Lending Appeals Process

Informing you about this process is part of our commitment to supporting you and your business.

The right type of funding can play a vital role in helping your business reach its potential. Our business lending appeals process enables you to appeal against a lending decision if your lending application has been declined or you are not completely satisfied with the terms of the lending offer, for example the need to provide security, regular financial trading information or up-to-date property valuations.

When can I appeal?


Under normal circumstances and subject to receipt of all necessary information, you will be advised of the decision regarding your lending application within 2 -3 days. Where an application for credit is declined, we will explain the reason why and how you can appeal against the decision.

You can appeal if your application was declined and:

  • The turnover of your business is under £25 million (if part of a group of companies, this applies to the full group)
  • Your lending application was declined in the past 30 days
  • You provided all the required information to your Account Manager
  • You have not previously appealed this decision
  • Your existing lending is not subject to formal demand or enforcement or legal proceedings

You can also appeal if your application was approved but you are not satisfied with the terms of the finance. This excludes the cost of agreed lending, such as interest rates, fees and costs or the standard terms and conditions. You cannot appeal after the funds have been drawn down.