We’ve introduced new payment limits to protect customer accounts in the fight against fraud. Now, whenever you add a new payee, there is a period of up to 48 hours during which the maximum payment you can make is £1,000 per working day, either as a single amount to one new payee, or a combined amount to more than one.
After 48 hours the normal daily limit of £20,000 will apply to the new payee. Existing payees are not affected.
Please accept our apologies if you see any reference to the previous £20,000 limit whilst we update all sections of our website and App.
Other ways to make payments
If you need to make a payment to a new payee but cannot wait for up to 48 hours, paying by debit or credit card may be an option for you. Same day payments can also be made in a branch if that’s convenient for you. There may be a fee for this service. If you’d like to discuss ways to make a larger payment or if you have questions, we’re here to help from 9am – 5pm Mon-Fri including bank holidays, and also 9am – 2pm Saturdays. Call 03457 365 555 (or +44 3457 365 555 if calling from abroad).
Why have these changes been made?
Customers can fall victim to frauds and scams. To counter this, we regularly review our payment limits, facilities and services. Restricting payment amounts for a time gives you time to fully research new payments you may want to make, and possibly avoid making a large payment that you’re not entirely sure about.
Some fraud watch-outs
- Bank of Ireland, the police or any legitimate organisation will never call and ask you to move funds to a “safe” account – if you’ve been contacted, no matter how convincing the caller seems, this is likely to be a fraud.
- Investments such as crypto-currencies may look attractive, especially if you’re not familiar with how they work. If someone wants to act as your “account manager” or you’re asked to download a screen-sharing programme, this will be a fraud. Do not proceed.
Get in touch with your local branch, or call us on 03457 365 555 (or +44 3457 365 555 if calling from abroad) if you are unsure. Find out more about security and fraud on our website.
We’re on hand to help, from 9am – 5pm Mon-Fri including bank holidays (and also 9am – 2pm Saturdays in NI/GB).
RoI – 0818 365 365 or 01 404 4000 (or +353 1 404 4000 if calling from abroad)
NI/GB – 03457 365 555 (or +44 3457 365 555 if calling from abroad)
Calls may be recorded, monitored and used for training and compliance purposes. Call costs may vary dependent upon your service provider.