Your hub
Visit your hub to see details about your mortgage whenever you need it. You can also use ‘Tools’ to ask for*:
- Your payment history for a specific period
- A duplicate annual mortgage statement
- A redemption statement
- A certificate of interest
- Anything else by sending us a message.
Alternatively, use our online form*.
* We aim to deal with any requests within five working days.
Your deeds
Use your hub to see whether we have the deeds to your property, otherwise ask us online*.
You can request your original deeds at any time if we have them. However, you must appoint a solicitor to ask for them on your behalf. The firm must be on our approved panel – get in touch to check.
* We aim to deal with any requests within five working days.
General information
You can also visit our glossary for an explanation of words and phrases used.