Payment Limits

About online payment limits

There is a maximum daily amount of €20,000 / £20,000 that customers can transfer to payees through the 365 phone and online banking services.

The daily limit per day includes most types of payments, but there are exceptions. See FAQS.

Whether you use the maximum limit or set a lower one yourself, it is important to always make sure that you have enough in your account to cover any payments you make.

What is my maximum limit for online payment?

The maximum combined limit you can transfer through the 365 phone and online banking services to existing payees per day is €20,000 / £20,000. This limit covers certain other payment types as well as existing payees (and new payees after 48 hours). It’s important to note that your daily limit will reduce each time you make a payment, whether it’s online, through phone banking or if you pay by bank using open banking. And remember, €20,000 / £20,000 is your combined payment limit.

The limit for new payees is lower

When you add a new payee or payees, there is a period of up to 48 hours when the maximum combined limit you can pay them per day is €1,000 / £1,000. This is to protect customers from fraud.

Other ways to make payments

If you need to make a payment to a new payee but cannot wait for up to 48 hours, paying by debit or credit card may be an option for you. Same day payments can also be made in a branch if that’s convenient for you. There may be a fee for this service. If you’d like to discuss ways to make a larger payment or if you have questions, we’re here to help from 9am – 5pm Mon-Fri including bank holidays, and also 9am – 2pm Saturdays. Call 03457 365 555 (or +44 3457 365 555 if calling from abroad).

Why have different payment limits?

Customers can fall victim to frauds and scams. To counter this, we regularly review our payment limits, facilities and services. Restricting payment amounts for a time gives you time to fully research new payments you may want to make, and possibly avoid making a large payment that you’re not entirely sure about.

Some fraud watch-outs

• Bank of Ireland, the police or any legitimate organisation will never call and ask you to move funds to a “safe” account – if you’ve been contacted, no matter how convincing the caller seems, this is likely to be a fraud.
• Investments such as crypto-currencies may look attractive, especially if you’re not familiar with how they work. If someone wants to act as your “account manager” or you’re asked to download a screen-sharing programme, this will be a fraud. Do not proceed.

Find out more about security and fraud on our website.

Got questions? We’re here to help.

Call us on 03457 365 555 (or +44 3457 365 555 if calling from abroad)

9am – 5pm Mon – Fri including bank holidays, 9am – 2pm Saturdays. Closed Sundays.

• How much can I transfer online?

  The maximum combined limit you can transfer to existing payees per day is €20,000 / £20,000. When you add a new payee or payees, there is a period of up to 48 hours when the maximum combined limit you can pay them per day is €1,000 / £1,000. We put this temporary lower limit in place to protect customers from fraud when new payees are being set up.

• €20,000 / £20,000 is your combined payment limit

  Please note that the €20,000 / £20,000 amount is your combined limit per day. It covers certain other payment types as well as existing payees and new payees (after 48 hours). Your daily limit will reduce each time you make a payment, whether it’s online, through phone banking or by using open banking.

• Need to make a payment higher than €1,000 / £1,000 to a new payee?

  If possible, add the new payee to your profile at least 48 hours in advance of making your payment. If this isn’t possible, and you need to make the higher payment inside 48 hours of adding them as a new payee, please contact us at one of the numbers below.

• Updates to the wording when customers are adding a new payee

  Today, when you are adding a new payee through the app and on 365 online, we tell you that payments are limited to a total of €20,000 / £20,000 per day. This amount refers to payments to existing payees. New payees are subject to a lower limit of €1,000 / £1,000 for a period of up to 48 hours. We will be changing the wording in the Add Payee section on the app and on 365 online to make you aware of this difference.

• Types of payments

  The payment types that are covered include sending money within or outside Ireland or the UK, and paying a bill including future-dated payments. Future-dated payments will affect your maximum limit on the date the payment is scheduled. Transfers between your own accounts, and payments such as direct debits or standing orders do not affect your daily limits.

• How do I set a lower limit?

  €20,000 / £20,000 is the maximum daily amount. You can change the settings to lower your payment limit at any time in the payments section of the app or on 365 online through your browser. You can also check what your current limit is set at.

  Remember: make sure you have enough in your account to cover all your payments on the date that you schedule a future-dated payment. Each future-dated payment counts as part of any limit you have in place for payments on that date.

Got questions?

We’re on hand to help, from 9am – 5pm Mon-Fri including bank holidays (and also 9am – 2pm Saturdays in NI/GB).

RoI – 0818 365 365 or 01 404 4000 (or +353 1 404 4000 if calling from abroad)

NI/GB – 03457 365 555 (or +44 3457 365 555 if calling from abroad)

Calls may be recorded, monitored and used for training and compliance purposes. Call costs may vary dependent upon your service provider.