Fraudulent emails

Email is an excellent communication tool and also a useful way to stay informed about new products and services. However, email is sometimes used to deliver unwanted material. Always be cautious when sending or receiving emails, particularly if you are sending any personal details or arranging financial transactions.

  • Check for misspellings or unfamiliar sender addresses.
  • Unexpected emails which claim to come from a financial institution.
  • Urgent requests and threats.
  • Claims that your account has been compromised.
  • Requests to “Open an Attachment” or “Click a Link”.

  • Be suspicious of unsolicited emails. Listen to your instincts. If something doesn’t feel right then stop and question it.
  • Never reveal your banking details or other personal information if requested via email.
  • Check links in emails are legitimate by ‘hovering’ your mouse over the link to view the web address (URL) without clicking. If it is different to what you were expecting, do not click.
  • Consider having different email addresses for different purposes; one for your bank to use, another for family and friends and perhaps a different address for online newsletters.

Lost or stolen card?

As soon as you believe your card has been lost or stolen, please contact us as soon as possible via our Freephone numbers listed below. We’ll cancel your card as soon as you tell us it’s missing and get a new card issued to your address (the one we have on file for you) in 5 to 7 working days.

Fraud, suspicious activity or unauthorised transactions?

To report online fraud, suspicious activity, unauthorised transactions on your account or ATM fraud, please contact us as soon as possible via our Freephone numbers listed below.

Shared your online login details?

If you have shared your banking details in response to a suspicious email, text or call, please notify us as soon as possible via the Freephone numbers listed below.

Report a suspicious email or text

To report suspicious Bank of Ireland UK related emails or texts (both personal and business customers), send the suspicious email or text to

Emergency Contact Numbers

You can contact us 24 hours a day, 7 days a week on:

Calling from UK

Freephone: 0800 121 7790 (personal customers)

Freephone: 0800 032 1288 (Business On Line and Global Market Customers)

Calling from ROI

Freephone: 1800 946 764 (personal and business)

Calling from Overseas

Not Freephone: 00353 567 757 007

Please note: If we need to contact you about a potential fraud on your account, we will do this via a secure channel including, but not limited to, SMS or email.