Open Banking statistics
The Financial Conduct Authority (FCA) requires us to publish the following information about our Open Banking interface. The table below shows daily availability of the Open Banking interface, response time for the APIs, and monthly availability of 365 online and Business On Line.
Uptime and Downtime percentages for 365 online, Mobile Banking App and Business On Line show monthly availability only; it is repeated for each day for comparison.
| Day | Uptime % | Downtime % | Uptime % | Downtime % | Uptime % | Downtime % | Uptime % | Downtime % | PISP response (millisecs) | AISP response (millisecs) | Error response rate |
| 01/07 | 100.00% | 0.00% | 100.00% | 0.00% | 99.22% | 0.78% | 100.00% | 0.00% | 905 | 1131 | 0.12% |
| 02/07 | 100.00% | 0.00% | 100.00% | 0.00% | 99.22% | 0.78% | 100.00% | 0.00% | 1088 | 1171 | 0.11% |
| 03/07 | 100.00% | 0.00% | 100.00% | 0.00% | 99.22% | 0.78% | 100.00% | 0.00% | 808 | 1120 | 0.15% |
| 04/07 | 100.00% | 0.00% | 100.00% | 0.00% | 99.22% | 0.78% | 100.00% | 0.00% | 886 | 1072 | 0.10% |
| 05/07 | 100.00% | 0.00% | 100.00% | 0.00% | 99.22% | 0.78% | 100.00% | 0.00% | 865 | 1099 | 0.08% |
| 06/07 | 100.00% | 0.00% | 100.00% | 0.00% | 99.22% | 0.78% | 100.00% | 0.00% | 945 | 1140 | 0.19% |
| 07/07 | 100.00% | 0.00% | 100.00% | 0.00% | 99.22% | 0.78% | 100.00% | 0.00% | 991 | 1148 | 0.20% |
| 08/07 | 100.00% | 0.00% | 100.00% | 0.00% | 99.22% | 0.78% | 100.00% | 0.00% | 873 | 1165 | 0.26% |
| 09/07 | 100.00% | 0.00% | 100.00% | 0.00% | 99.22% | 0.78% | 100.00% | 0.00% | 825 | 1173 | 0.26% |
| 10/07 | 100.00% | 0.00% | 100.00% | 0.00% | 99.22% | 0.78% | 100.00% | 0.00% | 822 | 1174 | 0.24% |
| 11/07 | 100.00% | 0.00% | 100.00% | 0.00% | 99.22% | 0.78% | 100.00% | 0.00% | 876 | 1251 | 0.18% |
| 12/07 | 100.00% | 0.00% | 100.00% | 0.00% | 99.22% | 0.78% | 100.00% | 0.00% | 1003 | 1230 | 1.93% |
| 13/07 | 100.00% | 0.00% | 100.00% | 0.00% | 99.22% | 0.78% | 100.00% | 0.00% | 859 | 1166 | 0.12% |
| 14/07 | 100.00% | 0.00% | 100.00% | 0.00% | 99.22% | 0.78% | 100.00% | 0.00% | 808 | 1190 | 0.23% |
| 15/07 | 100.00% | 0.00% | 100.00% | 0.00% | 99.22% | 0.78% | 100.00% | 0.00% | 839 | 1182 | 0.28% |
| 16/07 | 100.00% | 0.00% | 100.00% | 0.00% | 99.22% | 0.78% | 100.00% | 0.00% | 841 | 1288 | 0.35% |
| 17/07 | 100.00% | 0.00% | 100.00% | 0.00% | 99.22% | 0.78% | 99.09% | 0.91% | 4402 | 2486 | 5.59% |
| 18/07 | 100.00% | 0.00% | 100.00% | 0.00% | 99.22% | 0.78% | 100.00% | 0.00% | 1303 | 1301 | 0.45% |
| 19/07 | 100.00% | 0.00% | 100.00% | 0.00% | 99.22% | 0.78% | 100.00% | 0.00% | 923 | 582 | 2.54% |
| 20/07 | 100.00% | 0.00% | 100.00% | 0.00% | 99.22% | 0.78% | 100.00% | 0.00% | 761 | 459 | 0.36% |
| 21/07 | 100.00% | 0.00% | 100.00% | 0.00% | 99.22% | 0.78% | 100.00% | 0.00% | 707 | 661 | 0.72% |
| 22/07 | 100.00% | 0.00% | 100.00% | 0.00% | 99.22% | 0.78% | 100.00% | 0.00% | 646 | 475 | 0.40% |
| 23/07 | 100.00% | 0.00% | 100.00% | 0.00% | 99.22% | 0.78% | 100.00% | 0.00% | 666 | 438 | 0.36% |
| 24/07 | 100.00% | 0.00% | 100.00% | 0.00% | 99.22% | 0.78% | 100.00% | 0.00% | 711 | 525 | 0.42% |
| 25/07 | 100.00% | 0.00% | 100.00% | 0.00% | 99.22% | 0.78% | 100.00% | 0.00% | 749 | 433 | 0.47% |
| 26/07 | 100.00% | 0.00% | 100.00% | 0.00% | 99.22% | 0.78% | 100.00% | 0.00% | 780 | 525 | 0.44% |
| 27/07 | 100.00% | 0.00% | 100.00% | 0.00% | 99.22% | 0.78% | 100.00% | 0.00% | 603 | 574 | 0.38% |
| 28/07 | 100.00% | 0.00% | 100.00% | 0.00% | 99.22% | 0.78% | 100.00% | 0.00% | 600 | 467 | 0.37% |
| 29/07 | 100.00% | 0.00% | 100.00% | 0.00% | 99.22% | 0.78% | 100.00% | 0.00% | 649 | 469 | 0.27% |
| 30/07 | 100.00% | 0.00% | 100.00% | 0.00% | 99.22% | 0.78% | 100.00% | 0.00% | 578 | 469 | 0.37% |
| 31/07 | 100.00% | 0.00% | 100.00% | 0.00% | 99.22% | 0.78% | 100.00% | 0.00% | 667 | 429 | 0.28% |
| 01/08 | 99.33% | 0.67% | 100.00% | 0.00% | 100.00% | 0.00% | 100.00% | 0.00% | 812 | 465 | 0.16% |
| 02/08 | 99.33% | 0.67% | 100.00% | 0.00% | 100.00% | 0.00% | 100.00% | 0.00% | 669 | 448 | 0.28% |
| 03/08 | 99.33% | 0.67% | 100.00% | 0.00% | 100.00% | 0.00% | 100.00% | 0.00% | 646 | 451 | 0.34% |
| 04/08 | 99.33% | 0.67% | 100.00% | 0.00% | 100.00% | 0.00% | 100.00% | 0.00% | 714 | 438 | 0.27% |
| 05/08 | 99.33% | 0.67% | 100.00% | 0.00% | 100.00% | 0.00% | 100.00% | 0.00% | 715 | 443 | 0.29% |
| 06/08 | 99.33% | 0.67% | 100.00% | 0.00% | 100.00% | 0.00% | 100.00% | 0.00% | 730 | 445 | 0.31% |
| 07/08 | 99.33% | 0.67% | 100.00% | 0.00% | 100.00% | 0.00% | 99.95% | 0.05% | 717 | 427 | 1.31% |
| 08/08 | 99.33% | 0.67% | 100.00% | 0.00% | 100.00% | 0.00% | 99.98% | 0.02% | 816 | 419 | 0.54% |
| 09/08 | 99.33% | 0.67% | 100.00% | 0.00% | 100.00% | 0.00% | 100.00% | 0.00% | 766 | 447 | 0.27% |
| 10/08 | 99.33% | 0.67% | 100.00% | 0.00% | 100.00% | 0.00% | 100.00% | 0.00% | 766 | 430 | 1.19% |
| 11/08 | 99.33% | 0.67% | 100.00% | 0.00% | 100.00% | 0.00% | 100.00% | 0.00% | 824 | 388 | 0.04% |
| 12/08 | 99.33% | 0.67% | 100.00% | 0.00% | 100.00% | 0.00% | 100.00% | 0.00% | 651 | 414 | 0.14% |
| 13/08 | 99.33% | 0.67% | 100.00% | 0.00% | 100.00% | 0.00% | 100.00% | 0.00% | 743 | 418 | 0.22% |
| 14/08 | 99.33% | 0.67% | 100.00% | 0.00% | 100.00% | 0.00% | 100.00% | 0.00% | 722 | 443 | 0.25% |
| 15/08 | 99.33% | 0.67% | 100.00% | 0.00% | 100.00% | 0.00% | 100.00% | 0.00% | 791 | 401 | 0.21% |
| 16/08 | 99.33% | 0.67% | 100.00% | 0.00% | 100.00% | 0.00% | 100.00% | 0.00% | 762 | 450 | 0.16% |
| 17/08 | 99.33% | 0.67% | 100.00% | 0.00% | 100.00% | 0.00% | 100.00% | 0.00% | 680 | 429 | 0.28% |
| 18/08 | 99.33% | 0.67% | 100.00% | 0.00% | 100.00% | 0.00% | 100.00% | 0.00% | 720 | 469 | 0.34% |
| 19/08 | 99.33% | 0.67% | 100.00% | 0.00% | 100.00% | 0.00% | 100.00% | 0.00% | 711 | 506 | 0.38% |
| 20/08 | 99.33% | 0.67% | 100.00% | 0.00% | 100.00% | 0.00% | 100.00% | 0.00% | 659 | 439 | 0.26% |
| 21/08 | 99.33% | 0.67% | 100.00% | 0.00% | 100.00% | 0.00% | 100.00% | 0.00% | 738 | 428 | 0.31% |
| 22/08 | 99.33% | 0.67% | 100.00% | 0.00% | 100.00% | 0.00% | 100.00% | 0.00% | 898 | 424 | 0.29% |
| 23/08 | 99.33% | 0.67% | 100.00% | 0.00% | 100.00% | 0.00% | 100.00% | 0.00% | 937 | 441 | 0.16% |
| 24/08 | 99.33% | 0.67% | 100.00% | 0.00% | 100.00% | 0.00% | 100.00% | 0.00% | 994 | 470 | 0.22% |
| 25/08 | 99.33% | 0.67% | 100.00% | 0.00% | 100.00% | 0.00% | 100.00% | 0.00% | 896 | 436 | 0.33% |
| 26/08 | 99.33% | 0.67% | 100.00% | 0.00% | 100.00% | 0.00% | 100.00% | 0.00% | 970 | 448 | 0.37% |
| 27/08 | 99.33% | 0.67% | 100.00% | 0.00% | 100.00% | 0.00% | 100.00% | 0.00% | 872 | 416 | 0.29% |
| 28/08 | 99.33% | 0.67% | 100.00% | 0.00% | 100.00% | 0.00% | 100.00% | 0.00% | 878 | 435 | 0.35% |
| 29/08 | 99.33% | 0.67% | 100.00% | 0.00% | 100.00% | 0.00% | 100.00% | 0.00% | 1378 | 467 | 0.94% |
| 30/08 | 99.33% | 0.67% | 100.00% | 0.00% | 100.00% | 0.00% | 100.00% | 0.00% | 3648 | 823 | 5.02% |
| 31/08 | 99.33% | 0.67% | 100.00% | 0.00% | 100.00% | 0.00% | 100.00% | 0.00% | 839 | 428 | 0.16% |
| 01/09 | 100.00% | 0.00% | 100.00% | 0.00% | 100.00% | 0.00% | 100.00% | 0.00% | 909 | 415 | 0.25% |
| 02/09 | 100.00% | 0.00% | 100.00% | 0.00% | 100.00% | 0.00% | 100.00% | 0.00% | 861 | 427 | 0.26% |
| 03/09 | 100.00% | 0.00% | 100.00% | 0.00% | 100.00% | 0.00% | 100.00% | 0.00% | 930 | 469 | 0.28% |
| 04/09 | 100.00% | 0.00% | 100.00% | 0.00% | 100.00% | 0.00% | 100.00% | 0.00% | 931 | 437 | 0.42% |
| 05/09 | 100.00% | 0.00% | 100.00% | 0.00% | 100.00% | 0.00% | 100.00% | 0.00% | 921 | 487 | 0.38% |
| 06/09 | 100.00% | 0.00% | 100.00% | 0.00% | 100.00% | 0.00% | 100.00% | 0.00% | 904 | 448 | 0.28% |
| 07/09 | 100.00% | 0.00% | 100.00% | 0.00% | 100.00% | 0.00% | 100.00% | 0.00% | 1026 | 399 | 0.00% |
| 08/09 | 100.00% | 0.00% | 100.00% | 0.00% | 100.00% | 0.00% | 100.00% | 0.00% | 937 | 453 | 0.12% |
| 09/09 | 100.00% | 0.00% | 100.00% | 0.00% | 100.00% | 0.00% | 100.00% | 0.00% | 811 | 418 | 0.35% |
| 10/09 | 100.00% | 0.00% | 100.00% | 0.00% | 100.00% | 0.00% | 100.00% | 0.00% | 854 | 418 | 0.30% |
| 11/09 | 100.00% | 0.00% | 100.00% | 0.00% | 100.00% | 0.00% | 100.00% | 0.00% | 832 | 444 | 0.24% |
| 12/09 | 100.00% | 0.00% | 100.00% | 0.00% | 100.00% | 0.00% | 100.00% | 0.00% | 848 | 492 | 0.20% |
| 13/09 | 100.00% | 0.00% | 100.00% | 0.00% | 100.00% | 0.00% | 100.00% | 0.00% | 863 | 389 | 0.19% |
| 14/09 | 100.00% | 0.00% | 100.00% | 0.00% | 100.00% | 0.00% | 100.00% | 0.00% | 741 | 430 | 0.21% |
| 15/09 | 100.00% | 0.00% | 100.00% | 0.00% | 100.00% | 0.00% | 100.00% | 0.00% | 808 | 426 | 0.26% |
| 16/09 | 100.00% | 0.00% | 100.00% | 0.00% | 100.00% | 0.00% | 100.00% | 0.00% | 812 | 394 | 0.18% |
| 17/09 | 100.00% | 0.00% | 100.00% | 0.00% | 100.00% | 0.00% | 100.00% | 0.00% | 822 | 404 | 0.23% |
| 18/09 | 100.00% | 0.00% | 100.00% | 0.00% | 100.00% | 0.00% | 100.00% | 0.00% | 840 | 428 | 0.26% |
| 19/09 | 100.00% | 0.00% | 100.00% | 0.00% | 100.00% | 0.00% | 100.00% | 0.00% | 948 | 420 | 0.20% |
| 20/09 | 100.00% | 0.00% | 100.00% | 0.00% | 100.00% | 0.00% | 99.78% | 0.22% | 1668 | 481 | 1.77% |
| 21/09 | 100.00% | 0.00% | 100.00% | 0.00% | 100.00% | 0.00% | 100.00% | 0.00% | 838 | 425 | 0.31% |
| 22/09 | 100.00% | 0.00% | 100.00% | 0.00% | 100.00% | 0.00% | 100.00% | 0.00% | 766 | 408 | 0.28% |
| 23/09 | 100.00% | 0.00% | 100.00% | 0.00% | 100.00% | 0.00% | 100.00% | 0.00% | 871 | 435 | 0.33% |
| 24/09 | 100.00% | 0.00% | 100.00% | 0.00% | 100.00% | 0.00% | 100.00% | 0.00% | 883 | 438 | 0.28% |
| 25/09 | 100.00% | 0.00% | 100.00% | 0.00% | 100.00% | 0.00% | 100.00% | 0.00% | 849 | 443 | 0.35% |
| 26/09 | 100.00% | 0.00% | 100.00% | 0.00% | 100.00% | 0.00% | 100.00% | 0.00% | 833 | 393 | 0.40% |
| 27/09 | 100.00% | 0.00% | 100.00% | 0.00% | 100.00% | 0.00% | 100.00% | 0.00% | 859 | 385 | 0.19% |
| 28/09 | 100.00% | 0.00% | 100.00% | 0.00% | 100.00% | 0.00% | 100.00% | 0.00% | 805 | 409 | 0.24% |
| 29/09 | 100.00% | 0.00% | 100.00% | 0.00% | 100.00% | 0.00% | 100.00% | 0.00% | 813 | 424 | 0.25% |
| 30/09 | 100.00% | 0.00% | 100.00% | 0.00% | 100.00% | 0.00% | 100.00% | 0.00% | 885 | 416 | 0.27% |
The requirement to publish the Independent survey quality metrics for personal accounts can be found here, and for business current accounts here.