Life events

When a challenging life event happens and you’re faced with having to sort out finances, you may not know where to turn.
 
We’re here to guide you through the next steps and give you the support you need.

It can be hard to cope when a family member or loved one passes away. It’s an upsetting time – particularly if you need to sort out the legal and financial issues. We want to reassure you that we’ll do all we can to support you.

We have a small team dedicated to handling all your queries and requests – you can send us a message on your hub or call on 0345 300 8000*.

Our help and guidance section provides practical help at this difficult time.

‘Tell us once’ Service

When you contact us, let us know if you’re aware of any other accounts the deceased customer held with the Bank of Ireland so we can help put the right people in touch.

 

*Calls are recorded for training and monitoring purposes. Lines are open 9am– 5pm Monday to Friday. 03 calls cost no more than calls to geographic numbers (01 or 02). Calls from landlines and mobiles are included in free call packages.

When a relationship ends it can be difficult to know where to start with your finances. There are so many things to think about it may seem confusing. We’re here to help and can offer support – visit our help and guidance section for practical advice on things to consider when you separate.

There are also lots of organisations that can offer you advice during this difficult time. It may help to talk to a relationship counsellor or join a local support group. Relate, the UKs leading relationship support organisation, provides advice and counselling online, over the phone and face-to-face.

The important thing is keeping us up to date with your contact details so we know how to get in touch when we need to.

Financial or domestic abuse

If you’re suffering from financial or domestic abuse and need us to contact you safely to discuss your mortgage, you can let us know how you would like to be contacted and when is a good time by completing this form.

If the unexpected happens, it might help to ask someone else like a spouse, partner, family member or solicitor to look after your finances for you. There are several ways this can be arranged, depending on the help you need and how long you need it for.

Our getting help section has information on how to apply for third party authority or power of attorney.

Let us know if you need support in any way – knowing how you plan on managing your mortgage going forwards makes it easier for us to offer you the right support. Call us on 0345 300 8000*. If you would rather not pick up the phone, you can contact us via your hub at a time to suit you.

 

*Calls are recorded for training and monitoring purposes. Lines are open 9am– 5pm Monday to Friday. 03 calls cost no more than calls to geographic numbers (01 or 02). Calls from landlines and mobiles are included in free call packages.

The prospect of redundancy can be daunting, particularly if your finances are likely to be affected. But there are steps you can take to help you manage any potential difficulties.

The important thing is to get in touch and let us know the plans for your mortgage – the sooner you let us know, the easier it will be to help you.

You can send us a message on your hub or call us on 0800 300 8000*.

 

*Calls are recorded for training and monitoring purposes. Lines are open 9am– 5pm Monday to Friday. 03 calls cost no more than calls to geographic numbers (01 or 02). Calls from landlines and mobiles are included in free call packages.

Your home may be repossessed if you do not keep up repayments on your mortgage.