365 online and 365 mobile

Bank anytime, anywhere – online or via app.

With our mobile app and online banking, you have secure, 24/7 access to your accounts. Check your balance, transfer funds, pay bills, and more—right from your phone, computer or tablet.

Features and benefits

Whether you’re at home, at work, or on the move, 365 mobile and 365 online give you full control 24 hours a day, 7 days a week.

Check your balance and transactions instantly

Stay on top of your finances by viewing your account balance and transaction history.

Transfer funds and pay bills

Move money between your accounts and make domestic, SEPA and international payments quickly and securely.

Download eStatements

View and download your statement whenever you need them.

Enhanced security features

Biometric authentication and real-time alerts help keep your accounts safe.

Budgeting and spending insights

Accessible through 365 mobile, Money Insights 365 (Mi 365) is a tool designed to help you take control of your money now and into the future.

Easily manage your account online

Update your address, add accounts, request certificates, and more.

See our full list of features

Register for 365 phone and digital banking

1

Verify your identity

Call us on 03456 006 552. We’ll ask a few questions to confirm your identity. Once verified, you’ll receive your User ID and set your 365 PIN.

Keep these details safe – you’ll need them the first time you use the app or log in to 365 Online from a computer or tablet.

2

Download the app



Need help?

Call us on 03456 006 552. We’re here to help: Monday to Friday: 9am – 5pm | Saturday & Bank Holidays: 9am – 2pm

Calls may be recorded for training and compliance. Call charges may vary depending on your provider.

Feature list







365 Online365 Mobile
Check balances and recent transactions
Export and search up to 12 months of transactions
Assign nicknames to accounts
View/share NSC and Account Number
Locate User ID
Strong customer authentication
Biometric login
Manage statements
Cancel recurring card payment
Dispute a transaction
Money Insights

365 Online365 Mobile
View e-statements
View credit card transactions and statements (13 months)
View and pay commercial credit card bill

365 Online365 Mobile
Pay bills / transfer funds (BOI and third-party)
Make SEPA and International Payments
Transfer money between own accounts
Add new payees
Set payment limits
Confirmation of payee (COP)

365 Online365 Mobile
Set up, view, amend and delete standing orders
Cancel direct debits

365 Online365 Mobile
Update your postal address, contact number and email address
Add account via Services tab

365 Online365 Mobile
View card PIN
Freeze card
Replace damaged card
Add card to Apple / Google wallet
Card spend alerts

365 Online365 Mobile
Search for branches and ATMs
Contact Bank of Ireland
FAQs

Useful links

Protect yourself online
Useful contact numbers
Confirmation of payee
Money insights
E-statements
Fees and charges
Open Banking

365 mobile FAQs






Security and Login


  • Forgot your 365 online user ID?

    A new self-serve SMS service has been created to enable our customers to request and receive their 365 online User ID by SMS short-code.

    Free text User to 50365 to get your 365 online User ID.

    To use this service you will need the following:

    • A personal current account1;
    • Be digitally active;
    • Have your mobile phone registered to receive security codes;
    • Your mobile number linked to one User ID.

    1This service is not currently available on Business Current Accounts.

  • Setting up biometrics on your phone?

    Log in to the app and go to the profile section. Depending on the type of device you are using, you should see a section called one of the following:

    • Biometric login or Fingerprint or Face Recognition (for Android)
    • Touch ID or Face ID (for iPhone)

    Tap on this section, then tap again to enable biometric login.
    Important: If there is more than one 365 profile registered on your mobile phone, you cannot use biometric login. The feature is disabled as a security precaution, to protect customers’ profiles and accounts.

  • Using biometrics to log in

    Biometrics (face or fingerprint recognition) can only be used for logging in to the app on your mobile phone. It cannot be used for tablet, desktop or laptop log in.

    You cannot use biometrics for other functions such as payments. For these you will still need to use your PIN and swipe.
    Important: Anyone whose biometrics have been added to your mobile phone can potentially log in to your profile. We recommend deleting any biometrics that are not your own.

  • Setting up more than one online user profile on a single mobile/device

    More than one 365 online profile can be accessed on an individual mobile phone/device. When opening the app, a user can log in by tapping on the specific user ID for the profile they want access to. They will then need to complete logging in using 3 digits of the 6-digit PIN for that profile.
    The app will always use the first user ID that was added to the device as your primary profile. To change this, you will need to reinstall the app.
    Important: If there is more than one 365 profile registered on your mobile phone, you cannot use biometric login. The feature is disabled as a security precaution, to protect customers’ profiles and accounts.

  • What do I do if I lose my mobile phone?

    Firstly, you should always ensure that you lock your phone when it is not in use. As long as you have not shared your login details with anyone, nobody will be able to log into your account via your mobile phone. As an extra security measure you are automatically logged out of 365 mobile after 5 minutes of inactivity. If you want to suspend your 365 mobile please contact us.

  • How secure is 365 mobile?

    Bank of Ireland uses 128-bit encryption to code all information while it is being exchanged. Even so, you should always follow these practical security basics:

    • Lock your phone or keypad
    • Don’t share your login details with anyone
    • Never respond to texts that you haven’t requested
    • Mobile Banking applications will only ever be made available via the Apple iTunes App Store and Google Play
    • Always log out when you are finished using the service

    Important: Anyone whose biometrics (face or fingerprint recognition) have been added to your mobile phone can potentially log in to your profile. We recommend deleting any biometrics that are not your own.


Setup and Access


  • How do I get started with 365 mobile?

    If you are already a 365 online customer all you need to do is download our App from the App Store (iPhone) or Google Play store (Android). You will then be able to log in with your 365 online login information. If you are not registered for 365 online, click here to get set up

  • Do I need to register for 365 mobile?

    No, 365 mobile is available to Bank of Ireland UK customers who have registered for Bank of Ireland 365 online. You can access 365 mobile using your existing 365 online login details. If you are not registered for 365 online you can do so here

  • Using biometrics to log in

    Bank of Ireland continually reviews the minimum software required to use 365 online. This keeps you, your data and your online banking more secure.
    Customers using older, unsupported operating systems and internet browsers are no longer able to log in to 365 online using this old software.
    You can continue to access your account online using the Bank of Ireland app on a wide range of Android (smartphone/tablet) or iOS (iPhone/iPad) devices. Details on supported and unsupported software can be found here.

  • Does the app use the internet?

    Yes, a 3G or WiFi connection is required.


Account management


  • Personal and business accounts on the same app

    You can use the same app to log in to your personal and business profiles, but you will need to set up each profile separately on your device.
    If you are using the same mobile number for both your personal and business profiles, make sure that number is registered for each separate profile. You can check this, and change it if you need to, in the profile section of the app.

    Using biometrics to log in

    You cannot use biometrics (face or fingerprint recognition) to log in to the app if you have a personal and a business profile registered on the same device. Biometrics will be disabled as a security precaution. You will need to log in using the PIN linked to each separate profile.

  • What accounts can I access via 365 mobile?

    You can access the following Bank of Ireland UK accounts once they have been registered on 365 Online:

    • current accounts,
    • demand deposit accounts; and
    • regular savings accounts.

  • What type of phones is 365 mobile and 365 phone available on?

    Bank of Ireland continually reviews the minimum software required to use 365 online. This keeps you, your data and your online banking more secure.

    Customers using older, unsupported operating systems and internet browsers are no longer able to log in to 365 online using this old software.

    You can continue to access your account online using the Bank of Ireland app on a wide range of Android (smartphone/tablet) or iOS (iPhone/iPad) devices. Details on supported and unsupported software can be found here.


Payments and transfers


  • How do I make a payment to an account number that contains all zeros?

    Some account numbers (for example, Lloyds, Halifax and MBNA account numbers) only contain zeros. If you want to make a payment to an account number like this, you can only pay by:

    • direct debit
    • using the provider’s mobile app, if available
    • over the phone directly with the provider, or
    • sending the payment by cheque.

  • When will my money transfer be processed?

    Payments that are requested before the daily cut-off time will be processed that working day. Payments that are requested after the daily cut-off time Monday to Friday, or at any time on a Saturday, Sunday or Bank Holiday will be processed on the next working day.
    Cut-off time for Republic of Ireland is 3.30pm (GMT) and the cut-off time for United Kingdom is 4:30pm (GMT).
    Sending money within the UK will be quicker. When you send money within the UK before 4.30pm (GMT) on B365 the funds will be received by the recipient / payee before close of business on the same working day.


Account information


  • Is my balance up to date?

    Your account balance is identical to the balance available through 365 online. This reflects the position at close of business on the previous working day, subject to any transactions that have not yet been applied to your account. This balance may be updated during the day as transactions (including recently lodged cheques being cleared) are presented but will not be confirmed until the next close of business. This balance does not include any overdraft facility available to you.


Fees and charges


  • Is there any charge for 365 mobile?

    You can download the apps without any additional charge from Bank of Ireland, however standard current account transaction fees and service charges may apply. Please see our Fees and Charges section for details. Please contact your network provider for details of any charges specific to your network.


365 Terms and conditions

NI/GB 365 Digital and phone banking terms and conditions
  • Historic documents
    365 Phone and Digital Banking Terms and Conditions - Northern Ireland and Great Britain (upcoming, current and historical)
    20th August 2024 - 25th August 2025

    We have updated the Terms and Conditions to ensure we comply with the latest regulation, Payment Accounts Directive.

    12th March 2023 - 20th August 2024

    We have updated the Terms and Conditions to ensure we comply with the latest regulation, Payment Accounts Directive.

    16th November 2019 - 11th March 2023

    We have updated the Terms and Conditions to ensure we comply with the latest regulation, Payment Accounts Directive.

    31st October 2018 - 15th November 2019

    We have updated the Terms and Conditions to ensure we comply with the latest regulation, Payment Accounts Directive.

    13th January 2018 - 31st October 2018

    We have updated the Terms and Conditions to make them clearer and to ensure we comply with all the latest regulations. The key changes are as follows;

    • A series of changes to reflect the introduction of ‘Open Banking’ regulation in January 2018;
    • To clarify how and when you may be liable for loss in the event there are unauthorised transactions on your account; and
    • To note that a wider range of business customers will soon be able to avail of 365 online and clarify the implications of a business nominating a person to use the Services.
    18th July 2016 - 13th January 2018

    To facilitate the inclusion of a specification of eligible Sole Trader customers clause 5.0 Accounts has been updated. A definition clarification of Customer / Customers has also been included in Clause 1.0.

    17th November 2015 - 17th July 2016

    To facilitate updates to the eStatements functionality clause 4.0 eStatements has been updated.

    2nd March 2015 - 16th November 2015

    To facilitate the introduction of the new International Transfer service on 365 online our terms and conditions have been updated. Please see clause 7 International Transfers for more details. Please note that this functionality is not available on the Mobile Banking app of the Tablet banking app.

    18th August 2014 - 1st March 2015

    To facilitate the introduction of a number of developments for Bank of Ireland customers, Bank of Ireland is updating its 365 Phone, Online and Mobile Banking Terms & Conditions which will come into effect on 20th August 2014.

    Bank of Ireland Tablet Banking App

    A new Tablet Banking App will enable Bank of Ireland 365 online registered customers to access online banking services while on the go using a tablet device. Full details relating to Bank of Ireland Tablet Banking are set out in Clause 26 of the updated Terms and Conditions.

    eStatements

    eStatements will be made available for additional account types (credit card, loan & term accounts) and other account documentation, such as the pre-notification of interest & fees, will be available electronically.

    Additional Changes to Terms and Conditions

    In addition to the changes set out above and a number of other non-material updates,the following changes will be made to your Terms and Conditions:

    ‘Definitions of Terms’ (Clause 1) updated to include ‘Bank of Ireland Tablet Banking’, ‘Digital Banking’ and ‘Security Credentials’
    Additional information called out in ‘Security/Authentication’ (Clauses 2 &3), ‘Acting on Instructions’ (Clause 7) and ‘Termination’ (Clause 19)
    Merging of ‘Pay To Mobile’ with ‘Bank of Ireland Mobile Banking’ (Clause 23)

    3rd June 2013 - 17th August 2014

    The inclusion of Clause 6 entitled ‘Pay to Mobile’ to cover the addition of the new Pay to Mobile service on the Bank of Ireland Mobile Banking App which allows registered customers to send and receive payments using a mobile phone number. The clause includes the following:

    You agree that when we process your Pay to Mobile payment, we rely on the payee’s mobile number only. It is your responsibility to ensure that the mobile number is correct.
    You authorise us to disclose your mobile number to any payee for the purpose of administering any Pay to Mobile payment.
    You consent to the Bank of Ireland Mobile App accessing data in the address book of your mobile device, if you select a contact number from your address book.

    23rd September 2012 - 2nd June 2013

    The inclusion of a section entitled “eStatements” to cover the addition of the new eStatements service on 365 online.

    6th March 2012 - 22nd September 2012

    The addition of a section entitled “Bank of Ireland Mobile Banking” to cover the new Bank of Ireland Mobile Banking App.
    Reference to the Mobile Banking App included across the document including clauses relating to ‘Definitions’ ‘Account Balance’ and ‘Charges’.
    Changes resulting from the implementation of Payments Services Directive, including updates to the clause ‘Domestic Funds Transfer/Bill Payment Service’.
    Cosmetic changes to terminology e.g. ‘One Time Activation Code’ replaced with the word ‘Security Code’
    Update to wording of clause under the section ‘Alterations’

    [/document-set]