Lending Appeals Process

Informing you about this process is part of our commitment to supporting you and your business.

The right type of funding can play a vital role in helping your business reach its potential. Our business lending appeals process enables you to appeal against a lending decision if your lending application has been declined or you are not completely satisfied with the terms of the lending offer, for example the need to provide security, regular financial trading information or up-to-date property valuations.

How do I appeal?

Appeals need to be made within 30 days of the decline decision being advised to you. Make sure you outline the reason for your appeal and include any additional information to support your case. We recommend that before submitting your appeal you talk to your Account Manager to understand why your application was declined, so those reasons can be addressed.

Appeals should be sent in writing to the following address within 30 days of your declined decision being advised:

Bank of Ireland UK
Business Lending & Credit Governance
7th Floor, 1 Donegall Square South
Belfast
BT1 5LR

We will issue an acknowledgement of appeal letter which advises you that we have received your appeal and that we will respond to your appeal within 30 days of receiving your appeal request.