Card and ATM safety
As with all financial transactions, please use discretion when using your card or an automated teller machine (ATM).
- Where possible, avoid letting your card out of sight when using it to pay for goods and services.
- When making a contactless payment, ensure you check that the amount you are paying is correct before tapping your card on the payment device.
- Always cover your card PIN when entering it on the keypad.
- Do not choose a card PIN that might be easily guessed e.g. your date of birth, numbers in descending or ascending order, e.g 5432 or 1234, or four of the same numbers 1111.
- Don’t reveal any of your banking details such as your card number, PIN or full password if requested by email or over the phone.
- When shopping online, verify that you have accessed a legitimate website before entering card details.
- Be aware of your physical surroundings, ensure no one is trying to distract you or look over your shoulder.
- Check that there are no obvious signs that the ATM has been tampered with or damaged.
- Check that other people in the queue are at a reasonable distance behind you.
- Shield the keypad with your hand to prevent hidden cameras or people from capturing your PIN.
- Never reveal your PIN to anyone.
- Use ATM machines which are in clear view and well lit, if suspicious, walk away.
- If your card is retained by an ATM report it immediately.
- Keep the Bank of Ireland lost or stolen card phone number in your mobile phone contacts.
As soon as you believe your card has been lost or stolen, please contact us as soon as possible via our Freephone numbers listed below. We’ll cancel your card as soon as you tell us it’s missing and get a new card issued to your address (the one we have on file for you) in 5 to 7 working days.
Fraud, suspicious activity or unauthorised transactions?
To report online fraud, suspicious activity, unauthorised transactions on your account or ATM fraud, please contact us as soon as possible via our Freephone numbers listed below.
Shared your online login details?
If you have shared your banking details in response to a suspicious email, text or call, please notify us as soon as possible via the Freephone numbers listed below.
Report a suspicious email or text
To report suspicious Bank of Ireland UK related emails or texts (both personal and business customers), send the suspicious email or text to email@example.com
Emergency Contact Numbers
You can contact us 24 hours a day, 7 days a week on:
Calling from UK
Freephone: 0800 121 7790 (personal customers)
Freephone: 0800 032 1288 (Business On Line and Global Market Customers)
Calling from ROI
Freephone: 1800 946 764 (personal and business)
Calling from Overseas
Not Freephone: 00353 567 757 007
Please note: If we need to contact you about a potential fraud on your account, we will do this via a secure channel including, but not limited to, SMS or email.