If you need anything else, call us on 0345 300 8000*. Our lines are currently busier than normal so you may find call waiting times are longer. We apologise for any inconvenience. If you want an appointment please don’t delay contacting us as soon as possible.
*Calls are recorded for training and monitoring purposes. Lines are open 9am– 5pm Monday to Friday. 03 calls cost no more than calls to geographic numbers (01 or 02). Calls from landlines and mobiles are included in free call packages.
How to make a complaint
We’re committed to doing our best. If you’re unhappy with our service, we want to know. And we’ll do everything we can to put things right. After all, it’s only through your feedback that we can improve our service.
For PPI questions, please visit our dedicated PPI section.