Payment due to you

We recently wrote to you to tell you that we’ve undertaken a review which identified an issue in how we handled your account, between 1st August 2017 and 31st March 2025. We’re sorry and would like to make a payment to address this, as explained in your letter.

We require bank details to make the payment to the correct account, please provide those below.

Once we have your details and have checked that it’s you, it may take up to 10 working days for the money to reach your account.

We will contact you on the phone number you provided if we require any further information.

Payment Due to You - CLS UK Phase 2 Remediation

  • This field is for validation purposes and should be left unchanged.

  • Personal data

    If you share personal information with us, we will manage it in line with our privacy notice.

  • This refers to your Bank of Ireland UK current account or loan account number. This may be an account you currently have or previously had with us. You can find this on the top left-hand corner of letter we sent you.

  • Where to refund your money

    This must be a UK bank account and needs to be in the same name as your Bank of Ireland UK account.


    Please call us on 0800 917 5719 if you have any questions.

  • Your name as it appears on the UK bank account you’d like your payment to go into.
  • If you are a business customer, please provide your name. This must be an authorised name on the account.
  • The 6-digit sort code of the UK bank account you’d like your payment to go into.
  • The 8-digit account number of the UK bank account you’d like your payment to go into.
  • Please provide a phone number in case we need to contact you.