Before making any decisions, you should complete our income and expenditure form.
It’s important you fill this out before speaking to us so we can get a better understanding of your circumstances.
Once we receive your completed form and relevant documents, we’ll be in touch to talk through your options. We’ll work with you to make sure your payments are realistic and affordable for you.
You’ll need to send us copies of the Standard Documents listed on the form so that we can complete a full assessment of your financial circumstances. If these aren’t provided, it may result in a delayed decision on the support we can offer.
If you’ve completed a form for a different lender and none of your details have changed, we may be able to use it. We may ask for more information and you’ll need to provide the standard documents listed on our form. Please include your Bank of Ireland mortgage account number on the other lender’s form or in a covering letter.
We’ll be able to review your circumstances quickest if you complete our online form.You’ll need to post any additional documents to the address below.
Alternatively, you can print it yourself or request a copy is posted to you.
You’ll need to send your completed form to:
Bank of Ireland
Mortgage Debt Management
PO Box 3191
Worried about keeping up with repayments on your mortgage? You can download free copies of the following guides for information, tips and advice:
- Money Advice Service’s ‘Problems paying your mortgage’ is available in English and Welsh
- National Homelessness Advice Service’s ‘Are you worried about paying your mortgage?’ guide.
The following websites also provide free independent information and advice on housing and debt management:
- Citizens Advice Bureau provide information and advice on consumer rights – including benefits, housing, employment, debt, consumer and legal issues.
- Step Change is a registered debt charity, dedicated to assisting and supporting people in financial difficulty by providing debt counselling advice.
- Direct.Gov is the government website providing information and advice on housing, financial support, benefits, debt management and government schemes.
- Money Advice Service is a government service funded by a levy on the financial services industry. The service provides clear, unbiased money advice to help people make informed choices about their finances.
- National Debtline is a charity providing both online and telephone debt advice.
- Payplan is a free debt advice and debt management planning service.
- Shelter is a charity that works to alleviate the distress caused by homelessness and bad housing. Shelter cannot house people, but they do give advice and information to people in housing need.