Arranging for someone to help manage your money

GB Accounts only

We understand there may be times when you want, or need, someone to help you manage your account(s).

To choose the right type of third party authority, you’ll need to decide which option is best for you now and in the future.

Third Party Mandate

Frequently asked questions



What is a Third Party Mandate?

A Third Party Mandate is a temporary agreement between you and someone you trust. This could be a family member, friend or regular support worker.

It allows restricted access or control over your accounts. For example:

  • For savings and current accounts, your representative won’t be able to close your accounts or open new ones in your name.
  • For mortgages, your representative will only be able to view your outstanding balance and request statements.

How do I set up a Third Party Mandate on my Personal savings / current account(s)?

  • Download and complete all sections of the Third Party Mandate form.
  • Include a covering letter explaining why the authority is needed*
  • You do not need to send proof of identification and address at this time, we will ask you for it, if we need it later.
  • Send to us at:

PO Box 2124

Belfast

BT1 9RS

On receipt, we will:

  • Review the completed document;
  • Complete electronic identification and address verification of the representative
  • Telephone to explain the next steps, this may include asking for certified proof of identity and address

*You may wish to include a security word in the covering letter. When we call, we can refer to the security word so you know the call is genuine. Please do not use your account username or passwords as your security word.

How do I set up a Third Party Mandate on my GB Mortgage account?

You can visit our Mortgage help centre for details.

Power of Attorney and Court of Protection (Deputyship) / Guardianship Orders

Frequently asked questions




What is a Power of Attorney?

A Power of Attorney (POA) is a legal document that lets you appoint someone you trust (called an attorney) to act on your behalf. This can include managing your Bank of Ireland UK mortgage, your savings accounts or current account(s), paying bills, or handling other financial matters.

Further information about the different types of POA can be found here:

What are Court of Protection (Deputyship) / Guardianship Orders?

These are legal arrangements that allow someone to manage your financial affairs when:

  • you’ve already lost mental capacity, AND
  • a valid Power of Attorney isn’t already in place.

Setting the authority up on your personal savings / current account(s)

This covers Power of Attorney and Court of Protection (Deputyship) / Guardianship Orders on a GB Personal Savings or Current account.

If you choose one of these options, you’ll need to create it first. Once it’s ready, please follow the instructions below.

Step 1 – Send us the information we need:

  • Send a notarised copy of the document to us
    • By a solicitor, barrister, Notary Public or Commissioner of Oaths.
    • Every page must be correctly certified
    • Including their business address, contact details, date certified, printed name and signature
  • Include a covering letter* explaining why the authority is needed
  • The covering letter needs to include:
    • The account holder’s name and account number(s)
    • The representative’s name, date of birth, telephone number, postal address and email address
    • Send to us, via recorded or trackable mail, at:

PO Box 2124

Belfast

BT1 9RS

We will return the documents to you by the same method.

Step 2 – Processing and requesting any further information:

On receipt, we will:

  • Review the completed document
  • Complete electronic identification and address verification of the representative
  • Telephone to explain the next steps, this may include asking for certified proof of identity and address

Step 3 – Setting up the authority on the account(s)

Once we have all the information we need and have validated all the documents, we will set the authority up on the account.

*You may wish to include a security word in the covering letter. When we call, we can refer to the security word so you know the call is genuine. Please do not use your account username or passwords as your security word.

Setting the authority up on your mortgage account(s)

Appointeeship / BF57

An Appointeeship lets someone you trust (your Appointee) manage your state benefits or pension payments if you are unable to do so yourself. The BF57 form gives your Appointee the authority to do this.

To check if an Appointeeship can be set up on your GB Savings or Current account(s), call us on 0345 850 1234.

More information is available from:

Definitions

Ways to contact us

Phone

GB current accounts – 0345 850 1234

GB savings accounts – 0345 850 1234

GB mortgages – 0345 300 8000