Open Banking statistics
The Financial Conduct Authority (FCA) requires us to publish the following information about our Open Banking interface. The table below shows daily availability of the Open Banking interface, response time for the APIs, and monthly availability of 365 online and Business On Line.
Uptime and Downtime percentages for 365 online, Mobile Banking App and Business On Line show monthly availability only; it is repeated for each day for comparison.
| Day | Uptime % | Downtime % | Uptime % | Downtime % | Uptime % | Downtime % | Uptime % | Downtime % | PISP response (millisecs) | AISP response (millisecs) | Error response rate |
| 01/04 | 100.00% | 0.00% | 100.00% | 0.00% | 100.00% | 0.00% | 99.84% | 0.16% | 956 | 512 | 0.16% |
| 02/04 | 100.00% | 0.00% | 100.00% | 0.00% | 100.00% | 0.00% | 99.86% | 0.14% | 903 | 514 | 0.14% |
| 03/04 | 100.00% | 0.00% | 100.00% | 0.00% | 100.00% | 0.00% | 99.75% | 0.25% | 916 | 510 | 0.25% |
| 04/04 | 100.00% | 0.00% | 100.00% | 0.00% | 100.00% | 0.00% | 99.80% | 0.20% | 887 | 520 | 0.20% |
| 05/04 | 100.00% | 0.00% | 100.00% | 0.00% | 100.00% | 0.00% | 99.66% | 0.34% | 908 | 513 | 0.34% |
| 06/04 | 100.00% | 0.00% | 100.00% | 0.00% | 100.00% | 0.00% | 99.73% | 0.27% | 895 | 513 | 0.27% |
| 07/04 | 100.00% | 0.00% | 100.00% | 0.00% | 100.00% | 0.00% | 99.78% | 0.22% | 857 | 527 | 0.22% |
| 08/04 | 100.00% | 0.00% | 100.00% | 0.00% | 100.00% | 0.00% | 99.67% | 0.33% | 898 | 510 | 0.33% |
| 09/04 | 100.00% | 0.00% | 100.00% | 0.00% | 100.00% | 0.00% | 99.73% | 0.27% | 955 | 509 | 0.27% |
| 10/04 | 100.00% | 0.00% | 100.00% | 0.00% | 100.00% | 0.00% | 99.81% | 0.19% | 939 | 514 | 0.19% |
| 11/04 | 100.00% | 0.00% | 100.00% | 0.00% | 100.00% | 0.00% | 99.81% | 0.19% | 973 | 512 | 0.19% |
| 12/04 | 100.00% | 0.00% | 100.00% | 0.00% | 100.00% | 0.00% | 99.86% | 0.14% | 879 | 496 | 0.14% |
| 13/04 | 100.00% | 0.00% | 100.00% | 0.00% | 100.00% | 0.00% | 99.88% | 0.12% | 908 | 503 | 0.12% |
| 14/04 | 100.00% | 0.00% | 100.00% | 0.00% | 100.00% | 0.00% | 99.84% | 0.16% | 931 | 568 | 0.16% |
| 15/04 | 100.00% | 0.00% | 100.00% | 0.00% | 100.00% | 0.00% | 99.92% | 0.08% | 934 | 592 | 0.08% |
| 16/04 | 100.00% | 0.00% | 100.00% | 0.00% | 100.00% | 0.00% | 99.74% | 0.26% | 866 | 512 | 0.26% |
| 17/04 | 100.00% | 0.00% | 100.00% | 0.00% | 100.00% | 0.00% | 99.73% | 0.27% | 967 | 514 | 0.27% |
| 18/04 | 100.00% | 0.00% | 100.00% | 0.00% | 100.00% | 0.00% | 99.72% | 0.28% | 969 | 511 | 0.28% |
| 19/04 | 100.00% | 0.00% | 100.00% | 0.00% | 100.00% | 0.00% | 99.94% | 0.06% | 1014 | 496 | 0.06% |
| 20/04 | 100.00% | 0.00% | 100.00% | 0.00% | 100.00% | 0.00% | 99.85% | 0.15% | 985 | 515 | 0.15% |
| 21/04 | 100.00% | 0.00% | 100.00% | 0.00% | 100.00% | 0.00% | 99.89% | 0.11% | 985 | 526 | 0.11% |
| 22/04 | 100.00% | 0.00% | 100.00% | 0.00% | 100.00% | 0.00% | 99.81% | 0.19% | 889 | 522 | 0.19% |
| 23/04 | 100.00% | 0.00% | 100.00% | 0.00% | 100.00% | 0.00% | 99.74% | 0.26% | 721 | 524 | 0.26% |
| 24/04 | 100.00% | 0.00% | 100.00% | 0.00% | 100.00% | 0.00% | 99.75% | 0.25% | 851 | 535 | 0.25% |
| 25/04 | 100.00% | 0.00% | 100.00% | 0.00% | 100.00% | 0.00% | 99.86% | 0.14% | 1271 | 545 | 0.14% |
| 26/04 | 100.00% | 0.00% | 100.00% | 0.00% | 100.00% | 0.00% | 99.89% | 0.11% | 1140 | 530 | 0.11% |
| 27/04 | 100.00% | 0.00% | 100.00% | 0.00% | 100.00% | 0.00% | 99.65% | 0.35% | 1050 | 541 | 0.35% |
| 28/04 | 100.00% | 0.00% | 100.00% | 0.00% | 100.00% | 0.00% | 99.89% | 0.11% | 821 | 529 | 0.11% |
| 29/04 | 100.00% | 0.00% | 100.00% | 0.00% | 100.00% | 0.00% | 99.87% | 0.13% | 983 | 533 | 0.13% |
| 30/04 | 100.00% | 0.00% | 100.00% | 0.00% | 100.00% | 0.00% | 99.90% | 0.10% | 999 | 531 | 0.10% |
| 01/05 | 100.00% | 0.00% | 100.00% | 0.00% | 99.73% | 0.27% | 99.76% | 0.24% | 1027 | 530 | 0.24% |
| 02/05 | 100.00% | 0.00% | 100.00% | 0.00% | 99.73% | 0.27% | 99.82% | 0.18% | 1053 | 514 | 0.18% |
| 03/05 | 100.00% | 0.00% | 100.00% | 0.00% | 99.73% | 0.27% | 99.83% | 0.17% | 1214 | 522 | 0.17% |
| 04/05 | 100.00% | 0.00% | 100.00% | 0.00% | 99.73% | 0.27% | 99.85% | 0.15% | 1031 | 512 | 0.15% |
| 05/05 | 100.00% | 0.00% | 100.00% | 0.00% | 99.73% | 0.27% | 99.84% | 0.16% | 949 | 511 | 0.16% |
| 06/05 | 100.00% | 0.00% | 100.00% | 0.00% | 99.73% | 0.27% | 99.91% | 0.09% | 1003 | 521 | 0.09% |
| 07/05 | 100.00% | 0.00% | 100.00% | 0.00% | 99.73% | 0.27% | 99.90% | 0.10% | 994 | 519 | 0.10% |
| 08/05 | 100.00% | 0.00% | 100.00% | 0.00% | 99.73% | 0.27% | 99.79% | 0.21% | 991 | 521 | 0.21% |
| 09/05 | 100.00% | 0.00% | 100.00% | 0.00% | 99.73% | 0.27% | 99.78% | 0.22% | 1005 | 521 | 0.22% |
| 10/05 | 100.00% | 0.00% | 100.00% | 0.00% | 99.73% | 0.27% | 99.87% | 0.13% | 1180 | 607 | 0.13% |
| 11/05 | 100.00% | 0.00% | 100.00% | 0.00% | 99.73% | 0.27% | 99.86% | 0.14% | 961 | 516 | 0.14% |
| 12/05 | 100.00% | 0.00% | 100.00% | 0.00% | 99.73% | 0.27% | 99.86% | 0.14% | 889 | 515 | 0.14% |
| 13/05 | 100.00% | 0.00% | 100.00% | 0.00% | 99.73% | 0.27% | 99.78% | 0.22% | 925 | 519 | 0.22% |
| 14/05 | 100.00% | 0.00% | 100.00% | 0.00% | 99.73% | 0.27% | 99.89% | 0.11% | 998 | 517 | 0.11% |
| 15/05 | 100.00% | 0.00% | 100.00% | 0.00% | 99.73% | 0.27% | 99.76% | 0.24% | 1020 | 525 | 0.24% |
| 16/05 | 100.00% | 0.00% | 100.00% | 0.00% | 99.73% | 0.27% | 99.94% | 0.06% | 1135 | 1344 | 0.06% |
| 17/05 | 100.00% | 0.00% | 100.00% | 0.00% | 99.73% | 0.27% | 99.96% | 0.04% | 1023 | 1527 | 0.04% |
| 18/05 | 100.00% | 0.00% | 100.00% | 0.00% | 99.73% | 0.27% | 99.81% | 0.19% | 1040 | 1066 | 0.19% |
| 19/05 | 100.00% | 0.00% | 100.00% | 0.00% | 99.73% | 0.27% | 99.84% | 0.16% | 1114 | 520 | 0.16% |
| 20/05 | 100.00% | 0.00% | 100.00% | 0.00% | 99.73% | 0.27% | 99.86% | 0.14% | 1110 | 550 | 0.14% |
| 21/05 | 100.00% | 0.00% | 100.00% | 0.00% | 99.73% | 0.27% | 99.98% | 0.02% | 1131 | 518 | 0.02% |
| 22/05 | 100.00% | 0.00% | 100.00% | 0.00% | 99.73% | 0.27% | 99.87% | 0.13% | 924 | 529 | 0.13% |
| 23/05 | 100.00% | 0.00% | 100.00% | 0.00% | 99.73% | 0.27% | 99.90% | 0.10% | 1220 | 529 | 0.10% |
| 24/05 | 100.00% | 0.00% | 100.00% | 0.00% | 99.73% | 0.27% | 99.90% | 0.10% | 1155 | 502 | 0.10% |
| 25/05 | 100.00% | 0.00% | 100.00% | 0.00% | 99.73% | 0.27% | 99.96% | 0.04% | 1072 | 515 | 0.04% |
| 26/05 | 100.00% | 0.00% | 100.00% | 0.00% | 99.73% | 0.27% | 99.80% | 0.20% | 912 | 529 | 0.20% |
| 27/05 | 100.00% | 0.00% | 100.00% | 0.00% | 99.73% | 0.27% | 99.98% | 0.02% | 973 | 518 | 0.02% |
| 28/05 | 100.00% | 0.00% | 100.00% | 0.00% | 99.73% | 0.27% | 99.88% | 0.12% | 812 | 483 | 0.12% |
| 29/05 | 100.00% | 0.00% | 100.00% | 0.00% | 99.73% | 0.27% | 99.88% | 0.12% | 1149 | 519 | 0.12% |
| 30/05 | 100.00% | 0.00% | 100.00% | 0.00% | 99.73% | 0.27% | 99.95% | 0.05% | 1038 | 517 | 0.05% |
| 31/05 | 100.00% | 0.00% | 100.00% | 0.00% | 99.73% | 0.27% | 99.92% | 0.08% | 1064 | 499 | 0.08% |
| 01/06 | 100.00% | 0.00% | 100.00% | 0.00% | 99.72% | 0.28% | 100.00% | 0.00% | 1024 | 508 | 0.00% |
| 02/06 | 100.00% | 0.00% | 100.00% | 0.00% | 99.72% | 0.28% | 99.96% | 0.04% | 1010 | 514 | 0.04% |
| 03/06 | 100.00% | 0.00% | 100.00% | 0.00% | 99.72% | 0.28% | 99.87% | 0.13% | 989 | 764 | 0.13% |
| 04/06 | 100.00% | 0.00% | 100.00% | 0.00% | 99.72% | 0.28% | 100.00% | 0.00% | 964 | 963 | 0.00% |
| 05/06 | 100.00% | 0.00% | 100.00% | 0.00% | 99.72% | 0.28% | 99.99% | 0.01% | 923 | 975 | 0.01% |
| 06/06 | 100.00% | 0.00% | 100.00% | 0.00% | 99.72% | 0.28% | 100.00% | 0.00% | 990 | 1175 | 0.00% |
| 07/06 | 100.00% | 0.00% | 100.00% | 0.00% | 99.72% | 0.28% | 100.00% | 0.00% | 1090 | 1156 | 0.00% |
| 08/06 | 100.00% | 0.00% | 100.00% | 0.00% | 99.72% | 0.28% | 100.00% | 0.00% | 1162 | 1066 | 0.00% |
| 09/06 | 100.00% | 0.00% | 100.00% | 0.00% | 99.72% | 0.28% | 100.00% | 0.00% | 1077 | 1066 | 0.00% |
| 10/06 | 100.00% | 0.00% | 100.00% | 0.00% | 99.72% | 0.28% | 100.00% | 0.00% | 960 | 1084 | 0.00% |
| 11/06 | 100.00% | 0.00% | 100.00% | 0.00% | 99.72% | 0.28% | 100.00% | 0.00% | 983 | 1187 | 0.00% |
| 12/06 | 100.00% | 0.00% | 100.00% | 0.00% | 99.72% | 0.28% | 100.00% | 0.00% | 954 | 1215 | 0.00% |
| 13/06 | 100.00% | 0.00% | 100.00% | 0.00% | 99.72% | 0.28% | 100.00% | 0.00% | 970 | 1140 | 0.00% |
| 14/06 | 100.00% | 0.00% | 100.00% | 0.00% | 99.72% | 0.28% | 100.00% | 0.00% | 1115 | 1232 | 0.00% |
| 15/06 | 100.00% | 0.00% | 100.00% | 0.00% | 99.72% | 0.28% | 100.00% | 0.00% | 898 | 1111 | 0.00% |
| 16/06 | 100.00% | 0.00% | 100.00% | 0.00% | 99.72% | 0.28% | 100.00% | 0.00% | 591 | 1108 | 0.00% |
| 17/06 | 100.00% | 0.00% | 100.00% | 0.00% | 99.72% | 0.28% | 100.00% | 0.00% | 790 | 1232 | 0.00% |
| 18/06 | 100.00% | 0.00% | 100.00% | 0.00% | 99.72% | 0.28% | 100.00% | 0.00% | 2150 | 1149 | 0.00% |
| 19/06 | 100.00% | 0.00% | 100.00% | 0.00% | 99.72% | 0.28% | 100.00% | 0.00% | 783 | 1286 | 0.00% |
| 20/06 | 100.00% | 0.00% | 100.00% | 0.00% | 99.72% | 0.28% | 100.00% | 0.00% | 788 | 1326 | 0.00% |
| 21/06 | 100.00% | 0.00% | 100.00% | 0.00% | 99.72% | 0.28% | 100.00% | 0.00% | 746 | 1236 | 0.00% |
| 22/06 | 100.00% | 0.00% | 100.00% | 0.00% | 99.72% | 0.28% | 100.00% | 0.00% | 890 | 1401 | 0.00% |
| 23/06 | 100.00% | 0.00% | 100.00% | 0.00% | 99.72% | 0.28% | 100.00% | 0.00% | 793 | 1118 | 0.00% |
| 24/06 | 100.00% | 0.00% | 100.00% | 0.00% | 99.72% | 0.28% | 100.00% | 0.00% | 763 | 1081 | 0.00% |
| 25/06 | 100.00% | 0.00% | 100.00% | 0.00% | 99.72% | 0.28% | 100.00% | 0.00% | 715 | 1108 | 0.00% |
| 26/06 | 100.00% | 0.00% | 100.00% | 0.00% | 99.72% | 0.28% | 100.00% | 0.00% | 807 | 1113 | 0.00% |
| 27/06 | 100.00% | 0.00% | 100.00% | 0.00% | 99.72% | 0.28% | 100.00% | 0.00% | 1026 | 1213 | 0.00% |
| 28/06 | 100.00% | 0.00% | 100.00% | 0.00% | 99.72% | 0.28% | 100.00% | 0.00% | 977 | 1324 | 0.00% |
| 29/06 | 100.00% | 0.00% | 100.00% | 0.00% | 99.72% | 0.28% | 100.00% | 0.00% | 863 | 1035 | 0.00% |
| 30/06 | 100.00% | 0.00% | 100.00% | 0.00% | 99.72% | 0.28% | 100.00% | 0.00% | 999 | 1135 | 0.00% |
The requirement to publish the Independent survey quality metrics for personal accounts can be found here, and for business current accounts here.