Ransomware
Ransomware is a type of malware that prevents the victim from accessing many files on their computer and on any file shares they are connected to. It is usually downloaded via a link in an email, on a website or on social media. Once downloaded, it encrypts all data files on the computer and a blocking screen then appears, demanding a ransom payment to allow the files to be released.
- Do not click suspicious links or download unsolicited email attachments.
- If you receive an email from a known sender, but with an unusual link or attachment, contact them first to confirm the legitimacy of the email.
- If you receive a suspicious email in relation to your Bank of Ireland accounts, forward it as an attachment to 365security@boi.com immediately.
- Be careful when accessing websites; do not click on advertisements, as they could contain malicious software.
- Update your anti-virus software and operating systems regularly.
- Ensure your files are regularly backed up. This is usually done centrally within a company.
- Apply security patches as soon as possible after they become available from your technology providers.
- Ensure you have a firewall enabled, to protect your technology from the internet.
- If you think you have been the victim of a ransomware attack and your data files have become infected, the general advice from law enforcement agencies is not to pay the ransom.
- It is also advised that you disconnect infected computers from your business network immediately to stop the spread of infection to other computers in your network.
- Contact your security service provider if you have one, or seek professional advice from a security service provider.
As soon as you believe your card has been lost or stolen, please contact us as soon as possible via our Freephone numbers listed below. We’ll cancel your card as soon as you tell us it’s missing and get a new card issued to your address (the one we have on file for you) in 5 to 7 working days.
Fraud, suspicious activity or unauthorised transactions?
To report online fraud, suspicious activity, unauthorised transactions on your account or ATM fraud, please contact us as soon as possible via our Freephone numbers listed below.
Shared your online login details?
If you have shared your banking details in response to a suspicious email, text or call, please notify us as soon as possible via the Freephone numbers listed below.
Report a suspicious email or text
To report suspicious Bank of Ireland UK related emails or texts (both personal and business customers), send the suspicious email or text to 365security@boi.com
Emergency Contact Numbers
You can contact us 24 hours a day, 7 days a week on:
Calling from UK
Freephone: 0800 121 7790 (personal customers)
Freephone: 0800 032 1288 (Business On Line and Global Market Customers)
Calling from ROI
Freephone: 1800 946 764 (personal and business)
Calling from Overseas
Not Freephone: 00353 567 757 007
Please note: If we need to contact you about a potential fraud on your account, we will do this via a secure channel including, but not limited to, SMS or email.