Support for customers during the cost of living crisis

Struggling to make payments?
Finding it hard to pay your day to day bills? Struggling to stay within your overdraft limit? We can help. The sooner we know, the sooner we can help you get back in control of your finances. Call us, today, on 0345 736 5555*. Phone lines are open Monday to Friday, 9am to 5pm.We can work out a way forward, together.

Just about getting by?
If you’re not in debt but still facing rising costs you can still take practical steps to manage your money. Here are some tips:

Make a budget
Use a budget tool like MoneyHelper online budget planner to get on top of spending or check out Managing your Money.

Change payment dates
Make sure that regular payments like direct debits or standing orders go out just after you have money coming into your account. This way you are less likely to have payment refused because of lack of funds.

Pay essential expenses and priority debts first
The MoneyHelper How to prioritise your debts guide explains why this is important in more detail.

Get in touch
Talk to people and companies that you owe money to, explain your situation and see if you can make your repayments more manageable.

Make sure we have your mobile number
For free text alerts, please make sure we have your most up-to-date mobile number. You can update it on the mobile app or on 365 online.

Need free, impartial, confidential advice?
The following organisations offer money guidance and debt advice:

You can also use the MoneyHelper Debt advice locator tool.

Need help managing day-to-day spending?
You can pay bills, transfer money and do your day-to-day banking online, using our mobile app or by phone, 24 hours a day, 365 days a year.

365 onlineTo find out more and register for 365 online, please click here.

Phone banking
To find out more and get set up with phone banking, click here.

Mobile app
If you are already a 365 online customer, you can register for the mobile app. For more information, click here.

Our Digital Activation Centre can help you get set up, please call 03456 006 552. Phone lines are open Monday to Friday, 9am to 5pm.

*Calls are recorded for training and monitoring purposes. 03 calls cost no more than calls to geographic numbers (01 or 02). Calls from landlines and mobiles are included in free call packages.

*Calls are recorded for training and monitoring purposes. Lines are open 9am – 5pm Monday to Friday. 03 calls cost no more than calls to geographic numbers (01 or 02). Calls from landlines and mobiles are included in free call packages.