Helping Customers navigate the changing landscape or financial difficulties

During times of change, we are here to offer your business a range of practical resources and supports.

Our latest economic updates are designed to help your business navigate the current environment. Our dedicated teams are available to support as you plan and prepare for the future of your business.

If your business is diversifying operations or expanding into new markets, we would welcome a conversation about how we can best support you to deliver your plans.

For customers who may have concerns about existing borrowings, we would encourage you to talk to us early so we can help.

Economic Research Unit

The Bank of Ireland Economic Research Unit (ERU) provides regular commentary and analysis of economic and market events in Ireland, the UK, the Euro Area and US.

The ERU prepares regular reports on the global, UK and Irish economies.

Find out more here.

Information for SMEs in / or Facing Financial Difficulties

If you’re having financial difficulties, we’re here to help.

We understand that every situation is different. We’ll take the time to understand your situation and work with you to find the best way forward.

From time to time, we may get in touch to ask for updated information about your business or to discuss your current circumstances.

We may do this because some of the information we hold is out of date, we need more information about your business, or we want to discuss support that may be available to you.

We may contact you by letter, email or through a member of the Bank of Ireland team. If you recently received a letter from us and would like some support, please call the number provided or visit your local branch. We’re here to help you.

Keeping your information up to date helps us understand your business and give you the right support when you need it.

  • What should you do if we contact you?

    Tell us about your circumstances

    Tell us about any challenges your business is facing and any concerns you have about your finances or future commitments.

    Work with us to understand your situation

    Talking to us openly and keeping in touch helps us understand your situation and agree the next steps with you.

    Provide the information we ask for

    Sending us the information we need within the timeframe we give you helps us review your situation as quickly as possible.

    Complete any documents we send you

    We may ask you to complete forms to support our review of your situation.

  • Information we may ask you for

    The information we ask for will depend on your business and your circumstances. To help us understand your situation, we may ask for:

    • Up-to-date financial accounts
    • Management accounts
    • Cashflow forecasts
    • Business plans
    • Information about your recent trading performance
    • Details of any outstanding loans or borrowing
    • Information about debtors and creditors
    • Bank statements and other financial information
    • Confirmation that your tax affairs are up to date
    • Any other information that helps us understand your business and support needs.
  • How we can support your business

    We understand that every business is different.

    We will take the time to understand your circumstances before discussing the support available.

    Our aim is to work with you to find a practical and sustainable solution. We will consider your individual circumstances, including the size of your business, the sector you operate in and any borrowing you have.

    Depending on your circumstances, support may include:

    • Interest-only arrangements for an agreed period
    • Reduced repayment arrangements
    • Loan term extensions
    • Other solutions appropriate to your individual business circumstances.

Getting in touch

If you’re an SME and concerned about your business finances, please call 0800 9175 715 (9am to 5pm, Monday to Friday). We will be happy to help you.

Further Support

Visit the Money Worries Hub for further information and advice.

Contact us

We have dedicated teams across Northern Ireland who understand the nature of your business.

Contact our business banking team

Business Team, Bank of Ireland UK

Find out more about our Corporate Banking support

Corporate Banking, Northern Ireland