Everything you need to know about Live Chat

To find out if Live Chat is the right way for you to get in touch, please check out our FAQs below.

• What can I use Live Chat to get help with?

  We can help you with your pre-application queries, such as:

  • How to amend an Approval in Principle
  • Income requirements
  • Standard Packaging Requirements
  • Credit Policy criteria
  • Loan size and Loan to Value limits
  • Capital raising criteria and purposes of borrowing
  • Affordability Calculator queries
  • Leasehold criteria
  • Properties above/near commercial premises
  • New build criteria and Loan to Value limits.
• Can I get help with any case specific queries through Live Chat?

  No, unfortunately we can’t discuss case specific queries, individual client information or personal data through Live Chat. For these types of queries please use our Contact Lookup to get in touch.
  

• When is Live Chat available?

  Live Chat is available Monday to Friday between the hours of 9am and 5pm. We’re closed on Bank Holidays. Live Chat transcripts may be recorded for training and monitoring purposes.
  

• I’m an existing Bank of Ireland UK customer, can I use this Live Chat?

  Unfortunately, this Live Chat is only for mortgage Brokers and Intermediaries.

  If you’re an existing Bank of Ireland UK customer, please visit our Bank of Ireland UK Contact Us page.