PPI check

 

If you are unsure whether you had a PPI policy with us, you can ask us to check for you. We will write to you once the check is complete.

If your check is positive we will automatically convert your query into a complaint to make sure that your complaint is with us for investigation before the deadline on 29 August 2019, and we will send you a complaint acknowledgement letter.

We will investigate your complaint as soon as we can and then send you a letter to confirm the outcome of our investigation.

You should ensure that you submit your PPI check request to us before 29 August 2019, and this can be done in the following ways:

  • By our online form

    Our online form is available via the button below for you to submit your PPI check to us. Once submitted, there is no need for you to do anything else until we contact you.

    Submitting your check this way takes approximately 10 minutes. Please include as much information as possible to help us with our check.

    Online check form

  • By email

    You can email us by clicking the button below. Please note that this address is not encrypted so we do not recommend that you send any personal documentation to this email address.

    Email us

  • By post

    You can write to us at the following address:

    Bank of Ireland
    PPI Complaints Team
    PO Box 3191
    Bristol
    BS1 9HY

  • By telephone
    Product Brand Telephone Number Opening Hours
    Post Office Money ® Credit Card or Personal Loan 0345 607 6500 8am-8pm Monday-Friday
    9am-5pm Saturday
    Closed Sunday and Bank Holidays
    Bank of Ireland Credit Card 0345 607 6500 8am-8pm Monday-Friday
    9am-5pm Saturday
    Closed Sunday and Bank Holidays
    Bank of Ireland Personal Loan 0345 7365 555 8am-Midnight
    7 days a week, including Bank Holidays
    Bank of Ireland/Bristol & West Mortgage 0800 953 0025 9am-5pm Monday-Friday
    Closed Sunday and Bank Holidays

    In 2015, Bank of Ireland entered into a partnership with The AA. PPI has not been sold alongside any Personal Loans, Credit Cards and Mortgages offered by The AA® under this partnership.