If you prefer, call us on 0345 300 8000*. Our lines are currently busier than normal so you may find call waiting times are longer. We apologise for any inconvenience. If you want an appointment please don’t delay contacting us as soon as possible.
*Calls are recorded for training and monitoring purposes. Lines are open 9am – 5pm Monday to Friday. We’re closed on Bank Holidays. 03 calls cost no more than calls to geographic numbers (01 or 02). Calls from landlines and mobiles are included in free call packages.
How to make a complaint
We’re committed to doing our best, but sometimes things can go wrong. If you’re unhappy with our service, we want to know. We’ll do everything we can to put things right for you. After all, it’s only through your feedback that we can improve our service.
If your complaint is regarding Payment Protection Insurance (PPI), please visit our dedicated PPI page.