Online banking has changed

We’ve made changes to our 365 online banking platform. We have improved security features to further protect your online banking and payments and have also changed the look and feel of 365 online.

Need help logging in to 365 online?

Changes to 365 online mean that you now need an extra form of identification to bank online. Following the changes, the first time you visit you’ll notice this screen.

 

Choose I have the App if you’ve already downloaded it, and follow the steps below. If not, choose I don’t have the App, which will bring you to the existing online banking service. For the most convenient banking experience, we recommend that you download the Bank of Ireland banking app soon, from Google Play or the App Store, depending on the type of device you use.

1. First, you’ll be asked to enter your user ID – the one you use today for 365 online banking. You will also be asked to enter your date of birth, followed by 3 random digits from your 6-digit PIN. We will never ask you for all 6 digits.

2. Once you’ve entered those details, we will send a notification to your primary device that has the Bank of Ireland banking app on it. For most people, this is their smartphone or tablet. You’ll need to open the app on this device when you see the notification.

3. Click on the notification or open the app. You will see an approval screen asking you to swipe.

If you do not get a notification delivered to your device in step 2 above, open the Bank of Ireland banking app on your phone. On the login page, tap Added online security beneath the Continue button. This will bring you to the approval screen in step 3 above. You can then carry on with step 4 below.

4. Swipe the approval screen. This will then show the Approved screen. Tap Done. You should now be able to go back to 365 online on your desktop or laptop and continue securely banking online. Keep your smartphone or tablet to hand when you bank online, as you might need to approve certain activities.

 

New look and feel

365 online has a new look and feel to match the banking app. The new layout allows you to easily view your accounts and carry out transactions such as making a payment online.

 

Need more help?

If you need more help, check out our help centre, call into a local branch or call us on 0345 7 365 555 (opening hours: Monday to Friday 9am – 5pm, closed Saturday and Sunday)

Not registered for online banking?

Getting set up on 365 Online is now easier than ever. Call us on 03456 006 552 to speak to our activation team now. Lines are open Monday to Friday 9am – 5pm, closed Saturday and Sunday.

 

Why are we making these changes?

Regulations have been introduced that affect all payment service providers. These laws will help fight fraud and make banking online even more secure. The look and feel has changed to match our new mobile app, which means you will have the same experience across online, mobile and tablet banking.

 
 

How will this affect you?

We will require extra identification when you log in to 365 online. To help confirm your identity we’ve added two-factor authentication to our security process. This means you will need a “security device” with you, each time you log in to 365 online, or carry out certain transactions for example, make a payment. We recommend you use a smartphone or tablet, but if you don’t have one, you can order a physical security key instead. Check out our guide for further details on setting up a “security device”.

 
 

Logging in to 365 online

When you log on to 365 online for the first time, you will be asked to set up your “security device”. The easiest way is to use your smartphone or tablet, but if you don’t have one, you can order a physical security key.

You’ll only need to set up the “security device” once, but you will need to have it with you anytime you use online banking. We will send a notification to your “security device” when you log in or carry out certain transactions.