Latest Update

 

Your move to Jaja took place on 3rd October 2020. You’ll need to register for your new app and online service, to continue to view your account online.
 

To register or log in for online servicing, click here.
 

To download and register for the new app simply search ‘Bank of Ireland UK Credit Card’ in your app store.
 


 

How to register and get started


 

Who are Jaja?

 

In 2019, Bank of Ireland UK announced the sale of its existing UK Credit Card portfolios to Jaja Finance Ltd (Jaja). Jaja will become the UK Credit Card issuer for Bank of Ireland UK Credit Cards on or after 3rd October 2020.
 

Jaja is a UK-based credit card provider regulated by the Financial Conduct Authority. Jaja’s team are passionate about their customers, offering products and services that provide simplicity, functionality, service and security. They share Bank of Ireland’s commitment to delivering outstanding customer service and we are proud to partner with them.
 

This change does not affect any other Financial Services products you may hold with Bank of Ireland UK.
 

 

Frequently Asked Questions

Registering for the app

  • Do I need to register as a new user and create a new passcode?
    Yes, you will need to register as a new user.
  • What do I need to do to complete the registration process?

    To complete the registration process, you’ll need your credit card to hand. You’ll also need to input a few personal details and select your marketing preferences to fully complete your registration.

  • Do I need to register for the app or online servicing before I can login?
    Yes, you need to register before attempting to log into the app for the first time.
  • I've registered for the app and online servicing but have been taken back to the home screen. How do I get into my account?
    Once you’ve successfully registered, you’ll need to log in to access your account. Make sure you use the details you set up during registration.
  • I'm struggling to register once I've entered my personal details and details about my card. What am I doing wrong?
    When you enter your name, make sure it’s identical to that shown on your card. This means writing your name exactly as it appears in capital letters including your title plus any middle names which are shown on your card. Please check carefully as your name on your card may be in a different format to how you would typically spell your name. For example, your card may have a space when an apostrophe is used, or a space may be added to your name on your card when you would not typically use a space. For example McDonald should be entered as MC DONALD.
  • I'm trying to register but I'm getting an error message. What do I do?
    If you see an error message on your screen during the registration process, please check your details carefully. Correct, if needed, and re-submit. If you continue to see an error message, please contact us on 0345 309 8099.
  • Making a payment

    • I’ve not been able to register for the app or online servicing. How do I make a payment?
      To make a payment, we recommend you pay your credit card bill through your bank. Make your payment using sort code: 40-05-30 and account number: 84603605 and include your 16-digit card number as the payment reference.
    • I’m worried that as I can’t make a payment in the app or online servicing, I’ll be charged a late payment fee.
      Our team are working hard to ensure you can register as quickly as possible. Please be assured, you will not be at a disadvantage.
    • Can I still pay my credit card bill through B365?
      To see your balance and make a payment, we recommend you register as a new user on the new Bank of Ireland Credit Card app or online service.
       
      While your credit card account details are no longer available within 365 following the move to Jaja, you can still make a payment to your credit card account through 365 by selecting ‘BOI Credit Card’ from the Bill Pay dropdown. Please remember to use your 16-digit card number as your payment reference.
       
      Alternatively, you can pay your credit card bill through another bank using the following account details: sort code: 40-05-30 and account number: 84603605.
    • I’ve made a payment. When will this appear on my account?
      If you made a payment from 5pm on Friday 2 October 2020 and Monday 5 October 2020 your account will update on Tuesday 6 October 2020. We’re sorry for any inconvenience this causes. You won’t incur any fees or lose any current promotional offers as a result of this.
    • I pay by Direct Debit – will I need to set up a new one?
      Your Direct Debit will automatically transfer to Jaja so you don’t need to do anything.
    • I have a standing order set up on my Bank of Ireland Current Account - do I need to change this?
      If you have a standing order set up to pay your Credit Card from your Bank of Ireland UK Current Account, we will update the details to make sure your payments reach the correct account.
    • Will there be any changes to how I pay my credit card?
      You’ll still be able to make payments in branch, online, over the phone and by post. However, the timing of some types of payment will change once your accounts moves to Jaja and we’ve summarised these below. Until the transfer please keep making your payments as you do today.
      Payment typeCurrent timingTiming once your account moves to JajaWhat’s changed?

      Direct debit Payment is deducted from your Bank Account on the payment due date shown on your credit card statement. Payment will be deducted from your Bank Account on the payment due date shown on your credit card statement. No change.
      Using 365 Bill Pay Payment is credited to your account the same working day if the payment is made before 5pm. Payments made after 5pm are credited to your account the next working day. Payment will be credited to your account the same working day if the payment is made before 4:30pm. Payments made after 4:30pm are credited to your account the next working day. The cut off time for same day payments will move from 5pm to 4:30pm.
      By Telephone/Online Banking Payment is credited to your account the same working day if the instruction is received before 5pm. Payment will be credited to your account the same working day if the instruction is received before 5pm. No change
      At a Bank of Ireland UK Branch (Cash) Payment is credited to your account in real-time (same working day). Payment will be credited to your account at the end of the next working day. Payment will be credited to your account one working day later.
      At a Bank of Ireland UK Branch (Cheque or Credit Transfer) Payment is credited to your account at the end of the next working day. Payment will be credited to your account at the end of the next working day. No change
      At a non-Bank of Ireland UK Bank branch (Cash or Cheque) Payment is credited to your account within three working days. Payment will be credited to your account within three working days. No change
      By Post (Cheque) Payment is credited to your account within two working days of receipt. Payment will be credited to your account within two working days of receipt. No change
      At a Bank of Ireland ATM machine This service will no longer be available once your account moves to Jaja.
    • I have a payment arrangement with you, will that change?
      Any payment arrangements you have agreed will not change as a result of the move to Jaja and you should keep making payments in line with that plan.
    • Card and PIN

      • Why are Bank of Ireland UK Credit Cards currently unavailable?
        In preparation for the transfer to Jaja, Bank of Ireland UK has temporarily withdrawn its credit cards.
      • When will I be able to apply for a Bank of Ireland UK credit card?
        Bank of Ireland UK will be launching a new credit card in partnership with Jaja which is expected to be in October/November 2020.
      • Will I get a new credit card?
        Yes – but not immediately. Your existing Bank of Ireland UK Credit Card and PIN will continue to work as normal. After the move to Jaja, you’ll get a new Bank of Ireland UK Visa Credit Card issued by Jaja. Until then, please carry on using your existing card. You don’t need to do anything and we’ll provide you with more details in the coming months.
      • Will my PIN still work?
        Yes. Your current PIN will continue to work: you will not receive a new PIN when you get your new Bank of Ireland UK Visa Credit Card from Jaja.

      • I tried to make a purchase and my credit card has been declined?
        We are sorry that your credit card transaction was declined: we are aware of some customers experiencing issues when using their card.  We are working hard to resolve these issues for you and we apologise for any inconvenience caused.
        To ensure your transaction is successful when you use your card, check that you have available credit to spend for any purchases you intend to make. As long as you have available credit you can try using your card again. If the problem persists, please contact us on 0345 309 8099*.
      • I've lost my PIN. How do I get a replacement?
        From Sunday 4 October you’ll be able to download and register for the app and online servicing. Here you’ll be able to view your PIN immediately. You’ll also be able to request a PIN reminder from Monday 5 October by calling us on 0345 3098 099.
      • What happens if I'm away when my new Credit Card arrives from Jaja?
        If you’re away, your existing Credit Card will continue to work for 30 days after the new card has been issued.
      • Is there a difference between Visa and Mastercard?
        Visa and Mastercard are different card networks. Both types of card are widely accepted at millions of retailers in over 200 countries worldwide so you won’t notice any difference in how or where you can use your new Visa Credit Card.
      • I ordered a new card. Will this be delayed due to the move?
        Any replacement cards ordered up until Wednesday 30th September will be processed within our usual timescales (3-5 working days). If you requested a replacement card, between Thursday 1 October and Sunday 4 October, your replacement card will be ordered by Thursday 7th October 2020 and typically takes 7 working days to arrive with you.

      Managing Your Account

      How to download your new Bank of Ireland UK credit card mobile app

      Features and Benefits

      Legal Information

      General

      Contact Us

      If you have a question, that hasn’t been answered here, you can call us on 0345 309 8099*.

      Our current opening hours are:

      Monday Tuesday Wednesday Thursday Friday Saturday Sunday
      8am – 8pm 8am – 8pm 8am – 8pm 8am – 8pm 8am – 8pm 8am – 8pm 8am – 8pm

       

      *Calls may be recorded, monitored and used for training and compliance purposes. Calls to 03 numbers cost the same as calls to 01 or 02 numbers and they are included in inclusive minutes and discount schemes in the same way. Call costs may vary dependent upon your service provider.