Bank of Ireland for Intermediaries - Live Chat

Live Chat can help with your pre-application queries. If you haven’t been able to find the answers you’ve been looking for on our Lending Criteria or FAQ pages, you can use our Live Chat to get in touch with one of our team.

Getting in touch using Live Chat

Before launching Live Chat, please read our FAQs below to find examples of how we can help.

You can use Live Chat to get help with most pre-application and lending criteria queries, such as:

  • Standard Packaging Requirements
  • Income requirements
  • Affordability Calculator queries
  • Loan size and Loan to Value limits
  • How to amend an Approval in Principle

We’re unable to answer case specific queries over Live Chat. For help with these, use our Contact Lookup to get in touch.

*Live Chat is available 9am to 5pm Monday – Friday, excluding Bank Holidays. Chat transcripts may be recorded for training and monitoring purposes.


Everything you need to know about Live Chat

To find out if Live Chat is the right way for you to get in touch, please check out our FAQs below.