Arranging for someone to help manage your money

NI Accounts only

We understand there may be times when you want, or need, someone to help you manage your account(s).

To choose the right type of third party authority, you’ll need to decide which option is best for you now and in the future.

Understanding Third Party Authority

There are different ways someone else can help manage your account(s). Below, we explain each option and answer common questions to help you choose what’s right for you.

If you’ve already set up a Third Party Authority, the below information also shows what your representative can and can’t do under that arrangement.

If you’re helping someone and aren’t sure what kind of Third Party Authority fits their situation, the table below might help. It shows which options apply depending on whether the person can still make their own decisions.

Type of Third Party AuthorityIs the donor’s mental capacity required when the authority is createdIs the donor’s mental capacity required when setting up the authority on an NI accountIs the donor’s mental capacity required while the authority is in place on the account
Third Party MandateYesYesYes
Ordinary and Unregistered Enduring POAYes*YesYes
Registered Enduring POAYes*NoNo
Controllership OrderNoNoNo

* An Enduring Power of Attorney can only be created when the donor has mental capacity. It must be registered when the donor is losing or has lost mental capacity.

Third Party Mandate

Frequently asked questions





What is a Third Party Mandate?

A Third Party Mandate is a temporary agreement between you and someone you trust. This could be a family member, friend or regular support worker.

It allows restricted access or control over your accounts. For example:

  • For savings and current accounts, your representative won’t be able to close your accounts or open new ones in your name.
  • For mortgages, your representative will only be able to view your outstanding balance and request statements.

Can a Third Party Mandate be added to my account if I’ve lost mental capacity?

No. You need to be able to make your own decisions for the mandate to work.

What if I lose mental capacity after setting up a Third Party Mandate on my account?

If that happens, your representative needs to let us know immediately. We’ll block access to your account, until a valid alternative authority is set up on the account.

That’s because the Third Party Mandate won’t be valid anymore, and we can’t follow instructions from someone who isn’t able to make decisions.

Examples of when a Third Party Mandate might be appropriate

  • You need temporary help with account management for convenience.
  • You are travelling and need help managing your account until you return.
  • You are injured, ill or have a disability.

Examples of when a Third Party Mandate is not appropriate

  • You need long term help with your finances.
  • You’re planning for future loss of mental capacity. This is because a Third Party Mandate is no longer valid if you lose mental capacity.
  • You want to give full control of your accounts to someone you trust.

How to set up Third Party Mandate on your account

If you decide that a Third Party Mandate is the right option for you, follow the instructions below:

Personal Savings and Current Account holders

Call us on 0345 6016 157.

Visit your local branch

Personal Mortgage Account holder

You can visit our Mortgage help centre for details.

Mortgage help centre

Power of Attorney

Frequently asked questions




What is a Power of Attorney?

A Power of Attorney (POA) is a legal document that lets you appoint someone you trust (called an attorney) to act on your behalf. This can include looking after your Bank of Ireland UK mortgage, your savings or current accounts, paying bills, or handling other financial matters.

Only POAs created and/or registered in Northern Ireland (NI) are legally valid in NI. This means, POAs from the Republic of Ireland, England and Wales (including Lasting Power of Attorney’s), or Scotland are not accepted in NI because they are not recognised under NI law.

Types of Power of Attorney

The type of Power of Attorney (POA) you have decides what your representative can do and whether we can still take instructions from you as the account holder.

The main types of POA recognised in NI are:

General / Specific POA

Becomes invalid if the donor loses mental capacity.

At this point the account becomes blocked until an alternative authority is set up.

Enduring POA (EPA)

If the donor loses mental capacity, the EPA will need to be registered with the Office of Care and Protection (OCP).

Once registered, the EPA will continue until it is revoked or the donor dies.

General

Both the donor and attorney can operate the account(s).

We apply some restrictions about what the attorney can do without the donor’s consent.

Specific

Operates in a similar way to a General POA.

However, we’ll need to check the ‘specified powers’ to make sure we can follow them properly.

Unregistered

Only valid where the donor has mental capacity.

However, we’ll need to check any ‘restrictions’ or ‘conditions’ to make sure we can follow them properly.

Registered

Only valid when the donor has lost mental capacity.

Subject to any restrictions or conditions specified in the EPA, the attorney has the same powers as the account holder when they had mental capacity.

When is a Power of Attorney not appropriate?

  • You are under 18
  • You have already lost the ability to make decisions and don’t already have a Power of Attorney in place.

How do I create a Power of Attorney?

You can find out more information at:

Setting up a Power of Attorney on an NI account

If you choose to use a Power of Attorney, you’ll need to create one first. Once it’s ready, follow the instructions below to add it to your account(s):

Personal Savings and Current Account holders

Call us on 0345 6016 157.

Visit your local branch

Personal Mortgage Account holders

You can visit our Mortgage help centre for details.

Mortgage help centre

Controllership

Frequently asked questions




What is a Controllership Order?

A Controllership Order is a legal arrangement that allows someone (the Controller) to manage the financial affairs of a person (the Patient) who:

  • has lost mental capacity, AND;
  • does not already have an Enduring Power of Attorney (EPA) in place.

When is a Controllership Order created?

It is created when an individual (the Patient) loses the ability to make decisions and does not already have an Enduring Power of Attorney (EPA) in place.

Does a Controllership give the Controller full powers over my account(s)

Subject to any restrictions or conditions specified in the Controllership Order, the Controller has the same powers as the account holder when they had mental capacity.

How do I find out more information about creating a Controllership Order?

You can find out more information at:

Setting up your Controllership on an NI account

If a Controllership Order is the right choice, it will need to be created first. Once it’s ready, follow the instructions below to add it to your account(s):

Personal Savings and Current Account holders

Call us on 0345 6016 157.

Visit your local branch

Personal Mortgage Account holders

Call us on 0345 300 8000.

Call us

Appointeeship / BF57

An Appointeeship lets someone you trust (your Appointee) manage your state benefits or pension payments if you are unable to do so yourself. The BF57 form gives your Appointee the authority to do this.

To check if an Appointeeship can be set up on your NI Savings or Current account(s), call us on 0345 6016 157 or visit your local branch.

More information is available from:

Definitions

Ways to contact us

Phone

NI current accounts – 0345 6016 157

NI savings accounts – 0345 6016 157

NI mortgages – 0345 300 8000

Visit your local branch

You can find the address of your nearest Bank of Ireland Branch here.