Open Banking statistics
The Financial Conduct Authority (FCA) requires us to publish the following information about our Open Banking interface. The table below shows daily availability of the Open Banking interface, response time for the APIs, and monthly availability of 365 online and Business On Line.
Uptime and Downtime percentages for 365 online, Mobile Banking App and Business On Line show monthly availability only; it is repeated for each day for comparison.
| Day | Uptime % | Downtime % | Uptime % | Downtime % | Uptime % | Downtime % | PISP response (millisecs) | AISP response (millisecs) | Error response rate |
| 01/04 | 99.05% | 0.95% | 99.29% | 0.71% | 100.00% | 0.00% | 581 | 547 | 0.00% |
| 02/04 | 99.05% | 0.95% | 99.29% | 0.71% | 100.00% | 0.00% | 567 | 495 | 0.35% |
| 03/04 | 99.05% | 0.95% | 99.29% | 0.71% | 100.00% | 0.00% | 688 | 560 | 0.48% |
| 04/04 | 99.05% | 0.95% | 99.29% | 0.71% | 100.00% | 0.00% | 622 | 506 | 0.38% |
| 05/04 | 99.05% | 0.95% | 99.29% | 0.71% | 100.00% | 0.00% | 615 | 535 | 0.38% |
| 06/04 | 99.05% | 0.95% | 99.29% | 0.71% | 100.00% | 0.00% | 665 | 537 | 0.39% |
| 07/04 | 99.05% | 0.95% | 99.29% | 0.71% | 100.00% | 0.00% | 737 | 516 | 0.43% |
| 08/04 | 99.05% | 0.95% | 99.29% | 0.71% | 100.00% | 0.00% | 717 | 550 | 0.37% |
| 09/04 | 99.05% | 0.95% | 99.29% | 0.71% | 100.00% | 0.00% | 675 | 494 | 0.23% |
| 10/04 | 99.05% | 0.95% | 99.29% | 0.71% | 100.00% | 0.00% | 734 | 542 | 0.10% |
| 11/04 | 99.05% | 0.95% | 99.29% | 0.71% | 100.00% | 0.00% | 926 | 603 | 0.77% |
| 12/04 | 99.05% | 0.95% | 99.29% | 0.71% | 100.00% | 0.00% | 757 | 527 | 0.10% |
| 13/04 | 99.05% | 0.95% | 99.29% | 0.71% | 100.00% | 0.00% | 712 | 527 | 0.09% |
| 14/04 | 99.05% | 0.95% | 99.29% | 0.71% | 100.00% | 0.00% | 775 | 502 | 0.09% |
| 15/04 | 99.05% | 0.95% | 99.29% | 0.71% | 100.00% | 0.00% | 740 | 536 | 0.10% |
| 16/04 | 99.05% | 0.95% | 99.29% | 0.71% | 100.00% | 0.00% | 736 | 496 | 0.14% |
| 17/04 | 99.05% | 0.95% | 99.29% | 0.71% | 100.00% | 0.00% | 979 | 552 | 0.58% |
| 18/04 | 99.05% | 0.95% | 99.29% | 0.71% | 100.00% | 0.00% | 930 | 476 | 0.16% |
| 19/04 | 99.05% | 0.95% | 99.29% | 0.71% | 100.00% | 0.00% | 737 | 523 | 0.11% |
| 20/04 | 99.05% | 0.95% | 99.29% | 0.71% | 100.00% | 0.00% | 737 | 479 | 0.10% |
| 21/04 | 99.05% | 0.95% | 99.29% | 0.71% | 100.00% | 0.00% | 796 | 521 | 0.11% |
| 22/04 | 99.05% | 0.95% | 99.29% | 0.71% | 100.00% | 0.00% | 757 | 493 | 0.11% |
| 23/04 | 99.05% | 0.95% | 99.29% | 0.71% | 100.00% | 0.00% | 786 | 533 | 0.12% |
| 24/04 | 99.05% | 0.95% | 99.29% | 0.71% | 100.00% | 0.00% | 809 | 488 | 0.08% |
| 25/04 | 99.05% | 0.95% | 99.29% | 0.71% | 100.00% | 0.00% | 803 | 526 | 0.08% |
| 26/04 | 99.05% | 0.95% | 99.29% | 0.71% | 100.00% | 0.00% | 783 | 479 | 0.08% |
| 27/04 | 99.05% | 0.95% | 99.29% | 0.71% | 100.00% | 0.00% | 734 | 546 | 0.09% |
| 28/04 | 99.05% | 0.95% | 99.29% | 0.71% | 100.00% | 0.00% | 741 | 486 | 0.11% |
| 29/04 | 99.05% | 0.95% | 99.29% | 0.71% | 100.00% | 0.00% | 762 | 546 | 0.10% |
| 30/04 | 99.05% | 0.95% | 99.29% | 0.71% | 100.00% | 0.00% | 726 | 485 | 5.73% |
| 01/05 | 100.00% | 0.00% | 100.00% | 0.00% | 100.00% | 0.00% | 768 | 552 | 0.09% |
| 02/05 | 100.00% | 0.00% | 100.00% | 0.00% | 100.00% | 0.00% | 759 | 469 | 0.07% |
| 03/05 | 100.00% | 0.00% | 100.00% | 0.00% | 100.00% | 0.00% | 771 | 557 | 0.08% |
| 04/05 | 100.00% | 0.00% | 100.00% | 0.00% | 100.00% | 0.00% | 767 | 487 | 0.10% |
| 05/05 | 100.00% | 0.00% | 100.00% | 0.00% | 100.00% | 0.00% | 746 | 518 | 0.09% |
| 06/05 | 100.00% | 0.00% | 100.00% | 0.00% | 100.00% | 0.00% | 712 | 473 | 0.07% |
| 07/05 | 100.00% | 0.00% | 100.00% | 0.00% | 100.00% | 0.00% | 698 | 528 | 0.07% |
| 08/05 | 100.00% | 0.00% | 100.00% | 0.00% | 100.00% | 0.00% | 750 | 545 | 0.09% |
| 09/05 | 100.00% | 0.00% | 100.00% | 0.00% | 99.68% | 0.32% | 1894 | 682 | 1.34% |
| 10/05 | 100.00% | 0.00% | 100.00% | 0.00% | 100.00% | 0.00% | 705 | 535 | 0.08% |
| 11/05 | 100.00% | 0.00% | 100.00% | 0.00% | 100.00% | 0.00% | 658 | 507 | 0.00% |
| 12/05 | 100.00% | 0.00% | 100.00% | 0.00% | 100.00% | 0.00% | 579 | 559 | 0.06% |
| 13/05 | 100.00% | 0.00% | 100.00% | 0.00% | 100.00% | 0.00% | 517 | 483 | 0.00% |
| 14/05 | 100.00% | 0.00% | 100.00% | 0.00% | 100.00% | 0.00% | 507 | 592 | 0.10% |
| 15/05 | 100.00% | 0.00% | 100.00% | 0.00% | 100.00% | 0.00% | 458 | 472 | 0.06% |
| 16/05 | 100.00% | 0.00% | 100.00% | 0.00% | 100.00% | 0.00% | 472 | 511 | 0.06% |
| 17/05 | 100.00% | 0.00% | 100.00% | 0.00% | 100.00% | 0.00% | 491 | 553 | 0.06% |
| 18/05 | 100.00% | 0.00% | 100.00% | 0.00% | 100.00% | 0.00% | 473 | 485 | 0.06% |
| 19/05 | 100.00% | 0.00% | 100.00% | 0.00% | 100.00% | 0.00% | 466 | 541 | 0.08% |
| 20/05 | 100.00% | 0.00% | 100.00% | 0.00% | 100.00% | 0.00% | 465 | 500 | 0.08% |
| 21/05 | 100.00% | 0.00% | 100.00% | 0.00% | 100.00% | 0.00% | 456 | 476 | 0.09% |
| 22/05 | 100.00% | 0.00% | 100.00% | 0.00% | 100.00% | 0.00% | 439 | 477 | 0.07% |
| 23/05 | 100.00% | 0.00% | 100.00% | 0.00% | 100.00% | 0.00% | 434 | 533 | 0.07% |
| 24/05 | 100.00% | 0.00% | 100.00% | 0.00% | 100.00% | 0.00% | 446 | 471 | 0.08% |
| 25/05 | 100.00% | 0.00% | 100.00% | 0.00% | 100.00% | 0.00% | 517 | 518 | 0.09% |
| 26/05 | 100.00% | 0.00% | 100.00% | 0.00% | 100.00% | 0.00% | 723 | 508 | 0.07% |
| 27/05 | 100.00% | 0.00% | 100.00% | 0.00% | 100.00% | 0.00% | 711 | 489 | 0.10% |
| 28/05 | 100.00% | 0.00% | 100.00% | 0.00% | 100.00% | 0.00% | 779 | 559 | 0.10% |
| 29/05 | 100.00% | 0.00% | 100.00% | 0.00% | 100.00% | 0.00% | 804 | 465 | 0.10% |
| 30/05 | 100.00% | 0.00% | 100.00% | 0.00% | 100.00% | 0.00% | 948 | 640 | 0.82% |
| 31/05 | 100.00% | 0.00% | 100.00% | 0.00% | 100.00% | 0.00% | 786 | 506 | 0.09% |
| 01/06 | 99.37% | 0.63% | 100.00% | 0.00% | 100.00% | 0.00% | 802 | 499 | 0.00% |
| 02/06 | 99.37% | 0.63% | 100.00% | 0.00% | 100.00% | 0.00% | 807 | 556 | 0.00% |
| 03/06 | 99.37% | 0.63% | 100.00% | 0.00% | 100.00% | 0.00% | 800 | 482 | 0.00% |
| 04/06 | 99.37% | 0.63% | 100.00% | 0.00% | 100.00% | 0.00% | 789 | 557 | 0.00% |
| 05/06 | 99.37% | 0.63% | 100.00% | 0.00% | 100.00% | 0.00% | 792 | 486 | 0.00% |
| 06/06 | 99.37% | 0.63% | 100.00% | 0.00% | 100.00% | 0.00% | 749 | 515 | 0.00% |
| 07/06 | 99.37% | 0.63% | 100.00% | 0.00% | 100.00% | 0.00% | 789 | 520 | 0.00% |
| 08/06 | 99.37% | 0.63% | 100.00% | 0.00% | 100.00% | 0.00% | 752 | 484 | 0.00% |
| 09/06 | 99.37% | 0.63% | 100.00% | 0.00% | 100.00% | 0.00% | 733 | 544 | 0.00% |
| 10/06 | 99.37% | 0.63% | 100.00% | 0.00% | 100.00% | 0.00% | 743 | 480 | 0.00% |
| 11/06 | 99.37% | 0.63% | 100.00% | 0.00% | 100.00% | 0.00% | 769 | 524 | 0.00% |
| 12/06 | 99.37% | 0.63% | 100.00% | 0.00% | 100.00% | 0.00% | 798 | 565 | 0.00% |
| 13/06 | 99.37% | 0.63% | 100.00% | 0.00% | 100.00% | 0.00% | 816 | 477 | 0.00% |
| 14/06 | 99.37% | 0.63% | 100.00% | 0.00% | 100.00% | 0.00% | 865 | 534 | 0.00% |
| 15/06 | 99.37% | 0.63% | 100.00% | 0.00% | 100.00% | 0.00% | 715 | 468 | 0.11% |
| 16/06 | 99.37% | 0.63% | 100.00% | 0.00% | 100.00% | 0.00% | 745 | 508 | 0.10% |
| 17/06 | 99.37% | 0.63% | 100.00% | 0.00% | 100.00% | 0.00% | 786 | 585 | 0.10% |
| 18/06 | 99.37% | 0.63% | 100.00% | 0.00% | 99.91% | 0.09% | 790 | 537 | 0.51% |
| 19/06 | 99.37% | 0.63% | 100.00% | 0.00% | 100.00% | 0.00% | 795 | 517 | 0.11% |
| 20/06 | 99.37% | 0.63% | 100.00% | 0.00% | 100.00% | 0.00% | 842 | 554 | 0.12% |
| 21/06 | 99.37% | 0.63% | 100.00% | 0.00% | 100.00% | 0.00% | 758 | 482 | 0.12% |
| 22/06 | 99.37% | 0.63% | 100.00% | 0.00% | 100.00% | 0.00% | 743 | 534 | 0.11% |
| 23/06 | 99.37% | 0.63% | 100.00% | 0.00% | 100.00% | 0.00% | 745 | 504 | 0.12% |
| 24/06 | 99.37% | 0.63% | 100.00% | 0.00% | 100.00% | 0.00% | 739 | 501 | 0.11% |
| 25/06 | 99.37% | 0.63% | 100.00% | 0.00% | 100.00% | 0.00% | 722 | 556 | 0.10% |
| 26/06 | 99.37% | 0.63% | 100.00% | 0.00% | 100.00% | 0.00% | 728 | 484 | 0.11% |
| 27/06 | 99.37% | 0.63% | 100.00% | 0.00% | 100.00% | 0.00% | 748 | 520 | 0.10% |
| 28/06 | 99.37% | 0.63% | 100.00% | 0.00% | 100.00% | 0.00% | 741 | 528 | 0.11% |
| 29/06 | 99.37% | 0.63% | 100.00% | 0.00% | 100.00% | 0.00% | 721 | 504 | 0.11% |
| 30/06 | 99.37% | 0.63% | 100.00% | 0.00% | 100.00% | 0.00% | 720 | 561 | 0.13% |
The requirement to publish the Independent survey quality metrics for personal accounts can be found here, and for business current accounts here.