Worried about paying your mortgage?
Having a conversation with us if you’re worried about paying your mortgage won’t affect your credit score. Call us on 0345 300 8000* as soon as possible to talk about your options.
What happens when I call?
We’ll need to get a clear idea of your finances. It’s important you know how much money you receive each month and what you spend your money on. This includes monthly household bills, personal loans, credit cards or overdrafts. Having this information to hand will be useful as we may ask you to complete an Income & Expenditure form.
When you contact us, we’ll:
- Explore practical solutions you can afford. This may include finding a payment plan that works for you. You’ll receive ongoing support to make sure this remains affordable
- Tell you about free independent debt help and advice from support organisations.
You’re not alone – thousands of mortgage borrowers are getting help from their lender every year.
Is there anything else I need to do?
- Tell people paying or guaranteeing the mortgage about your situation
- Check whether you have insurance in place that could help pay your mortgage
- Work out your income and how much you spend on bills, your mortgage and other outgoings, such as shopping and car expenses. Using a budget planner can help you work this out
- Check whether you’re eligible for any benefits or tax credits by contacting the Department for Work and Pensions
- Struggling with your mental health can make it harder to manage your finances. Visit our mental health page which has a list of organisations which can help.
If you’re feeling like it’s difficult to keep on top of everything financially, the first step is to tell us about your situation. Talking to us about your options won’t affect your credit score. You can send us a message on your hub or call us on 0345 300 8000*.
Getting help with your finances
If you feel you need help to manage your mortgage, you can:
- Grant third party authority by asking someone you trust to talk to us about your mortgage on your behalf
- Set up a power of attorney by choosing someone who will help you make decisions, either together or on your behalf.
Our practical help section explains these options in more detail.
Further help and support
The following organisations can help with any financial concerns you might have. They offer free and independent advice:
- StepChange Debt Charity, PayPlan and National Debtline offer debt help, advice and solutions
- MoneyHelper have free easy to access money tools, information and advice
- The National Homelessness Advice Service has a guide to help with Mortgage payment problems.
Advice on housing and homelessness
- Shelter gives help and advice to anyone affected by homelessness and poor housing.
Help with wellbeing
- Mind support people to help them understand and manage their mental health
- Mental Health UK offer support and services for those facing mental health challenges with alcoholism, money problems, loneliness and isolation
- Samaritans help and support people who are in or may end up in a crisis.
*Calls are recorded for training and monitoring purposes. Lines are open 9am – 5pm Monday to Friday. We’re closed on Bank Holidays. 03 calls cost no more than calls to geographic numbers (01 or 02). Calls from landlines and mobiles are included in free call packages.