3750DD9C-4A12-4531-B97D-1DFFEE2C4F4D


Social media

Social media has changed the way we communicate. However, the more information you post online, the more you put yourself at risk of becoming a potential target for fraudsters. For example, if a fraudster obtains your full birth date and place of birth, they could try to use this information to access your accounts.


To protect yourself and your information, care must be taken when using social media.

  • Privacy and security settings. Learn about and use the privacy and security settings on social networks. They are there to help you control who sees what you post and to manage your online experience in a positive way. Do not rely on default settings.
  • Keep personal information personal. Be cautious about how much personal information you provide on social networking sites. The more information you post, the easier it may be for a fraudster to use that information for malicious purposes.
  • Make passwords long and strong. See the Passwords section for more information.
  • When in doubt, throw it out. Links in messages, tweets, posts, and online advertising may contain malicious content. Even if you think you know the source, if something looks suspicious delete it.

Lost or stolen card?

As soon as you believe your card has been lost or stolen, please contact us as soon as possible via our Freephone numbers listed below. We’ll cancel your card as soon as you tell us it’s missing and get a new card issued to your address (the one we have on file for you) in 5 to 7 working days.

Fraud, suspicious activity or unauthorised transactions?

To report online fraud, suspicious activity, unauthorised transactions on your account or ATM fraud, please contact us as soon as possible via our Freephone numbers listed below.

Shared your online login details?

If you have shared your banking details in response to a suspicious email, text or call, please notify us as soon as possible via the Freephone numbers listed below.

Report a suspicious email or text

To report suspicious Bank of Ireland UK related emails or texts (both personal and business customers), send the suspicious email or text to 365security@boi.com

Emergency Contact Numbers

You can contact us 24 hours a day, 7 days a week on:

Calling from UK

Freephone: 0800 121 7790 (personal customers)

Freephone: 0800 032 1288 (Business On Line and Global Market Customers)

Calling from ROI

Freephone: 1800 946 764 (personal and business)

Calling from Overseas

Not Freephone: 00353 567 757 007

Please note: If we need to contact you about a potential fraud on your account, we will do this via a secure channel including, but not limited to, SMS or email.