How we can help

When a family member or someone close to you passes away, it can be an upsetting and difficult time – particularly if you need to sort out their finances. We will do our best to help you with some practical suggestions and useful information.

Getting started

Bereavement Notification

Please contact us to tell us of the bereavement – we are here to offer you our full support. For Bank of Ireland UK accounts you can either complete the online Bereavement Notification form or you can print and complete the appropriate Personal or Business Account Bereavement Notification form below and send this to us at Bank of Ireland UK Bereavement Unit, PO Box 2298, BELFAST, BT1 9AP. Alternatively, you can visit your local Bank of Ireland UK branch.

Online bereavement form

If the deceased customer held a Bank of Ireland UK Credit card please call 0345 309 8099 or write to Bank of Ireland UK Credit Card Services, RRD Leicester, PO Box 10782, Wigston, LE18 9HS.

Personal Bereavement Notification form

Business Account Bereavement Notification form


If you are the next of kin or personal representative of the deceased’s estate, we will need proof of identityfrom you. This is so that we know who we are dealing with and that you are entitled to account details. If you are an existing Bank of Ireland account holder we will only need your account number.

Proof of Death

We will need a certified copy of the Death Certificate/(Interim) Coroner’s Certificate and a certified extract of the will (if it is available) naming the executor(s). We may eventually need either a copy of the Grant of Probate or Letters of Administration.

Certification list

We don’t need you to provide us with your original documents. Our branch staff can certify copies from an original or you can go to one of the following:

  • Bank or Building Society official
  • FCA registered broker/introducer
  • Justice of the Peace or Commissioner of Oaths/Notary Public
  • Accountant, Solicitor or Barrister
  • Attorney at Law

(You might be charged a fee depending on who you ask to certify your documents)

Funding funeral expenses

See the checklists to find out what we will need from you regarding funeral expenses.

Your personal information

We at Bank of Ireland (UK) plc (the “Bank”) take your privacy seriously and we want you to be clear about how we use your personal information. We will use the information you have provided for identification purposes only in dealing with you in your role as the deceased customer’s Executor(s)/ Administrator(s) or Nominated Next of Kin and the Bank will comply with the provisions of the General Data Protection Regulations (“GDPR”) and the Data Protection Act 1998 as relevant. Please read our Privacy Notice for full details on the types of personal information we collect, how we use it and who we may share it with.