There may be times where you require additional information about your mortgage such as:
Annual mortgage statement
Your annual mortgage statement shows you:
- Your mortgage balance
- Any sub accounts you may have
- The interest you’ve been paying.
Certificate of interest statement
Payment history statement
How do I request this information?
Your hub is the quickest and easiest way to request information about your mortgage. Simply use the ‘Tools’ facility to request information such as your duplicate annual mortgage statement, certificate of interest or payment history. Once we’ve received your request, we aim to send you the information you requested within 5 working days.
Your hub can also provide you with lots of other useful information such as:
- Your current mortgage balance
- Monthly payment amount
- Information about your current promotional period.
If you need any other information, just send us a secure message on your hub and we’ll do all we can to help.
Complete our online form and once we’ve received your request we’ll aim to send you the information within 5 working days.
You can request your original deeds at any time if we have them. However, you must appoint a solicitor to ask for them on your behalf. The firm must be on our approved panel – get in touch to check.
* We aim to deal with any requests within five working days.
You can also visit our glossary for an explanation of words and phrases used.