Make your mortgage payment

Making your monthly payment by Direct Debit is an easy way to pay your mortgage. It means it’s taken automatically from your bank account which:

• Saves you time – no need to login to your hub, make bank transfers or call us every month
• Is hassle free – no chance of missing your payment date
• Gives you peace of mind – meaning if we make an error with your payment, we’ll give you a full and immediate refund, thanks to the Direct Debit Guarantee.

How do I set up or change my current Direct Debit?

It’s simple –just complete the correct form for your mortgage and post it back to us.

What if I don’t have a printer?

We can send you a form if you can’t print it. You can:

• Request a form through your hub using messaging or
• Ask us to post you one.

Can I change my payment date?

Changing your payment date could help you to manage your finances. You can request this through your hub or by getting in touch.
 

How long will it take you to set up a Direct Debit?

We aim to deal with any changes to your Direct Debit within five working days. We’ll write to you confirming when the change(s) will take effect.

Pay your monthly payment using the button below. You’ll be taken to a secure payment page, so your details are always protected.
 

What details will I need?

To pay online, you’ll need:

• Your mortgage account number – you’ll find this in your hub or on your Annual Mortgage Statement
• The postcode of the mortgaged property
• Your debit/credit card.

When making your payment, please remember:

• You must pay by 6pm on the last day of the month if you want it applied to your account in the same month
• If you pay between 6pm and midnight on the last day of the month, it will be applied to your account during the next month. This means when we add the interest to your account for the current month, your payment won’t be included.

This doesn’t affect your credit score.
 

Can I pay by credit card?

Yes, but think about whether this is your best option. You should bear in mind:

• Your card company may charge you fees and interest for making the payment
• Once payments are made, they can’t be refunded
• Paying by credit card can lead to increased debt. Visit our help and support page if you’re struggling to pay your mortgage.

Make a payment

How do I make my payment using my bank account?

You can pay your mortgage using one of the options below. Please make sure you use the correct details for your mortgage account.

Please use your mortgage account number as the reference. You’ll find this in your hub or on your Annual Mortgage Statement.

IBAN numbers are only needed if you’re making your payment from abroad.

Please allow up to five working days for your payment to show on your bank account.