Frequently Asked Questions

Frequently Asked Questions

  • Which branches are closing?
    The full list of closing branches is shown below. For more information about when branches are closing, click here.

    • Ballymena
    • Banbridge
    • Crossmaglen
    • Downpatrick
    • Dungannon
    • Keady
    • Limavady
    • Lisburn
    • Lisburn Road, Belfast
    • Lisnaskea
    • Ormeau Road, Belfast
    • Portadown
    • Strabane
    • Strand Road, Derry / Londonderry
    • University Road, Belfast
  • When are branches closing?
    We anticipate that branches will close from June to the end of 2021. More information regarding closing dates can be found here.
  • I can’t find details of when my branch will close
    We have provided the dates of those branches which are closing between June and October 2021. We will provide the dates for the remaining branches in due course. All customers will receive at least 12 weeks’ notice of the date when their branch will close.
  • Why are you closing my branch?

    We have seen that Bank of Ireland UK customers in Northern Ireland have increasingly used digital banking services over the past 10 years and this has rapidly accelerated in recent years. Since 2017, digital banking by Bank of Ireland UK customers in Northern Ireland has increased by 50%, while branch footfall has sharply declined. Our customers are also using more Post Office services, with 52% of over-the-counter transactions now made in Post Office branches.

    We have invested in technology that enables customers to bank digitally – including launching a new banking app and updating our online banking. Alongside this we have also introduced digital ways to pay with Google Pay and Apple Pay. We believe that we can continue to meet the needs of customers through our remaining 13 branches, together with our digital and telephone channels and other ways of banking including cash machines/Post Office branches.

    We will continue to engage with you throughout the process so we can continue to provide services to you.

  • Where will my account be moving to?

    Your account(s) will be transferred to another Bank of Ireland branch in Northern Ireland. More information can be found here

    None of your account details will change.

  • Will my account details change?

    No. Following the closure of your branch, there will be no change to your account details:

    • Your sort code and account number will remain the same.
    • You can continue to use your debit card, cheque book and lodgement book. On renewal, they will be updated to carry the new details of your new branch.
    • Any standing orders and Direct Debits will continue as normal.
    • Any payments made into your account(s), for example pension and benefits, will continue to be made as before.
    • Existing PINs and login details and passwords for digital and phone banking will also stay the same.
  • Which branches are remaining open?
    The branches that will remain open are:

    • Andersonstown
    • Armagh
    • Bangor
    • Belfast City Branch
    • Coleraine
    • Cookstown
    • Culmore Road, Derry / Londonderry
    • Enniskillen
    • Glengormley
    • Lurgan
    • Magherafelt
    • Newry
    • Omagh

    You can continue to use any Bank of Ireland branch in Northern Ireland for your everyday banking and can access your account(s) through our extensive range of digital and phone services which gives you full access to your account(s), including making payments etc. You can also carry out transactions at over 500 Post Office branches throughout Northern Ireland. More details about Post Office services can be found in these FAQs.


  • Is my money safe?
    Yes, the decision to close branches in no way relates to the safety of customer deposits. More information can be found here
  • When will I be given more information about the closure of my branch?
    We will write to you at least 12 weeks in advance of the closure of your branch. This is in line with regulatory requirements. We will:

    • advise you that your branch will be closing and the proposed date of closure;
    • inform you which branch your account(s) will be transferred to and provide details on how to continue to access your account(s).

    You can continue to use any Bank of Ireland branch in Northern Ireland for your everyday banking: all remaining branches are fully accessible. You can find the list of remaining branches in these FAQs. You can also access your account(s) through our extensive range of digital and phone services which gives you full access to your account(s), including making payments etc. It is also possible to carry out transactions at over 500 Post Office branches throughout Northern Ireland. More details about Post Office services can be found in these FAQs.

    We will provide updates throughout the process here

  • How will I continue to bank with Bank of Ireland when my branch closes?

    You can bank with us through our range of digital and phone services and you can also continue to use any Bank of Ireland branch in Northern Ireland for your everyday banking.

    You can also carry out transactions at over 500 Post Office branches throughout Northern Ireland. More details about all of these services can be found in these FAQs.

  • Will I be able to continue to bank through the Post Office?

    Yes. The Post Office provides a range of banking services to both personal and business customers of Bank of Ireland UK.

    Personal customers are already able to undertake everyday banking transactions (deposits of cash and cheques, debit card withdrawals and account balance enquiries) at any Post Office branch. You don’t need to make any special arrangements to do this.

    Business customers with high volume or pre-ordered coin requirements can nominate a Post Office branch. Please speak to your branch team or account manager for more details. The Post Office will also offer newly enhanced services which complete the main counter banking requirements for most businesses, including cheque encashment and bulk cash lodgements. Further details about these services will be provided in due course.

    The list of Post Office branches within close proximity of Bank branches that are closing between June and October 2021 can be found here.

  • I don't use the internet. What am I supposed to do?
    Although your account will be administered from a new branch, you can still bank with us over the phone and can also carry out transactions at over 500 Post Office branches throughout Northern Ireland. More details about Post Office services can be found in these FAQs.
  • What will happen to staff when the branch closes?
    The Bank is engaging with these colleagues to set out a range of options, including redeployment to another branch, redeployment to a new role within the Bank, or voluntary redundancy for those that choose this.
  • Who can I make a complaint to?
    We are committed to supporting you through your transfer to your new branch. However, if you would like to raise a complaint, you can do this online, by calling us on 03457 365 555, or in branch.
  • Is the decision to close branches related to Brexit?
    No. Bank of Ireland UK’s review of the branch network in Northern Ireland has not been influenced by Brexit.
  • Do customers have to do anything in advance of the closures?
    No. You do not have to do anything and can continue to bank as you do today. If your branch is closing, we will write to you at least 12 weeks before your branch closes to give you all the information you need, including alternative ways to carry out everyday banking activities.
  • Are my local politicians and interest groups aware of these changes?
    We are communicating with a wide range of stakeholders about this change, including local representatives, business organisations, and advocacy groups. We will reflect the feedback we receive in the updated impact assessment documents before branches close. These can be found here
  • I am unable to travel far and worry I won’t be able to get to my new branch

    We are committed to supporting all customers through this change and understand your concerns. For customers who need extra support, we will be proactively contacting them to help them with their transition to their new branch.

    You can continue to use any Bank of Ireland branch in Northern Ireland for your everyday banking: all remaining branches are fully accessible. You can also access your account(s) through our extensive range of digital and phone services which gives you full access to your account, including making payments. It is also possible to carry out transactions at over 500 Post Office branches throughout Northern Ireland. The list of Post Office branches within close proximity of Bank branches that are closing between June and October 2021 can be found here.

    For business customers, you can contact your account manager by phone and email, just as you do today. As Covid-19 restrictions are eased, they will also be able to meet up with you in person again.

  • Are the branch closures related to the effects of the COVID-19 pandemic on how people choose to bank?
    No, there is no direct relationship. The pandemic has accelerated the shift towards our customers increasingly using digital banking but that trend has been obvious for some time and was part of our considerations.
  • Why are you closing this branch? Why not another one?
    A number of factors were used to make the decision about closing branches. This included the need for a broad geographic spread and at least one branch remaining in each county in Northern Ireland, the proximity of another branch and/or Post Office for customers of closing branches, ensuring continued access to cash services (particularly for vulnerable customers), reduced and reducing branch visits and an increasingly digitised customer base.
  • Why is my account moving to the new branch and not another one?

    The branch that your account will be administered from has been chosen based on a number of factors including geographic spread, arterial roads etc.

    Although your account(s) will be administered from a new branch, you can also access your account(s) through our extensive range of digital and phone services which gives you full access to your account, including making payments etc. It is also possible to carry out transactions at any Bank of Ireland UK branch or at over 500 Post Office branches throughout Northern Ireland. More details about Post Office services can be found in these FAQs.