PPI enquiries and complaints
PPI enquiries
If you made a PPI enquiry on or before 29 August 2019 and we find a PPI policy, we’ll automatically open a complaint on your behalf and acknowledge this in writing to confirm we’ve received it. Please wait to receive this letter before contacting us for an update.
PPI complaints
If you made a PPI complaint on or before 29 August 2019, we’ll acknowledge this in writing to let you know we’ve received it. If you haven’t heard from us within 15 days of making your complaint, please contact us.
We’ll aim to write to you again within 8 weeks of receiving your complaint to let you know the outcome, or when you can expect to hear the outcome, but it may take a bit longer.
We’ve received an unprecedented level of enquiries and complaints leading up to the 29 August deadline so your final response may be delayed. We’re committed to resolving your complaint as soon as we can and we’ll keep you informed of progress.
How to contact us:
- By email
You can email us by clicking the button below. Please note that this address is not encrypted so we do not recommend that you send any personal documentation to this email address.
Email us
- By post
You can write to us at the following address:
Bank of Ireland
PPI Complaints Team
PO Box 3191
Bristol
BS1 9HY
- By telephone
| Product Brand |
Telephone Number |
Opening Hours |
| Post Office Money ® Credit Card or Personal Loan |
0345 607 6500 |
8am-8pm Monday-Friday
9am-5pm Saturday
Closed Sunday and Bank Holidays
|
| Bank of Ireland Credit Card |
0345 607 6500 |
8am-8pm Monday-Friday
9am-5pm Saturday
Closed Sunday and Bank Holidays |
| Bank of Ireland Personal Loan |
0345 7365 555 |
8am-Midnight
7 days a week, including Bank Holidays |
| Bank of Ireland/Bristol & West Mortgage |
0800 953 0025 |
9am-5pm Monday-Friday
Closed Sunday and Bank Holidays |
In 2015, Bank of Ireland entered into a partnership with The AA. PPI has not been sold alongside any Personal Loans, Credit Cards and Mortgages offered by The AA® under this partnership.