Open Banking statistics
The Financial Conduct Authority (FCA) requires us to publish the following information about our Open Banking interface. The table below shows daily availability of the Open Banking interface, response time for the APIs, and monthly availability of 365 online and Business On Line.
Uptime and Downtime percentages for 365 online, Mobile Banking App and Business On Line show monthly availability only; it is repeated for each day for comparison.
| Day | Uptime % | Downtime % | Uptime % | Downtime % | Uptime % | Downtime % | PISP response (millisecs) | AISP response (millisecs) | Error response rate |
| 01/07 | 99.43% | 0.57% | 100.00% | 0.00% | 100.00% | 0.00% | 705 | 490 | 0.10% |
| 02/07 | 99.43% | 0.57% | 100.00% | 0.00% | 100.00% | 0.00% | 707 | 523 | 0.13% |
| 03/07 | 99.43% | 0.57% | 100.00% | 0.00% | 100.00% | 0.00% | 721 | 515 | 0.11% |
| 04/07 | 99.43% | 0.57% | 100.00% | 0.00% | 100.00% | 0.00% | 716 | 478 | 0.10% |
| 05/07 | 99.43% | 0.57% | 100.00% | 0.00% | 100.00% | 0.00% | 710 | 522 | 0.09% |
| 06/07 | 99.43% | 0.57% | 100.00% | 0.00% | 100.00% | 0.00% | 706 | 505 | 0.10% |
| 07/07 | 99.43% | 0.57% | 100.00% | 0.00% | 100.00% | 0.00% | 688 | 487 | 0.10% |
| 08/07 | 99.43% | 0.57% | 100.00% | 0.00% | 100.00% | 0.00% | 686 | 530 | 0.10% |
| 09/07 | 99.43% | 0.57% | 100.00% | 0.00% | 100.00% | 0.00% | 706 | 491 | 0.11% |
| 10/07 | 99.43% | 0.57% | 100.00% | 0.00% | 100.00% | 0.00% | 677 | 502 | 0.14% |
| 11/07 | 99.43% | 0.57% | 100.00% | 0.00% | 100.00% | 0.00% | 689 | 533 | 0.09% |
| 12/07 | 99.43% | 0.57% | 100.00% | 0.00% | 100.00% | 0.00% | 655 | 478 | 0.08% |
| 13/07 | 99.43% | 0.57% | 100.00% | 0.00% | 100.00% | 0.00% | 679 | 491 | 0.11% |
| 14/07 | 99.43% | 0.57% | 100.00% | 0.00% | 100.00% | 0.00% | 678 | 536 | 0.09% |
| 15/07 | 99.43% | 0.57% | 100.00% | 0.00% | 100.00% | 0.00% | 687 | 477 | 0.10% |
| 16/07 | 99.43% | 0.57% | 100.00% | 0.00% | 100.00% | 0.00% | 668 | 502 | 0.12% |
| 17/07 | 99.43% | 0.57% | 100.00% | 0.00% | 100.00% | 0.00% | 701 | 545 | 0.11% |
| 18/07 | 99.43% | 0.57% | 100.00% | 0.00% | 100.00% | 0.00% | 752 | 504 | 0.31% |
| 19/07 | 99.43% | 0.57% | 100.00% | 0.00% | 100.00% | 0.00% | 641 | 491 | 0.11% |
| 20/07 | 99.43% | 0.57% | 100.00% | 0.00% | 100.00% | 0.00% | 657 | 537 | 0.10% |
| 21/07 | 99.43% | 0.57% | 100.00% | 0.00% | 100.00% | 0.00% | 635 | 477 | 0.10% |
| 22/07 | 99.43% | 0.57% | 100.00% | 0.00% | 100.00% | 0.00% | 707 | 491 | 0.16% |
| 23/07 | 99.43% | 0.57% | 100.00% | 0.00% | 100.00% | 0.00% | 640 | 533 | 0.11% |
| 24/07 | 99.43% | 0.57% | 100.00% | 0.00% | 100.00% | 0.00% | 672 | 497 | 0.12% |
| 25/07 | 99.43% | 0.57% | 100.00% | 0.00% | 100.00% | 0.00% | 757 | 521 | 0.44% |
| 26/07 | 99.43% | 0.57% | 100.00% | 0.00% | 100.00% | 0.00% | 625 | 529 | 0.10% |
| 27/07 | 99.43% | 0.57% | 100.00% | 0.00% | 100.00% | 0.00% | 607 | 501 | 0.12% |
| 28/07 | 99.43% | 0.57% | 100.00% | 0.00% | 100.00% | 0.00% | 585 | 491 | 0.12% |
| 29/07 | 99.43% | 0.57% | 100.00% | 0.00% | 100.00% | 0.00% | 578 | 524 | 0.12% |
| 30/07 | 99.43% | 0.57% | 100.00% | 0.00% | 100.00% | 0.00% | 583 | 505 | 0.14% |
| 31/07 | 99.43% | 0.57% | 100.00% | 0.00% | 100.00% | 0.00% | 607 | 494 | 0.13% |
| 01/08 | 100.00% | 0.00% | 100.00% | 0.00% | 100.00% | 0.00% | 617 | 516 | 0.13% |
| 02/08 | 100.00% | 0.00% | 100.00% | 0.00% | 100.00% | 0.00% | 591 | 524 | 0.12% |
| 03/08 | 100.00% | 0.00% | 100.00% | 0.00% | 100.00% | 0.00% | 614 | 479 | 0.11% |
| 04/08 | 100.00% | 0.00% | 100.00% | 0.00% | 100.00% | 0.00% | 588 | 506 | 0.11% |
| 05/08 | 100.00% | 0.00% | 100.00% | 0.00% | 100.00% | 0.00% | 584 | 535 | 0.11% |
| 06/08 | 100.00% | 0.00% | 100.00% | 0.00% | 100.00% | 0.00% | 589 | 481 | 0.13% |
| 07/08 | 100.00% | 0.00% | 100.00% | 0.00% | 100.00% | 0.00% | 594 | 521 | 0.12% |
| 08/08 | 100.00% | 0.00% | 100.00% | 0.00% | 100.00% | 0.00% | 690 | 585 | 0.47% |
| 09/08 | 100.00% | 0.00% | 100.00% | 0.00% | 100.00% | 0.00% | 621 | 478 | 0.12% |
| 10/08 | 100.00% | 0.00% | 100.00% | 0.00% | 100.00% | 0.00% | 617 | 516 | 0.11% |
| 11/08 | 100.00% | 0.00% | 100.00% | 0.00% | 100.00% | 0.00% | 616 | 529 | 0.12% |
| 12/08 | 100.00% | 0.00% | 100.00% | 0.00% | 100.00% | 0.00% | 607 | 477 | 0.10% |
| 13/08 | 100.00% | 0.00% | 100.00% | 0.00% | 100.00% | 0.00% | 595 | 522 | 0.10% |
| 14/08 | 100.00% | 0.00% | 100.00% | 0.00% | 100.00% | 0.00% | 632 | 522 | 0.12% |
| 15/08 | 100.00% | 0.00% | 100.00% | 0.00% | 100.00% | 0.00% | 643 | 469 | 0.11% |
| 16/08 | 100.00% | 0.00% | 100.00% | 0.00% | 100.00% | 0.00% | 641 | 507 | 0.09% |
| 17/08 | 100.00% | 0.00% | 100.00% | 0.00% | 100.00% | 0.00% | 637 | 510 | 0.11% |
| 18/08 | 100.00% | 0.00% | 100.00% | 0.00% | 99.97% | 0.03% | 653 | 489 | 0.17% |
| 19/08 | 100.00% | 0.00% | 100.00% | 0.00% | 100.00% | 0.00% | 743 | 529 | 0.32% |
| 20/08 | 100.00% | 0.00% | 100.00% | 0.00% | 100.00% | 0.00% | 627 | 482 | 0.11% |
| 21/08 | 100.00% | 0.00% | 100.00% | 0.00% | 100.00% | 0.00% | 650 | 485 | 0.11% |
| 22/08 | 100.00% | 0.00% | 100.00% | 0.00% | 100.00% | 0.00% | 657 | 519 | 0.12% |
| 23/08 | 100.00% | 0.00% | 100.00% | 0.00% | 100.00% | 0.00% | 620 | 468 | 0.12% |
| 24/08 | 100.00% | 0.00% | 100.00% | 0.00% | 100.00% | 0.00% | 602 | 475 | 0.11% |
| 25/08 | 100.00% | 0.00% | 100.00% | 0.00% | 100.00% | 0.00% | 625 | 520 | 0.11% |
| 26/08 | 100.00% | 0.00% | 100.00% | 0.00% | 100.00% | 0.00% | 624 | 473 | 0.15% |
| 27/08 | 100.00% | 0.00% | 100.00% | 0.00% | 100.00% | 0.00% | 639 | 511 | 0.13% |
| 28/08 | 100.00% | 0.00% | 100.00% | 0.00% | 100.00% | 0.00% | 639 | 494 | 0.13% |
| 29/08 | 100.00% | 0.00% | 100.00% | 0.00% | 100.00% | 0.00% | 654 | 474 | 2.61% |
| 30/08 | 100.00% | 0.00% | 100.00% | 0.00% | 100.00% | 0.00% | 647 | 485 | 0.11% |
| 31/08 | 100.00% | 0.00% | 100.00% | 0.00% | 100.00% | 0.00% | 655 | 510 | 0.13% |
| 01/09 | 100.00% | 0.00% | 100.00% | 0.00% | 100.00% | 0.00% | 636 | 511 | 0.13% |
| 02/09 | 100.00% | 0.00% | 100.00% | 0.00% | 100.00% | 0.00% | 638 | 498 | 0.11% |
| 03/09 | 100.00% | 0.00% | 100.00% | 0.00% | 100.00% | 0.00% | 649 | 525 | 0.11% |
| 04/09 | 100.00% | 0.00% | 100.00% | 0.00% | 100.00% | 0.00% | 713 | 507 | 0.38% |
| 05/09 | 100.00% | 0.00% | 100.00% | 0.00% | 100.00% | 0.00% | 1291 | 493 | 3.52% |
| 06/09 | 100.00% | 0.00% | 100.00% | 0.00% | 100.00% | 0.00% | 606 | 361 | 0.01% |
| 07/09 | 100.00% | 0.00% | 100.00% | 0.00% | 100.00% | 0.00% | 589 | 384 | 0.00% |
| 08/09 | 100.00% | 0.00% | 100.00% | 0.00% | 100.00% | 0.00% | 586 | 395 | 0.01% |
| 09/09 | 100.00% | 0.00% | 100.00% | 0.00% | 100.00% | 0.00% | 575 | 400 | 0.01% |
| 10/09 | 100.00% | 0.00% | 100.00% | 0.00% | 100.00% | 0.00% | 584 | 407 | 0.02% |
| 11/09 | 100.00% | 0.00% | 100.00% | 0.00% | 99.92% | 0.08% | 607 | 443 | 0.21% |
| 12/09 | 100.00% | 0.00% | 100.00% | 0.00% | 100.00% | 0.00% | 683 | 474 | 0.30% |
| 13/09 | 100.00% | 0.00% | 100.00% | 0.00% | 100.00% | 0.00% | 598 | 438 | 0.06% |
| 14/09 | 100.00% | 0.00% | 100.00% | 0.00% | 100.00% | 0.00% | 597 | 409 | 0.13% |
| 15/09 | 100.00% | 0.00% | 100.00% | 0.00% | 100.00% | 0.00% | 593 | 444 | 0.13% |
| 16/09 | 100.00% | 0.00% | 100.00% | 0.00% | 100.00% | 0.00% | 602 | 455 | 0.13% |
| 17/09 | 100.00% | 0.00% | 100.00% | 0.00% | 100.00% | 0.00% | 794 | 454 | 0.24% |
| 18/09 | 100.00% | 0.00% | 100.00% | 0.00% | 99.97% | 0.03% | 757 | 478 | 0.29% |
| 19/09 | 100.00% | 0.00% | 100.00% | 0.00% | 100.00% | 0.00% | 683 | 501 | 0.48% |
| 20/09 | 100.00% | 0.00% | 100.00% | 0.00% | 100.00% | 0.00% | 601 | 438 | 0.14% |
| 21/09 | 100.00% | 0.00% | 100.00% | 0.00% | 100.00% | 0.00% | 605 | 455 | 0.14% |
| 22/09 | 100.00% | 0.00% | 100.00% | 0.00% | 100.00% | 0.00% | 610 | 459 | 0.14% |
| 23/09 | 100.00% | 0.00% | 100.00% | 0.00% | 100.00% | 0.00% | 598 | 478 | 0.15% |
| 24/09 | 100.00% | 0.00% | 100.00% | 0.00% | 100.00% | 0.00% | 610 | 461 | 0.16% |
| 25/09 | 100.00% | 0.00% | 100.00% | 0.00% | 100.00% | 0.00% | 662 | 456 | 0.12% |
| 26/09 | 100.00% | 0.00% | 100.00% | 0.00% | 100.00% | 0.00% | 645 | 453 | 0.13% |
| 27/09 | 100.00% | 0.00% | 100.00% | 0.00% | 100.00% | 0.00% | 609 | 450 | 0.12% |
| 28/09 | 100.00% | 0.00% | 100.00% | 0.00% | 100.00% | 0.00% | 599 | 465 | 0.14% |
| 29/09 | 100.00% | 0.00% | 100.00% | 0.00% | 100.00% | 0.00% | 601 | 466 | 0.15% |
| 30/09 | 100.00% | 0.00% | 100.00% | 0.00% | 100.00% | 0.00% | 607 | 470 | 0.15% |
The requirement to publish the Independent survey quality metrics for personal accounts can be found here, and for business current accounts here.