New Bank of Ireland mobile app now fully rolled out
Bank of Ireland has completed the rollout of its new mobile banking app, with the upgraded app now available to all customers across Android and iOS devices.
Customers with automatic updates enabled will have received the new app automatically, those that don’t just have to update to the new version.
The new app has been redesigned around how customers manage their money day to day, providing a faster, simpler and more intuitive mobile banking experience. Customers can check balances and transactions more easily, make payments, manage payees and standing orders, control their cards and manage linked devices.
The app also provides enhanced security, accessibility and privacy features. Biometric security has been extended beyond signing in, allowing customers to use fingerprint or facial recognition to approve payments, add cards to a digital wallet, view their PIN and add new payees.
Gail Goldie, CEO, Bank of Ireland UK, said:
“We want to make it as easy as possible for customers to bank with us in the way that works for them. Our new app improves many of the everyday things customers rely on, from making payments and checking transactions to managing cards and payees, while giving them greater control over their banking. It’s another important step in improving the experience we provide for our customers.”
Ciarán Coyle, Group Chief Operating Officer, Bank of Ireland, said:
“Completing the rollout of our new mobile app is a significant step forward for our digital services. With around 30 million log-ins every month, this is our most-used customer channel, so getting the experience right really matters.
Importantly, this is not just about the improvements customers can see today. The new platform gives us a stronger foundation to keep improving the app and it demonstrates the investment we are making to deliver faster, simpler and more secure banking for our customers.”
Other improvements with the new app include:
- Clearer account information, including larger balance displays, continuous scrolling through transactions and daily running totals
- Simpler payee management with full details visible and easier controls including editing of references for specific payments
- Easier standing order changes, including quick amount adjustments and clearly labelled ‘cancel’ and ‘block’ options
- More control over cards, including the ability to quickly freeze and unfreeze cards
- Greater privacy with customers able to blur account balances on screen
- Dark mode providing more comfortable viewing in low-light settings
- Improved accessibility, including adjustable font sizes and a design aligned with European Accessibility Act requirements
- Better device management allowing customers to see, rename and remove devices linked to their account.