Report fraud

As soon as you believe you or your account has been affected by Fraud, please contact us as soon as possible.

Lost or stolen card

As soon as you believe your card has been lost or stolen, please get in touch. We will cancel your card as soon as you inform us it’s missing and get a new card issued to your address (the one we have on file for you) in 5 to 7 working days.

Debit cards

Report a lost or stolen debit card by contacting us on:

Northern Ireland & Great Britain
Freephone: 0800 121 7790

Abroad (NI customers)
+44 345 1610020

Abroad (GB customers)
+353 567757007

If we need to contact you about a potential fraud on your account, we will do this via a secure channel including, but not limited to, SMS or email.

Credit Card

Report a lost or stolen credit card by contacting us on:

Northern Ireland & Great Britain
Freephone: 0800 121 7790

Republic of Ireland
1890 706 706

Abroad (NI & GB customers)
+353 567 757 007

If we need to contact you about a potential fraud on your account, we will do this via a secure channel including, but not limited to, SMS or email.

24 hours, 7 days a week.

ATM fraud

If you suspect you have been a victim of ATM fraud please contact us on:

Northern Ireland & Great Britain
0345 309 8099/ 0289 031 0303

Republic of Ireland
1890 706 706

Everywhere outside Republic of Ireland, Great Britain & Northern Ireland
+353 567 757 007

24 hours, 7 days a week.

Suspicious activity

If you suspect suspicious activity on your account, or if you have provided personal information in response to a suspicious email, text or telephone call, please contact us as soon as possible on the below contact numbers:

Northern Ireland
Freephone (Personal accounts): 0800 121 7790 (24 hours, 7 days a week).
Freephone (Business accounts): 0800 032 1288 (24 hours, 7 days a week).
365 Online: 0345 7 365 555
Business Online: 0345 309 8123

Great Britain
365 Online: 0345 7 365 333
Business Online: 0345 309 8124

Republic of Ireland
365 Online: 1890 365 200/ 0818 365 365
Business Online: 1890 818 265

Abroad
365 Online: +44 345 7365 555
Business Online: +353 1 440 6445

365 Opening hours: Monday-Friday: 8am-8pm, Saturday: 9am-5pm, Bank and Public holidays: 10am-5pm, Sunday: Closed.

Business Online Opening hours: Monday-Friday 8am-6pm. Closed Saturday, Sunday, Bank and Public holidays.

If we need to contact you about a potential fraud on your account, we will do this via a secure channel including, but not limited to, SMS or email.

Report a suspicious BOIUK email or text

To report suspicious Bank of Ireland related emails or texts (both personal and business customers), send the suspicious email or text to 365security@boi.com