Open Banking statistics

 

The Financial Conduct Authority (FCA) requires us to publish the following information about our Open Banking interface. The table below shows daily availability of the Open Banking interface, response time for the APIs, and monthly availability of 365 online and Business On Line.

The Open Banking uptime / downtime includes planned downtime for changes and maintenance. 365 online / Mobile Banking App and Business On Line uptime / downtime does not include planned downtime.

Uptime and Downtime percentages for 365 online, Mobile Banking App and Business On Line show monthly availability only; it is repeated for each day for comparison.

 

 

365 Online / Mobile Banking
Business On Line
Open Banking Interface
Day Uptime % Downtime % Uptime % Downtime % Uptime % Downtime % PISP response (ms) AISP response (ms) CBPII response (ms) Error response rate
01/10 100.00% 0.00% 100.00% 0.00% 60.41% 39.59% 588 511 896 0.38%
02/10 100.00% 0.00% 100.00% 0.00% 100.00% 0.00% 507 511 0 0.24%
03/10 100.00% 0.00% 100.00% 0.00% 100.00% 0.00% 497 517 277 0.26%
04/10 100.00% 0.00% 100.00% 0.00% 100.00% 0.00% 497 530 0 0.27%
05/10 100.00% 0.00% 100.00% 0.00% 100.00% 0.00% 495 529 0 0.26%
06/10 100.00% 0.00% 100.00% 0.00% 100.00% 0.00% 491 523 0 0.26%
07/10 100.00% 0.00% 100.00% 0.00% 100.00% 0.00% 499 684 0 0.36%
08/10 100.00% 0.00% 100.00% 0.00% 100.00% 0.00% 478 526 0 0.24%
09/10 100.00% 0.00% 100.00% 0.00% 83.33% 16.67% 510 534 0 0.24%
10/10 100.00% 0.00% 100.00% 0.00% 100.00% 0.00% 493 509 0 0.11%
11/10 100.00% 0.00% 100.00% 0.00% 100.00% 0.00% 479 531 0 0.07%
12/10 100.00% 0.00% 100.00% 0.00% 100.00% 0.00% 478 528 0 0.07%
13/10 100.00% 0.00% 100.00% 0.00% 100.00% 0.00% 479 522 0 0.07%
14/10 100.00% 0.00% 100.00% 0.00% 100.00% 0.00% 523 529 0 0.07%
15/10 100.00% 0.00% 100.00% 0.00% 79.16% 20.84% 641 551 1483 0.05%
16/10 100.00% 0.00% 100.00% 0.00% 100.00% 0.00% 570 583 0 0.04%
17/10 100.00% 0.00% 100.00% 0.00% 99.37% 0.63% 2661 1595 0 2.41%
18/10 100.00% 0.00% 100.00% 0.00% 99.46% 0.54% 2606 1387 0 2.73%
19/10 100.00% 0.00% 100.00% 0.00% 100.00% 0.00% 532 553 320 0.06%
20/10 100.00% 0.00% 100.00% 0.00% 100.00% 0.00% 498 503 1102 0.06%
21/10 100.00% 0.00% 100.00% 0.00% 100.00% 0.00% 482 375 504 0.07%
22/10 100.00% 0.00% 100.00% 0.00% 45.83% 54.17% 604 406 1114 0.17%
23/10 100.00% 0.00% 100.00% 0.00% 83.33% 16.67% 498 395 0 0.28%
24/10 100.00% 0.00% 100.00% 0.00% 100.00% 0.00% 492 371 272 0.07%
25/10 100.00% 0.00% 100.00% 0.00% 100.00% 0.00% 489 375 0 0.05%
26/10 100.00% 0.00% 100.00% 0.00% 100.00% 0.00% 472 373 229 0.07%
27/10 100.00% 0.00% 100.00% 0.00% 100.00% 0.00% 483 374 0 0.09%
28/10 100.00% 0.00% 100.00% 0.00% 100.00% 0.00% 475 374 0 0.06%
29/10 100.00% 0.00% 100.00% 0.00% 100.00% 0.00% 480 386 0 0.14%
30/10 100.00% 0.00% 100.00% 0.00% 83.33% 16.67% 570 424 0 0.62%
31/10 100.00% 0.00% 100.00% 0.00% 100.00% 0.00% 463 381 0 0.10%
01/11 99.96% 0.04% 100.00% 0.00% 97.91% 2.09% 487 386 0 0.13%
02/11 99.96% 0.04% 100.00% 0.00% 100.00% 0.00% 471 390 0 0.06%
03/11 99.96% 0.04% 100.00% 0.00% 100.00% 0.00% 463 387 0 0.05%
04/11 99.96% 0.04% 100.00% 0.00% 100.00% 0.00% 474 387 0 0.06%
05/11 99.96% 0.04% 100.00% 0.00% 95.83% 4.17% 458 380 0 0.04%
06/11 99.96% 0.04% 100.00% 0.00% 100.00% 0.00% 453 370 1047 0.03%
07/11 99.96% 0.04% 100.00% 0.00% 100.00% 0.00% 462 377 0 0.04%
08/11 99.96% 0.04% 100.00% 0.00% 100.00% 0.00% 465 378 384 0.05%
09/11 99.96% 0.04% 100.00% 0.00% 100.00% 0.00% 443 377 0 0.06%
10/11 99.96% 0.04% 100.00% 0.00% 100.00% 0.00% 441 379 0 0.05%
11/11 99.96% 0.04% 100.00% 0.00% 100.00% 0.00% 457 382 262 0.08%
12/11 99.96% 0.04% 100.00% 0.00% 100.00% 0.00% 511 387 0 0.06%
13/11 99.96% 0.04% 100.00% 0.00% 83.31% 16.69% 508 401 0 0.09%
14/11 99.96% 0.04% 100.00% 0.00% 100.00% 0.00% 472 381 0 0.04%
15/11 99.96% 0.04% 100.00% 0.00% 100.00% 0.00% 462 386 0 0.08%
16/11 99.96% 0.04% 100.00% 0.00% 100.00% 0.00% 449 386 0 0.06%
17/11 99.96% 0.04% 100.00% 0.00% 100.00% 0.00% 448 385 0 0.04%
18/11 99.96% 0.04% 100.00% 0.00% 100.00% 0.00% 515 388 0 0.08%
19/11 99.96% 0.04% 100.00% 0.00% 100.00% 0.00% 537 394 0 0.07%
20/11 99.96% 0.04% 100.00% 0.00% 100.00% 0.00% 591 442 0 0.63%
21/11 99.96% 0.04% 100.00% 0.00% 83.33% 16.67% 559 406 0 0.13%
22/11 99.96% 0.04% 100.00% 0.00% 100.00% 0.00% 504 393 0 0.06%
23/11 99.96% 0.04% 100.00% 0.00% 100.00% 0.00% 517 390 0 0.08%
24/11 99.96% 0.04% 100.00% 0.00% 100.00% 0.00% 507 391 0 0.09%
25/11 99.96% 0.04% 100.00% 0.00% 100.00% 0.00% 505 395 0 0.10%
26/11 99.96% 0.04% 100.00% 0.00% 100.00% 0.00% 501 385 0 0.05%
27/11 99.96% 0.04% 100.00% 0.00% 100.00% 0.00% 504 380 0 0.04%
28/11 99.96% 0.04% 100.00% 0.00% 100.00% 0.00% 533 385 0 0.07%
29/11 99.96% 0.04% 100.00% 0.00% 83.33% 16.67% 574 394 1428 0.09%
30/11 99.96% 0.04% 100.00% 0.00% 100.00% 0.00% 536 393 0 0.06%
01/12 99.86% 0.14% 100.00% 0.00% 100.00% 0.00% 546 400 0 0.10%
02/12 99.86% 0.14% 100.00% 0.00% 100.00% 0.00% 540 399 0 0.11%
03/12 99.86% 0.14% 100.00% 0.00% 100.00% 0.00% 543 392 0 0.04%
04/12 99.86% 0.14% 100.00% 0.00% 83.33% 16.67% 530 387 0 0.02%
05/12 99.86% 0.14% 100.00% 0.00% 100.00% 0.00% 564 395 0 0.05%
06/12 99.86% 0.14% 100.00% 0.00% 100.00% 0.00% 557 397 0 0.09%
07/12 99.86% 0.14% 100.00% 0.00% 100.00% 0.00% 536 393 0 0.06%
08/12 99.86% 0.14% 100.00% 0.00% 100.00% 0.00% 522 384 0 0.05%
09/12 99.86% 0.14% 100.00% 0.00% 100.00% 0.00% 539 379 0 0.07%
10/12 99.86% 0.14% 100.00% 0.00% 100.00% 0.00% 553 376 0 0.04%
11/12 99.86% 0.14% 100.00% 0.00% 100.00% 0.00% 538 371 0 0.02%
12/12 99.86% 0.14% 100.00% 0.00% 100.00% 0.00% 563 378 0 0.05%
13/12 99.86% 0.14% 100.00% 0.00% 100.00% 0.00% 552 383 0 0.07%
14/12 99.86% 0.14% 100.00% 0.00% 100.00% 0.00% 537 382 0 0.05%
15/12 99.86% 0.14% 100.00% 0.00% 100.00% 0.00% 560 386 0 0.08%
16/12 99.86% 0.14% 100.00% 0.00% 99.97% 0.03% 538 388 0 0.13%
17/12 99.86% 0.14% 100.00% 0.00% 100.00% 0.00% 535 385 0 0.07%
18/12 99.86% 0.14% 100.00% 0.00% 100.00% 0.00% 536 377 0 0.02%
19/12 99.86% 0.14% 100.00% 0.00% 100.00% 0.00% 544 381 0 0.05%
20/12 99.86% 0.14% 100.00% 0.00% 98.26% 1.74% 595 398 0 3.24%
21/12 99.86% 0.14% 100.00% 0.00% 100.00% 0.00% 552 396 0 0.11%
22/12 99.86% 0.14% 100.00% 0.00% 100.00% 0.00% 546 393 0 0.08%
23/12 99.86% 0.14% 100.00% 0.00% 100.00% 0.00% 549 405 0 0.07%
24/12 99.86% 0.14% 100.00% 0.00% 100.00% 0.00% 557 383 0 0.03%
25/12 99.86% 0.14% 100.00% 0.00% 100.00% 0.00% 543 380 0 0.01%
26/12 99.86% 0.14% 100.00% 0.00% 100.00% 0.00% 571 375 0 0.01%
27/12 99.86% 0.14% 100.00% 0.00% 100.00% 0.00% 567 375 0 0.01%
28/12 99.86% 0.14% 100.00% 0.00% 100.00% 0.00% 583 375 0 0.03%
29/12 99.86% 0.14% 100.00% 0.00% 100.00% 0.00% 565 386 0 0.06%
30/12 99.86% 0.14% 100.00% 0.00% 100.00% 0.00% 556 387 0 0.08%
31/12 99.86% 0.14% 100.00% 0.00% 100.00% 0.00% 569 380 0 0.03%

 

The requirement to publish the Independent survey quality metrics for personal accounts can be found here, and for business current accounts here.