Change your personal details

You should let us know if you want to change your marketing preferences or contact details. Keeping your account up to date means we can get in touch if we need to tell you anything about your mortgage or have products you may be interested in.

Bank of Ireland (UK) plc and other members of the Bank of Ireland Group would like to tell you about financial products and associated services, such as mortgages, savings, loans and credit cards. This may include offers of new rates, where relevant, that may be of interest to you.

If you do not give consent this may limit the information, products and services we can offer you.

Please note: if you have any other accounts with Bank of Ireland and have provided a different preference to those chosen below, please allow a short period of time for your latest preference to apply.

  • Enter your ten digit number. You can find this in your hub or annual mortgage statement.
  • You can also ask us to change your preferences by writing to us at:


  • This field is for validation purposes and should be left unchanged.

Phone number or email address

You can request an update of your phone number or email address from your hub. If you prefer, send us a completed change of contact details form.

Download form


Correspondence address

Let us know if you’re changing address by sending us a completed change of address form.

Please read our let with consent section if you have a residential mortgage and plan to move out and let your property.

Download form



Send us a completed change of name form with a certified copy of a document proving your name has changed. Details of how to certify a document are mentioned in the form. Don’t forget to ask the person certifying if they charge to do so. We recommend sending any documents by recorded delivery.

Download form


Sending you a form

You can request a form to be posted to you if you don’t have a printer, or would like it in another format such as large print, Braille, on coloured paper or audio. This can take up to five working days to be sent. Please allow extra time for Royal Mail delivery.