Open Banking statistics
The Financial Conduct Authority (FCA) requires us to publish the following information about our Open Banking interface. The table below shows daily availability of the Open Banking interface, response time for the APIs, and monthly availability of 365 online and Business On Line.
The Open Banking uptime / downtime includes planned downtime for changes and maintenance. 365 online / Mobile Banking App and Business On Line uptime / downtime does not include planned downtime.
Uptime and Downtime percentages for 365 online, Mobile Banking App and Business On Line show monthly availability only; it is repeated for each day for comparison.
| 365 Online / Mobile Banking | Business On Line | Open Banking Interface | ||||||||
|---|---|---|---|---|---|---|---|---|---|---|
| Day | Uptime (%) | Downtime (%) | Uptime (%) | Downtime (%) | Uptime (%) | Downtime (%) | PISP response (millisecs) | AISP response (millisecs) | CBPII response (millisecs) | Error response rate |
| 01/04 | 99.89% | 0.11% | 100.00% | 0.00% | 100.00% | 0.00% | 536 | 358 | 0 | 0.02% |
| 01/04 | 99.89% | 0.11% | 100.00% | 0.00% | 100.00% | 0.00% | 536 | 358 | 0 | 0.02% |
| 02/04 | 99.89% | 0.11% | 100.00% | 0.00% | 100.00% | 0.00% | 534 | 354 | 0 | 0.03% |
| 03/04 | 99.89% | 0.11% | 100.00% | 0.00% | 100.00% | 0.00% | 527 | 354 | 0 | 0.02% |
| 04/04 | 99.89% | 0.11% | 100.00% | 0.00% | 100.00% | 0.00% | 529 | 354 | 0 | 0.02% |
| 05/04 | 99.89% | 0.11% | 100.00% | 0.00% | 100.00% | 0.00% | 576 | 354 | 369 | 0.04% |
| 06/04 | 99.89% | 0.11% | 100.00% | 0.00% | 100.00% | 0.00% | 518 | 360 | 0 | 0.04% |
| 07/04 | 99.89% | 0.11% | 100.00% | 0.00% | 100.00% | 0.00% | 515 | 358 | 376 | 0.02% |
| 08/04 | 99.89% | 0.11% | 100.00% | 0.00% | 100.00% | 0.00% | 535 | 361 | 0 | 0.02% |
| 09/04 | 99.89% | 0.11% | 100.00% | 0.00% | 100.00% | 0.00% | 530 | 360 | 0 | 0.02% |
| 10/04 | 99.89% | 0.11% | 100.00% | 0.00% | 100.00% | 0.00% | 526 | 366 | 0 | 0.03% |
| 11/04 | 99.89% | 0.11% | 100.00% | 0.00% | 100.00% | 0.00% | 543 | 365 | 0 | 0.03% |
| 12/04 | 99.89% | 0.11% | 100.00% | 0.00% | 91.66% | 8.34% | 561 | 361 | 220 | 0.02% |
| 13/04 | 99.89% | 0.11% | 100.00% | 0.00% | 100.00% | 0.00% | 524 | 359 | 0 | 0.03% |
| 14/04 | 99.89% | 0.11% | 100.00% | 0.00% | 100.00% | 0.00% | 532 | 360 | 0 | 0.03% |
| 15/04 | 99.89% | 0.11% | 100.00% | 0.00% | 100.00% | 0.00% | 534 | 362 | 0 | 0.03% |
| 16/04 | 99.89% | 0.11% | 100.00% | 0.00% | 100.00% | 0.00% | 525 | 359 | 0 | 0.03% |
| 17/04 | 99.89% | 0.11% | 100.00% | 0.00% | 100.00% | 0.00% | 560 | 363 | 0 | 0.02% |
| 18/04 | 99.89% | 0.11% | 100.00% | 0.00% | 100.00% | 0.00% | 543 | 359 | 0 | 0.01% |
| 19/04 | 99.89% | 0.11% | 100.00% | 0.00% | 100.00% | 0.00% | 539 | 358 | 0 | 0.01% |
| 20/04 | 99.89% | 0.11% | 100.00% | 0.00% | 100.00% | 0.00% | 507 | 359 | 0 | 0.03% |
| 21/04 | 99.89% | 0.11% | 100.00% | 0.00% | 100.00% | 0.00% | 524 | 352 | 0 | 0.02% |
| 22/04 | 99.89% | 0.11% | 100.00% | 0.00% | 100.00% | 0.00% | 525 | 359 | 0 | 0.01% |
| 23/04 | 99.89% | 0.11% | 100.00% | 0.00% | 100.00% | 0.00% | 544 | 359 | 0 | 0.02% |
| 24/04 | 99.89% | 0.11% | 100.00% | 0.00% | 100.00% | 0.00% | 535 | 359 | 0 | 0.02% |
| 25/04 | 99.89% | 0.11% | 100.00% | 0.00% | 100.00% | 0.00% | 558 | 359 | 0 | 0.02% |
| 26/04 | 99.89% | 0.11% | 100.00% | 0.00% | 100.00% | 0.00% | 549 | 363 | 288 | 0.02% |
| 27/04 | 99.89% | 0.11% | 100.00% | 0.00% | 99.93% | 0.07% | 608 | 708 | 357 | 2.34% |
| 28/04 | 99.89% | 0.11% | 100.00% | 0.00% | 100.00% | 0.00% | 542 | 360 | 0 | 0.01% |
| 29/04 | 99.89% | 0.11% | 100.00% | 0.00% | 100.00% | 0.00% | 539 | 361 | 272 | 0.03% |
| 30/04 | 99.89% | 0.11% | 100.00% | 0.00% | 100.00% | 0.00% | 535 | 356 | 0 | 0.03% |
| 01/05 | 99.87% | 0.13% | 100.00% | 0.00% | 100.00% | 0.00% | 537 | 358 | 0 | 0.03% |
| 02/05 | 99.87% | 0.13% | 100.00% | 0.00% | 100.00% | 0.00% | 532 | 356 | 0 | 0.03% |
| 03/05 | 99.87% | 0.13% | 100.00% | 0.00% | 100.00% | 0.00% | 543 | 357 | 0 | 0.05% |
| 04/05 | 99.87% | 0.13% | 100.00% | 0.00% | 100.00% | 0.00% | 529 | 358 | 0 | 0.03% |
| 05/05 | 99.87% | 0.13% | 100.00% | 0.00% | 100.00% | 0.00% | 543 | 351 | 0 | 0.03% |
| 06/05 | 99.87% | 0.13% | 100.00% | 0.00% | 100.00% | 0.00% | 530 | 359 | 0 | 0.09% |
| 07/05 | 99.87% | 0.13% | 100.00% | 0.00% | 100.00% | 0.00% | 528 | 357 | 0 | 0.05% |
| 08/05 | 99.87% | 0.13% | 100.00% | 0.00% | 100.00% | 0.00% | 563 | 394 | 0 | 0.33% |
| 09/05 | 99.87% | 0.13% | 100.00% | 0.00% | 100.00% | 0.00% | 537 | 358 | 0 | 0.03% |
| 10/05 | 99.87% | 0.13% | 100.00% | 0.00% | 100.00% | 0.00% | 560 | 358 | 259 | 0.04% |
| 11/05 | 99.87% | 0.13% | 100.00% | 0.00% | 100.00% | 0.00% | 552 | 359 | 0 | 0.04% |
| 12/05 | 99.87% | 0.13% | 100.00% | 0.00% | 100.00% | 0.00% | 561 | 361 | 386 | 0.05% |
| 13/05 | 99.87% | 0.13% | 100.00% | 0.00% | 100.00% | 0.00% | 538 | 361 | 0 | 0.03% |
| 14/05 | 99.87% | 0.13% | 100.00% | 0.00% | 100.00% | 0.00% | 542 | 357 | 0 | 0.04% |
| 15/05 | 99.87% | 0.13% | 100.00% | 0.00% | 100.00% | 0.00% | 530 | 356 | 0 | 0.04% |
| 16/05 | 99.87% | 0.13% | 100.00% | 0.00% | 100.00% | 0.00% | 544 | 360 | 334 | 0.03% |
| 17/05 | 99.87% | 0.13% | 100.00% | 0.00% | 100.00% | 0.00% | 550 | 358 | 399 | 0.03% |
| 18/05 | 99.87% | 0.13% | 100.00% | 0.00% | 100.00% | 0.00% | 545 | 358 | 353 | 0.03% |
| 19/05 | 99.87% | 0.13% | 100.00% | 0.00% | 100.00% | 0.00% | 538 | 356 | 0 | 0.10% |
| 20/05 | 99.87% | 0.13% | 100.00% | 0.00% | 100.00% | 0.00% | 545 | 363 | 0 | 0.09% |
| 21/05 | 99.87% | 0.13% | 100.00% | 0.00% | 100.00% | 0.00% | 538 | 358 | 0 | 0.08% |
| 22/05 | 99.87% | 0.13% | 100.00% | 0.00% | 100.00% | 0.00% | 549 | 365 | 0 | 0.06% |
| 23/05 | 99.87% | 0.13% | 100.00% | 0.00% | 100.00% | 0.00% | 548 | 364 | 294 | 0.05% |
| 24/05 | 99.87% | 0.13% | 100.00% | 0.00% | 66.66% | 33.34% | 670 | 362 | 1645 | 0.05% |
| 25/05 | 99.87% | 0.13% | 100.00% | 0.00% | 100.00% | 0.00% | 592 | 444 | 0 | 0.61% |
| 26/05 | 99.87% | 0.13% | 100.00% | 0.00% | 100.00% | 0.00% | 580 | 359 | 0 | 0.06% |
| 27/05 | 99.87% | 0.13% | 100.00% | 0.00% | 100.00% | 0.00% | 579 | 372 | 0 | 0.10% |
| 28/05 | 99.87% | 0.13% | 100.00% | 0.00% | 100.00% | 0.00% | 573 | 355 | 378 | 0.05% |
| 29/05 | 99.87% | 0.13% | 100.00% | 0.00% | 100.00% | 0.00% | 561 | 343 | 387 | 0.09% |
| 30/05 | 99.87% | 0.13% | 100.00% | 0.00% | 100.00% | 0.00% | 548 | 340 | 257 | 0.05% |
| 31/05 | 99.87% | 0.13% | 100.00% | 0.00% | 100.00% | 0.00% | 564 | 341 | 0 | 0.04% |
| 01/06 | 100.00% | 0.00% | 99.20% | 0.80% | 100.00% | 0.00% | 549 | 344 | 0 | 0.05% |
| 02/06 | 100.00% | 0.00% | 99.20% | 0.80% | 100.00% | 0.00% | 573 | 345 | 252 | 0.04% |
| 03/06 | 100.00% | 0.00% | 99.20% | 0.80% | 100.00% | 0.00% | 616 | 344 | 0 | 0.10% |
| 04/06 | 100.00% | 0.00% | 99.20% | 0.80% | 100.00% | 0.00% | 595 | 350 | 240 | 0.17% |
| 05/06 | 100.00% | 0.00% | 99.20% | 0.80% | 100.00% | 0.00% | 608 | 345 | 386 | 0.12% |
| 06/06 | 100.00% | 0.00% | 99.20% | 0.80% | 100.00% | 0.00% | 607 | 343 | 210 | 0.12% |
| 07/06 | 100.00% | 0.00% | 99.20% | 0.80% | 80.55% | 19.45% | 665 | 346 | 483 | 0.15% |
| 08/06 | 100.00% | 0.00% | 99.20% | 0.80% | 88.54% | 11.46% | 609 | 344 | 0 | 0.16% |
| 09/06 | 100.00% | 0.00% | 99.20% | 0.80% | 100.00% | 0.00% | 592 | 361 | 0 | 0.13% |
| 10/06 | 100.00% | 0.00% | 99.20% | 0.80% | 100.00% | 0.00% | 623 | 362 | 485 | 0.13% |
| 11/06 | 100.00% | 0.00% | 99.20% | 0.80% | 100.00% | 0.00% | 604 | 366 | 0 | 0.15% |
| 12/06 | 100.00% | 0.00% | 99.20% | 0.80% | 100.00% | 0.00% | 623 | 352 | 0 | 0.14% |
| 13/06 | 100.00% | 0.00% | 99.20% | 0.80% | 100.00% | 0.00% | 624 | 370 | 0 | 0.23% |
| 14/06 | 100.00% | 0.00% | 99.20% | 0.80% | 100.00% | 0.00% | 647 | 354 | 0 | 0.20% |
| 15/06 | 100.00% | 0.00% | 99.20% | 0.80% | 100.00% | 0.00% | 643 | 349 | 417 | 0.21% |
| 16/06 | 100.00% | 0.00% | 99.20% | 0.80% | 100.00% | 0.00% | 609 | 372 | 387 | 0.29% |
| 17/06 | 100.00% | 0.00% | 99.20% | 0.80% | 100.00% | 0.00% | 615 | 350 | 0 | 0.18% |
| 18/06 | 100.00% | 0.00% | 99.20% | 0.80% | 100.00% | 0.00% | 615 | 360 | 397 | 0.18% |
| 19/06 | 100.00% | 0.00% | 99.20% | 0.80% | 100.00% | 0.00% | 602 | 369 | 0 | 0.16% |
| 20/06 | 100.00% | 0.00% | 99.20% | 0.80% | 100.00% | 0.00% | 618 | 356 | 0 | 0.17% |
| 21/06 | 100.00% | 0.00% | 99.20% | 0.80% | 100.00% | 0.00% | 627 | 348 | 0 | 0.16% |
| 22/06 | 100.00% | 0.00% | 99.20% | 0.80% | 100.00% | 0.00% | 623 | 347 | 0 | 0.16% |
| 23/06 | 100.00% | 0.00% | 99.20% | 0.80% | 100.00% | 0.00% | 650 | 379 | 0 | 0.14% |
| 24/06 | 100.00% | 0.00% | 99.20% | 0.80% | 100.00% | 0.00% | 612 | 377 | 411 | 0.14% |
| 25/06 | 100.00% | 0.00% | 99.20% | 0.80% | 100.00% | 0.00% | 613 | 359 | 211 | 0.12% |
| 26/06 | 100.00% | 0.00% | 99.20% | 0.80% | 100.00% | 0.00% | 619 | 356 | 260 | 0.15% |
| 27/06 | 100.00% | 0.00% | 99.20% | 0.80% | 100.00% | 0.00% | 640 | 356 | 0 | 0.16% |
| 28/06 | 100.00% | 0.00% | 99.20% | 0.80% | 100.00% | 0.00% | 650 | 356 | 428 | 0.17% |
| 29/06 | 100.00% | 0.00% | 99.20% | 0.80% | 39.30% | 60.70% | 790 | 376 | 1274 | 0.35% |
| 30/06 | 100.00% | 0.00% | 99.20% | 0.80% | 100.00% | 0.00% | 606 | 364 | 0 | 0.17% |
The requirement to publish the Independent survey quality metrics for personal accounts can be found here, and for business current accounts here.