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Online and Mobile Banking

The internet has made banking much more accessible and convenient. With online or mobile banking being used every day, there are precautions you need to take to ensure that you enjoy the safest banking experience possible.


  • Never reveal your online banking login information to anyone. In particular your full online banking PIN.
    • Ensure you are not being overlooked. When entering passwords or PINs into online accounts in a public place, shield your screen and ensure no one is overlooking you or trying to distract you.
  • Monitor your accounts on a regular basis. Check for suspicious transactions. If you do find anything suspicious, Report it.
  • Monitor your list of online payees on a regular basis. Treat any unexpected requests to change or update your payee details with caution and verify that the request has come from a legitimate source.
  • Always logout completely from your online banking session. Select the log out button rather than just closing the website or app.
  • Use secure websites (https). When entering login details or personal information, be sure the web page you are viewing offers encryption of your data by checking:
    • The web address (URL) has changed from ‘http’ to ‘https’.
    • That a closed padlock icon is present.
    • Your browser address window may be green.


Lost or stolen card?

As soon as you believe your card has been lost or stolen, please contact us as soon as possible via our Freephone numbers listed below. We’ll cancel your card as soon as you tell us it’s missing and get a new card issued to your address (the one we have on file for you) in 5 to 7 working days.

Fraud, suspicious activity or unauthorised transactions?

To report online fraud, suspicious activity, unauthorised transactions on your account or ATM fraud, please contact us as soon as possible via our Freephone numbers listed below.

Shared your online login details?

If you have shared your banking details in response to a suspicious email, text or call, please notify us as soon as possible via the Freephone numbers listed below.

Report a suspicious email or text

To report suspicious Bank of Ireland UK related emails or texts (both personal and business customers), send the suspicious email or text to 365security@boi.com

Emergency Contact Numbers

You can contact us 24 hours a day, 7 days a week on:

Calling from UK

Freephone: 0800 121 7790 (personal customers)

Freephone: 0800 032 1288 (Business On Line and Global Market Customers)

Calling from ROI

Freephone: 1800 946 764 (personal and business)

Calling from Overseas

Not Freephone: 00353 567 757 007

Please note: If we need to contact you about a potential fraud on your account, we will do this via a secure channel including, but not limited to, SMS or email.