Getting information about my mortgage

Find out about your mortgage in a way that suits you.

Request mortgage information

Your hub

Visit your hub to see details about your mortgage whenever you need it. You can also use ‘Tools’ to ask for*:

  • Your payment history for a specific period
  • A duplicate annual mortgage statement
  • A redemption statement
  • A certificate of interest
  • Anything else by sending us a message.

Alternatively, use our online form*.

 

* We aim to deal with any requests within five working days.

Your deeds

Use your hub to see whether we have the deeds to your property, otherwise ask us online*.

You can request your original deeds at any time if we have them. However, you must appoint a solicitor to ask for them on your behalf. The firm must be on our approved panel – get in touch to check.

 

* We aim to deal with any requests within five working days.

General information

You can also visit our glossary for an explanation of words and phrases used.