If you’re acting on behalf of a client and need a redemption statement, you can request this by filling out the following form. We’ll aim to get this out to you within 5 days.
If it’s time for us to release the charge on a property, you can request this on behalf of your client by writing to us at:
Mortgage Customer Services Department
Bank of Ireland
PO Box 3191
1 Temple Quay
You’ll need to make the request in writing using your company headed paper, confirming the account number and property address. As long as the mortgage has been fully redeemed, we’ll then release the charge. If we hold any title deeds, we’ll send them directly to your company address (unless instructed otherwise).
If you need to request a client’s deeds at any time prior to redemption, you can write to us at: Mortgage Customer Services Department, Bank of Ireland, PO Box 3191, 1 Temple Quay, Bristol, BS1 9HY. You’ll need to make the request in writing using your company headed paper, and confirm that you’re acting on behalf of the client. Providing your company is on our panel of approved firms, we’ll then be able to send out the deeds. An administration fee may apply and we’ll write to your client explaining this.
If you’d prefer to speak to us, you can call our Mortgage Customer Services team. If you’re unsure if your company is on our approved panel of firms, we can let you know this. Please call us on 0345 300 8000 (Monday to Friday 9am – 5pm).