The use of strong passwords is essential in order to protect your information and identity. The best security in the world is useless if a fraudster has access to a legitimate username and password. Strong passwords can take years to crack; weak passwords can be cracked in less than 5 minutes.

  • More than 8 characters. Having a long and complex password makes it difficult for hackers to decipher.
  • Varied. Random words made up of a combination of upper and lowercase letters, numbers and symbols.
  • Unique. Avoid using the same password across multiple accounts. It would only take one successful attack for all your information to be stolen.
  • Easy for you to remember. But difficult for someone to guess (avoid birthdays, pet names etc.).

  • Replace letters with numbers and symbols. Use a movie title or character you like. For example SP!D3Rm@n – a variation of Spiderman.
  • A line of a song. One that other people would not associate with you- fly1ngw1Th0Utw!nGs!
  • A phrase known to you. “Consider yourself at home” and take the first character from each word- CYAH. Then combine this with numbers and symbols- C.2!Y64a?H@

Create your own unique password using these tips (Don’t use these examples!)


  • Use finger print detection for mobile devices and use a PIN with more than 4 numbers where possible.
  • Never share your usernames or passwords.
  • Never allow web browsers (e.g. Google Chrome, Internet Explorer) to remember your passwords- you put your information at risk.

Lost or stolen card?

As soon as you believe your card has been lost or stolen, please contact us as soon as possible via our Freephone numbers listed below. We’ll cancel your card as soon as you tell us it’s missing and get a new card issued to your address (the one we have on file for you) in 5 to 7 working days.

Fraud, suspicious activity or unauthorised transactions?

To report online fraud, suspicious activity, unauthorised transactions on your account or ATM fraud, please contact us as soon as possible via our Freephone numbers listed below.

Shared your online login details?

If you have shared your banking details in response to a suspicious email, text or call, please notify us as soon as possible via the Freephone numbers listed below.

Report a suspicious email or text

To report suspicious Bank of Ireland UK related emails or texts (both personal and business customers), send the suspicious email or text to

Emergency Contact Numbers

You can contact us 24 hours a day, 7 days a week on:

Calling from UK

Freephone: 0800 121 7790 (personal customers)

Freephone: 0800 032 1288 (Business On Line and Global Market Customers)

Calling from ROI

Freephone: 1800 946 764 (personal and business)

Calling from Overseas

Not Freephone: 00353 567 757 007

Please note: If we need to contact you about a potential fraud on your account, we will do this via a secure channel including, but not limited to, SMS or email.