.00%
12/05 100.00% 0.00% 100.00% 0.00% 100.00% 0.00% 579 559 0.06%
13/05 100.00% 0.00% 100.00% 0.00% 100.00% 0.00% 517 483 0.00%
14/05 100.00% 0.00% 100.00% 0.00% 100.00% 0.00% 507 592 0.10%
15/05 100.00% 0.00% 100.00% 0.00% 100.00% 0.00% 458 472 0.06%
16/05 100.00% 0.00% 100.00% 0.00% 100.00% 0.00% 472 511 0.06%
17/05 100.00% 0.00% 100.00% 0.00% 100.00% 0.00% 491 553 0.06%
18/05 100.00% 0.00% 100.00% 0.00% 100.00% 0.00% 473 485 0.06%
19/05 100.00% 0.00% 100.00% 0.00% 100.00% 0.00% 466 541 0.08%
20/05 100.00% 0.00% 100.00% 0.00% 100.00% 0.00% 465 500 0.08%
21/05 100.00% 0.00% 100.00% 0.00% 100.00% 0.00% 456 476 0.09%
22/05 100.00% 0.00% 100.00% 0.00% 100.00% 0.00% 439 477 0.07%
23/05 100.00% 0.00% 100.00% 0.00% 100.00% 0.00% 434 533 0.07%
24/05 100.00% 0.00% 100.00% 0.00% 100.00% 0.00% 446 471 0.08%
25/05 100.00% 0.00% 100.00% 0.00% 100.00% 0.00% 517 518 0.09%
26/05 100.00% 0.00% 100.00% 0.00% 100.00% 0.00% 723 508 0.07%
27/05 100.00% 0.00% 100.00% 0.00% 100.00% 0.00% 711 489 0.10%
28/05 100.00% 0.00% 100.00% 0.00% 100.00% 0.00% 779 559 0.10%
29/05 100.00% 0.00% 100.00% 0.00% 100.00% 0.00% 804 465 0.10%
30/05 100.00% 0.00% 100.00% 0.00% 100.00% 0.00% 948 640 0.82%
31/05 100.00% 0.00% 100.00% 0.00% 100.00% 0.00% 786 506 0.09%
01/06 99.37% 0.63% 100.00% 0.00% 100.00% 0.00% 802 499 0.00%
02/06 99.37% 0.63% 100.00% 0.00% 100.00% 0.00% 807 556 0.00%
03/06 99.37% 0.63% 100.00% 0.00% 100.00% 0.00% 800 482 0.00%
04/06 99.37% 0.63% 100.00% 0.00% 100.00% 0.00% 789 557 0.00%
05/06 99.37% 0.63% 100.00% 0.00% 100.00% 0.00% 792 486 0.00%
06/06 99.37% 0.63% 100.00% 0.00% 100.00% 0.00% 749 515 0.00%
07/06 99.37% 0.63% 100.00% 0.00% 100.00% 0.00% 789 520 0.00%
08/06 99.37% 0.63% 100.00% 0.00% 100.00% 0.00% 752 484 0.00%
09/06 99.37% 0.63% 100.00% 0.00% 100.00% 0.00% 733 544 0.00%
10/06 99.37% 0.63% 100.00% 0.00% 100.00% 0.00% 743 480 0.00%
11/06 99.37% 0.63% 100.00% 0.00% 100.00% 0.00% 769 524 0.00%
12/06 99.37% 0.63% 100.00% 0.00% 100.00% 0.00% 798 565 0.00%
13/06 99.37% 0.63% 100.00% 0.00% 100.00% 0.00% 816 477 0.00%
14/06 99.37% 0.63% 100.00% 0.00% 100.00% 0.00% 865 534 0.00%
15/06 99.37% 0.63% 100.00% 0.00% 100.00% 0.00% 715 468 0.11%
16/06 99.37% 0.63% 100.00% 0.00% 100.00% 0.00% 745 508 0.10%
17/06 99.37% 0.63% 100.00% 0.00% 100.00% 0.00% 786 585 0.10%
18/06 99.37% 0.63% 100.00% 0.00% 99.91% 0.09% 790 537 0.51%
19/06 99.37% 0.63% 100.00% 0.00% 100.00% 0.00% 795 517 0.11%
20/06 99.37% 0.63% 100.00% 0.00% 100.00% 0.00% 842 554 0.12%
21/06 99.37% 0.63% 100.00% 0.00% 100.00% 0.00% 758 482 0.12%
22/06 99.37% 0.63% 100.00% 0.00% 100.00% 0.00% 743 534 0.11%
23/06 99.37% 0.63% 100.00% 0.00% 100.00% 0.00% 745 504 0.12%
24/06 99.37% 0.63% 100.00% 0.00% 100.00% 0.00% 739 501 0.11%
25/06 99.37% 0.63% 100.00% 0.00% 100.00% 0.00% 722 556 0.10%
26/06 99.37% 0.63% 100.00% 0.00% 100.00% 0.00% 728 484 0.11%
27/06 99.37% 0.63% 100.00% 0.00% 100.00% 0.00% 748 520 0.10%
28/06 99.37% 0.63% 100.00% 0.00% 100.00% 0.00% 741 528 0.11%
29/06 99.37% 0.63% 100.00% 0.00% 100.00% 0.00% 721 504 0.11%
30/06 99.37% 0.63% 100.00% 0.00% 100.00% 0.00% 720 561 0.13%

The requirement to publish the Independent survey quality metrics for personal accounts can be found here, and for business current accounts here.