Open Banking statistics
The Financial Conduct Authority (FCA) requires us to publish the following information about our Open Banking interface. The table below shows daily availability of the Open Banking interface, response time for the APIs, and monthly availability of 365 online and Business On Line.
Uptime and Downtime percentages for 365 online, Mobile Banking App and Business On Line show monthly availability only; it is repeated for each day for comparison.
| Day | Uptime % | Downtime % | Uptime % | Downtime % | Uptime % | Downtime % | Uptime % | Downtime % | PISP response (millisecs) | AISP response (millisecs) | Error response rate |
| 01/01 | 100.00% | 0.00% | 100.00% | 0.00% | 100.00% | 0.00% | 100.00% | 0.00% | 1124 | 462 | 0.00% |
| 02/01 | 100.00% | 0.00% | 100.00% | 0.00% | 100.00% | 0.00% | 100.00% | 0.00% | 1178 | 455 | 0.00% |
| 03/01 | 100.00% | 0.00% | 100.00% | 0.00% | 100.00% | 0.00% | 100.00% | 0.00% | 1073 | 458 | 0.00% |
| 04/01 | 100.00% | 0.00% | 100.00% | 0.00% | 100.00% | 0.00% | 100.00% | 0.00% | 1064 | 473 | 0.00% |
| 05/01 | 100.00% | 0.00% | 100.00% | 0.00% | 100.00% | 0.00% | 100.00% | 0.00% | 1015 | 442 | 0.00% |
| 06/01 | 100.00% | 0.00% | 100.00% | 0.00% | 100.00% | 0.00% | 100.00% | 0.00% | 1017 | 459 | 0.00% |
| 07/01 | 100.00% | 0.00% | 100.00% | 0.00% | 100.00% | 0.00% | 100.00% | 0.00% | 1019 | 466 | 0.07% |
| 08/01 | 100.00% | 0.00% | 100.00% | 0.00% | 100.00% | 0.00% | 100.00% | 0.00% | 1068 | 473 | 0.00% |
| 09/01 | 100.00% | 0.00% | 100.00% | 0.00% | 100.00% | 0.00% | 100.00% | 0.00% | 755 | 477 | 0.08% |
| 10/01 | 100.00% | 0.00% | 100.00% | 0.00% | 100.00% | 0.00% | 100.00% | 0.00% | 889 | 462 | 0.11% |
| 11/01 | 100.00% | 0.00% | 100.00% | 0.00% | 100.00% | 0.00% | 100.00% | 0.00% | 1059 | 512 | 0.24% |
| 12/01 | 100.00% | 0.00% | 100.00% | 0.00% | 100.00% | 0.00% | 100.00% | 0.00% | 1270 | 457 | 0.00% |
| 13/01 | 100.00% | 0.00% | 100.00% | 0.00% | 100.00% | 0.00% | 100.00% | 0.00% | 1083 | 464 | 0.00% |
| 14/01 | 100.00% | 0.00% | 100.00% | 0.00% | 100.00% | 0.00% | 100.00% | 0.00% | 1036 | 453 | 0.05% |
| 15/01 | 100.00% | 0.00% | 100.00% | 0.00% | 100.00% | 0.00% | 100.00% | 0.00% | 1002 | 474 | 0.16% |
| 16/01 | 100.00% | 0.00% | 100.00% | 0.00% | 100.00% | 0.00% | 100.00% | 0.00% | 862 | 503 | 0.20% |
| 17/01 | 100.00% | 0.00% | 100.00% | 0.00% | 100.00% | 0.00% | 100.00% | 0.00% | 1049 | 477 | 0.06% |
| 18/01 | 100.00% | 0.00% | 100.00% | 0.00% | 100.00% | 0.00% | 100.00% | 0.00% | 998 | 470 | 0.16% |
| 19/01 | 100.00% | 0.00% | 100.00% | 0.00% | 100.00% | 0.00% | 100.00% | 0.00% | 996 | 546 | 0.61% |
| 20/01 | 100.00% | 0.00% | 100.00% | 0.00% | 100.00% | 0.00% | 100.00% | 0.00% | 992 | 478 | 0.08% |
| 21/01 | 100.00% | 0.00% | 100.00% | 0.00% | 100.00% | 0.00% | 100.00% | 0.00% | 1009 | 483 | 0.15% |
| 22/01 | 100.00% | 0.00% | 100.00% | 0.00% | 100.00% | 0.00% | 100.00% | 0.00% | 1220 | 475 | 0.00% |
| 23/01 | 100.00% | 0.00% | 100.00% | 0.00% | 100.00% | 0.00% | 100.00% | 0.00% | 1030 | 475 | 0.03% |
| 24/01 | 100.00% | 0.00% | 100.00% | 0.00% | 100.00% | 0.00% | 100.00% | 0.00% | 961 | 455 | 0.00% |
| 25/01 | 100.00% | 0.00% | 100.00% | 0.00% | 100.00% | 0.00% | 100.00% | 0.00% | 1123 | 490 | 0.00% |
| 26/01 | 100.00% | 0.00% | 100.00% | 0.00% | 100.00% | 0.00% | 100.00% | 0.00% | 1368 | 485 | 0.00% |
| 27/01 | 100.00% | 0.00% | 100.00% | 0.00% | 100.00% | 0.00% | 100.00% | 0.00% | 1027 | 418 | 0.00% |
| 28/01 | 100.00% | 0.00% | 100.00% | 0.00% | 100.00% | 0.00% | 100.00% | 0.00% | 1141 | 609 | 88.87% |
| 29/01 | 100.00% | 0.00% | 100.00% | 0.00% | 100.00% | 0.00% | 100.00% | 0.00% | 1390 | 481 | 71.18% |
| 30/01 | 100.00% | 0.00% | 100.00% | 0.00% | 100.00% | 0.00% | 100.00% | 0.00% | 1323 | 466 | 0.00% |
| 31/01 | 100.00% | 0.00% | 100.00% | 0.00% | 100.00% | 0.00% | 100.00% | 0.00% | 1352 | 446 | 0.02% |
| 01/02 | 100.00% | 0.00% | 100.00% | 0.00% | 99.43% | 0.57% | 100.00% | 0.00% | 1267 | 416 | 0.00% |
| 02/02 | 100.00% | 0.00% | 100.00% | 0.00% | 99.43% | 0.57% | 100.00% | 0.00% | 1345 | 413 | 0.02% |
| 03/02 | 100.00% | 0.00% | 100.00% | 0.00% | 99.43% | 0.57% | 100.00% | 0.00% | 1002 | 425 | 0.00% |
| 04/02 | 100.00% | 0.00% | 100.00% | 0.00% | 99.43% | 0.57% | 100.00% | 0.00% | 1146 | 418 | 0.07% |
| 05/02 | 100.00% | 0.00% | 100.00% | 0.00% | 99.43% | 0.57% | 100.00% | 0.00% | 1229 | 413 | 0.02% |
| 06/02 | 100.00% | 0.00% | 100.00% | 0.00% | 99.43% | 0.57% | 100.00% | 0.00% | 1381 | 423 | 0.02% |
| 07/02 | 100.00% | 0.00% | 100.00% | 0.00% | 99.43% | 0.57% | 100.00% | 0.00% | 1298 | 441 | 0.00% |
| 08/02 | 100.00% | 0.00% | 100.00% | 0.00% | 99.43% | 0.57% | 100.00% | 0.00% | 1149 | 433 | 0.00% |
| 09/02 | 100.00% | 0.00% | 100.00% | 0.00% | 99.43% | 0.57% | 100.00% | 0.00% | 1396 | 425 | 0.00% |
| 10/02 | 100.00% | 0.00% | 100.00% | 0.00% | 99.43% | 0.57% | 100.00% | 0.00% | 1174 | 421 | 0.09% |
| 11/02 | 100.00% | 0.00% | 100.00% | 0.00% | 99.43% | 0.57% | 100.00% | 0.00% | 1354 | 420 | 0.08% |
| 12/02 | 100.00% | 0.00% | 100.00% | 0.00% | 99.43% | 0.57% | 100.00% | 0.00% | 1042 | 440 | 0.03% |
| 13/02 | 100.00% | 0.00% | 100.00% | 0.00% | 99.43% | 0.57% | 99.84% | 0.16% | 1029 | 609 | 0.41% |
| 14/02 | 100.00% | 0.00% | 100.00% | 0.00% | 99.43% | 0.57% | 99.83% | 0.17% | 1265 | 448 | 0.15% |
| 15/02 | 100.00% | 0.00% | 100.00% | 0.00% | 99.43% | 0.57% | 99.85% | 0.15% | 1096 | 450 | 0.17% |
| 16/02 | 100.00% | 0.00% | 100.00% | 0.00% | 99.43% | 0.57% | 99.80% | 0.20% | 1026 | 443 | 0.15% |
| 17/02 | 100.00% | 0.00% | 100.00% | 0.00% | 99.43% | 0.57% | 99.79% | 0.21% | 1051 | 467 | 0.16% |
| 18/02 | 100.00% | 0.00% | 100.00% | 0.00% | 99.43% | 0.57% | 99.94% | 0.06% | 1150 | 488 | 0.14% |
| 19/02 | 100.00% | 0.00% | 100.00% | 0.00% | 99.43% | 0.57% | 100.00% | 0.00% | 999 | 451 | 0.14% |
| 20/02 | 100.00% | 0.00% | 100.00% | 0.00% | 99.43% | 0.57% | 99.86% | 0.14% | 1043 | 472 | 0.14% |
| 21/02 | 100.00% | 0.00% | 100.00% | 0.00% | 99.43% | 0.57% | 100.00% | 0.00% | 968 | 485 | 0.13% |
| 22/02 | 100.00% | 0.00% | 100.00% | 0.00% | 99.43% | 0.57% | 99.95% | 0.05% | 1354 | 487 | 0.15% |
| 23/02 | 100.00% | 0.00% | 100.00% | 0.00% | 99.43% | 0.57% | 99.78% | 0.22% | 1147 | 477 | 0.17% |
| 24/02 | 100.00% | 0.00% | 100.00% | 0.00% | 99.43% | 0.57% | 99.90% | 0.10% | 1029 | 459 | 0.14% |
| 25/02 | 100.00% | 0.00% | 100.00% | 0.00% | 99.43% | 0.57% | 99.95% | 0.05% | 936 | 465 | 0.14% |
| 26/02 | 100.00% | 0.00% | 100.00% | 0.00% | 99.43% | 0.57% | 99.89% | 0.11% | 982 | 477 | 0.14% |
| 27/02 | 100.00% | 0.00% | 100.00% | 0.00% | 99.43% | 0.57% | 99.93% | 0.07% | 970 | 483 | 0.12% |
| 28/02 | 100.00% | 0.00% | 100.00% | 0.00% | 99.43% | 0.57% | 96.41% | 3.59% | 883 | 499 | 6.89% |
| 29/02 | 100.00% | 0.00% | 100.00% | 0.00% | 99.43% | 0.57% | 99.95% | 0.05% | 1077 | 461 | 0.24% |
| 01/03 | 100.00% | 0.00% | 100.00% | 0.00% | 99.91% | 0.09% | 99.83% | 0.17% | 1037 | 457 | 0.13% |
| 02/03 | 100.00% | 0.00% | 100.00% | 0.00% | 99.91% | 0.09% | 99.91% | 0.09% | 1031 | 457 | 0.16% |
| 03/03 | 100.00% | 0.00% | 100.00% | 0.00% | 99.91% | 0.09% | 99.91% | 0.09% | 1031 | 466 | 0.15% |
| 04/03 | 100.00% | 0.00% | 100.00% | 0.00% | 99.91% | 0.09% | 99.87% | 0.13% | 960 | 452 | 11.21% |
| 05/03 | 100.00% | 0.00% | 100.00% | 0.00% | 99.91% | 0.09% | 99.92% | 0.08% | 991 | 437 | 14.11% |
| 06/03 | 100.00% | 0.00% | 100.00% | 0.00% | 99.91% | 0.09% | 99.95% | 0.05% | 976 | 459 | 0.15% |
| 07/03 | 100.00% | 0.00% | 100.00% | 0.00% | 99.91% | 0.09% | 100.00% | 0.00% | 1023 | 630 | 0.13% |
| 08/03 | 100.00% | 0.00% | 100.00% | 0.00% | 99.91% | 0.09% | 99.96% | 0.04% | 1014 | 530 | 0.09% |
| 09/03 | 100.00% | 0.00% | 100.00% | 0.00% | 99.91% | 0.09% | 99.98% | 0.02% | 1031 | 517 | 0.14% |
| 10/03 | 100.00% | 0.00% | 100.00% | 0.00% | 99.91% | 0.09% | 99.97% | 0.03% | 958 | 539 | 0.14% |
| 11/03 | 100.00% | 0.00% | 100.00% | 0.00% | 99.91% | 0.09% | 99.96% | 0.04% | 878 | 549 | 0.09% |
| 12/03 | 100.00% | 0.00% | 100.00% | 0.00% | 99.91% | 0.09% | 99.98% | 0.02% | 1918 | 581 | 1.14% |
| 13/03 | 100.00% | 0.00% | 100.00% | 0.00% | 99.91% | 0.09% | 99.69% | 0.31% | 2398 | 601 | 2.07% |
| 14/03 | 100.00% | 0.00% | 100.00% | 0.00% | 99.91% | 0.09% | 99.80% | 0.20% | 893 | 531 | 0.16% |
| 15/03 | 100.00% | 0.00% | 100.00% | 0.00% | 99.91% | 0.09% | 99.81% | 0.19% | 908 | 532 | 0.17% |
| 16/03 | 100.00% | 0.00% | 100.00% | 0.00% | 99.91% | 0.09% | 99.91% | 0.09% | 981 | 531 | 0.74% |
| 17/03 | 100.00% | 0.00% | 100.00% | 0.00% | 99.91% | 0.09% | 99.83% | 0.17% | 945 | 535 | 1.00% |
| 18/03 | 100.00% | 0.00% | 100.00% | 0.00% | 99.91% | 0.09% | 99.94% | 0.06% | 952 | 489 | 0.17% |
| 19/03 | 100.00% | 0.00% | 100.00% | 0.00% | 99.91% | 0.09% | 99.82% | 0.18% | 962 | 517 | 0.18% |
| 20/03 | 100.00% | 0.00% | 100.00% | 0.00% | 99.91% | 0.09% | 99.97% | 0.03% | 935 | 538 | 0.17% |
| 21/03 | 100.00% | 0.00% | 100.00% | 0.00% | 99.91% | 0.09% | 99.80% | 0.20% | 927 | 525 | 0.24% |
| 22/03 | 100.00% | 0.00% | 100.00% | 0.00% | 99.91% | 0.09% | 99.93% | 0.07% | 956 | 533 | 0.24% |
| 23/03 | 100.00% | 0.00% | 100.00% | 0.00% | 99.91% | 0.09% | 99.80% | 0.20% | 918 | 537 | 0.30% |
| 24/03 | 100.00% | 0.00% | 100.00% | 0.00% | 99.91% | 0.09% | 99.83% | 0.17% | 924 | 539 | 0.25% |
| 25/03 | 100.00% | 0.00% | 100.00% | 0.00% | 99.91% | 0.09% | 99.84% | 0.16% | 909 | 529 | 0.22% |
| 26/03 | 100.00% | 0.00% | 100.00% | 0.00% | 99.91% | 0.09% | 99.90% | 0.10% | 977 | 522 | 0.22% |
| 27/03 | 100.00% | 0.00% | 100.00% | 0.00% | 99.91% | 0.09% | 99.85% | 0.15% | 1013 | 536 | 0.25% |
| 28/03 | 100.00% | 0.00% | 100.00% | 0.00% | 99.91% | 0.09% | 99.79% | 0.21% | 906 | 528 | 0.22% |
| 29/03 | 100.00% | 0.00% | 100.00% | 0.00% | 99.91% | 0.09% | 99.80% | 0.20% | 1083 | 579 | 0.48% |
| 30/03 | 100.00% | 0.00% | 100.00% | 0.00% | 99.91% | 0.09% | 99.81% | 0.19% | 914 | 522 | 0.22% |
| 31/03 | 100.00% | 0.00% | 100.00% | 0.00% | 99.91% | 0.09% | 99.81% | 0.19% | 921 | 471 | 0.35% |
The requirement to publish the Independent survey quality metrics for personal accounts can be found here, and for business current accounts here.