Wireless networks have changed the way we use computers and mobile devices at home in the office and on the move. ‘Public’ wireless networks or hotspots mean that we can get online in places like cafés, hotels and parks. While this is very convenient, there is a security risk associated with it. When you access public Wi-Fi, you can never be sure who has set up the network and, more importantly, you don’t know who is connected to it. Malicious users could intercept anything you are doing online including capturing your passwords and reading private emails.
- Use 3G or 4G instead of public Wi-Fi when entering personal information where possible.
- If you see anything suspicious while using public Wi-Fi, report your concerns to the manager of the organization providing access to the Wi-Fi service.
- Avoid installing any system or application updates on your mobile phone or computer whilst using public Wi-Fi.
As soon as you believe your card has been lost or stolen, please contact us as soon as possible via our Freephone numbers listed below. We’ll cancel your card as soon as you tell us it’s missing and get a new card issued to your address (the one we have on file for you) in 5 to 7 working days.
Fraud, suspicious activity or unauthorised transactions?
To report online fraud, suspicious activity, unauthorised transactions on your account or ATM fraud, please contact us as soon as possible via our Freephone numbers listed below.
Shared your online login details?
If you have shared your banking details in response to a suspicious email, text or call, please notify us as soon as possible via the Freephone numbers listed below.
Report a suspicious email or text
To report suspicious Bank of Ireland UK related emails or texts (both personal and business customers), send the suspicious email or text to firstname.lastname@example.org
Emergency Contact Numbers
You can contact us 24 hours a day, 7 days a week on:
Calling from UK
Freephone: 0800 121 7790 (personal customers)
Freephone: 0800 032 1288 (Business On Line and Global Market Customers)
Calling from ROI
Freephone: 1800 946 764 (personal and business)
Calling from Overseas
Not Freephone: 00353 567 757 007
Please note: If we need to contact you about a potential fraud on your account, we will do this via a secure channel including, but not limited to, SMS or email.