Submit Your Complaint - Bank of Ireland UK

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We are sorry that you feel you have cause to complain. We are eager to put things right as soon as we can, so please use this form to tell us what has happened.
To help us understand the full details of your complaint, please provide as much relevant information as you can.
Once you have completed this form it will be sent to the appropriate Complaints team, who will contact you as soon as possible with a response to the issues you have raised.
Please confirm you have read our Privacy Notice before proceeding*
- Yes
Privacy Notice
Title*
First name (required)*
Surname (required)*
Address line 1 (required)*
Address line 2*
Address line 3
Postcode (required)*
Telephone number
Email address
Date of birth
Are you complaining on behalf of someone else?
- Yes
- No
If yes please tell us their name and address
Title*
First name*
Surname*
Address line 1*
Address line 2*
Address line 3
Postcode*
Account number (if applicable)
What product, if any, do you have?*
For the Bank of Ireland UK Personal Credit Card the quickest and easiest way to make a complaint is by contacting the team using Live Chat. Head to the More tab in the Bank of Ireland UK Credit Card app, choose Help and you’ll see the option to start a chat. If you can’t use the app, you can call 0345 309 8099 or write to Bank of Ireland UK Credit Card Services, c/o Jaja Finance, RRD Leicester, PO Box 10782, Wigston, LE18 9HS. (Jaja Finance are the Bank of Ireland UK Personal Credit Card provider.)
Tell us what went wrong*
Have you been in touch with us about this before?*
If you answered 'Yes' to the above question, please give us your reference number, if you have one
What was your address at the time you opened the account you are complaining about?
Did you use a different name when you opened the account you are complaining about?
- Yes
- No
If yes, please tell us your name as it was at the time:
Please tell us about anything else you feel is relevant to your complaint