Annual ReportViewPrint 2022 Key Highlights statutory operating profit £286m before impairment losses £27m non core costs, including investment relating to strategic transformation 18.4% strong CET1 ratio Financial performance £286 million statutory operating profit before impairment losses. Statutory net interest margin improved to 2.85%. Statutory operating expenses reduced 9% year on year to £247 million. Gross new lending £2.9 billion with a continued focus on lending at sustainable returns. Transformation £27 million non-core costs including investment relating to strategic transformation initiatives. 11 of 13 branches in Northern Ireland refurbished with enhanced technology for customers, with the two remaining branches scheduled for refurbishment. Enhanced online and digital capabilities including self-service card control features. Investment in offices spaces and technology to support hybrid working. Capital Strong organic capital growth. Optimised capital position and returns and paid a £250 million dividend. Maintained strong CET1 ratio 18.4% (2021: 17.5%). Total capital ratio 22.8% (2021: 21.4%). Supporting customers and communities Launched Money Insights (Mi365) on mobile banking app, enabling customers to improve their financial wellbeing by providing personalised insights on spending, bills, subscriptions and cash-flow. Introduced a new the Cost of Living hub, providing a range of supports to customers challenged as a result of the increased cost of living. Delivered 450 hours of financial wellbeing sessions to consumers, clubs and community groups across the UK. Community programme, “Begin Together”, has provided financial support of £700,000 to more than 100 community and arts projects.