More control with your business debit cards. Now that’s handy.

Log in to Business On Line

With these new Banking 365 card management features, you’ve got all the control you want over your business debit card – through your smartphone or desktop.

  • Activate new debit cards for online transactions
  • Freeze/Unfreeze your card – handy if you’ve misplaced it
  • Order replacement business debit cards without having to call the bank

Please note, these additional card control features are not available on Banking 365 for business credit cards.

FAQs

  • Lost or Stolen
    My card has been lost or stolen. How do I get a new one?

    Please call our 24-hour service immediately if your card(s) has/have been lost or stolen. You can do this by selecting the card you lost in the Bank of Ireland app and use the option ‘Report lost or stolen’ or use the phone numbers below:

    Northern Ireland and Great Britain customers:

    • 0345 161 0020**
    • 0800 121 7790*
    • +44 800 121 7790** if calling from abroad

    The Phone/Tablet I use as my smart device has been lost or has been stolen.

    You should report any lost or stolen smartphone or tablet you use as your smart device to Bank of Ireland when:

    • You use it as security device for online banking
    • You use it for a digital wallet e.g. Google Pay (android devices) or Apple Pay (iOS devices).
  • Ordering replacement card
    How do I order a replacement card?

    • Log into 365 online and tap on ‘Cards’.
    • Select the card you want to replace and tap ‘Replace damaged card’.

    *Please note you can only order 1 replacement card on your account per month. If you need to order another replacement card during this time, please contact our call centre for details.

    Northern Ireland and Great Britain customers:

    • 03457 365 555**
    • +44 3457 365 555** if calling from abroad

    9am to 5pm Monday to Friday (including Bank holidays)
    Saturday 9am to 2pm and Closed Sunday

    I have ordered a new replacement card, when will it appear in my app?

    The card should appear in your app immediately after you have completed the order. However you will be unable to activate your new card for 24 hours.

  • Freeze/Unfreeze card
    Can I place a temporary freeze on my cards?

    Yes, you can limit the card’s functions whenever you like.

    • Log in to the app or 365 online and tap on ‘Cards’.
    • Select the card you want to freeze or unfreeze. Tap ‘On’ to freeze or ‘Off’ to unfreeze.
  • Card Activation
    Can I activate my debit card using the Bank of Ireland mobile app?

    If you activate your debit card using the mobile app you can only use the card to make transactions online or by using Google Pay or Apple Pay.

    Will my new debit card be activated when it arrives in the post?

    No. You’ll need to activate your new debit card by using the card with your PIN, at a store checkout or by doing a balance enquiry at a cash machine.

    I have activated my card using the app but it does not work. Why not?

    If you have activated your card between the hours of 11.00pm and 4.00am, it can take up to 5 hours for your card to work.

  • New Cards
    My physical card has not arrived, should I order a new one?

    If your physical card has not arrived after 5-7 working days of ordering, you should contact us and we can order a new one for you.

    Northern Ireland and Great Britain customers:

    • 03457 365 555
    • +44 3457 365 555 if calling from abroad

    9am to 5pm Monday to Friday (including Bank holidays)
    Saturday 9am to 2pm and Closed Sunday

    My Card expires soon, when will I receive my new one?

    You will receive your physical card 4/6 weeks before existing card is due to expire.

    60 days prior to expiry, you will see your existing card labelled with ‘Nearing Expiry’. 30 days prior you will have the option to activate your new renewal card via the digital app or browser.

    By this time you should have received your new physical card in post. If you activate your new renewal card then the existing card is immediately cancelled and will stop working.

    Why doesn’t my debit card work?

    It may be that you have yet to activate it via a cash machine or by completing a card transaction using your PIN, or you have placed a freeze on your card. If neither of these is the case, please contact us.
    Northern Ireland and Great Britain customers:

    • 03457 365 555**
    • +44 3457 365 555** if calling from abroad

    9am to 5pm Monday to Friday (including Bank holidays)
    Saturday 9am to 2pm and Closed Sunday

  • Other
    How do I unblock my card?

    If your card is labelled with a ‘Blocked’ status, please contact us.

    Northern Ireland and Great Britain customers:

    • 03457 365 555**
    • +44 3457 365 555** if calling from abroad

    9am to 5pm Monday to Friday (including Bank holidays)
    Saturday 9am to 2pm and Closed Sunday

    My card has expired, however I can still see it on my app?

    Yes you will see your expired card in the App/desktop for 3 months after expiry. To order a new card you must contact our call centre.

    Northern Ireland and Great Britain customers:

    • 03457 365 555**
    • +44 3457 365 555** if calling from abroad

    9am to 5pm Monday to Friday (including Bank holidays)
    Saturday 9am to 2pm and Closed Sunday

    I am the nominated user on the business card. Can I view card details of business cards in my app?

    Yes. You will see a limited amount of information in your app

* Calls may be recorded, monitored and used for training and compliance purposes. Calls to 0800 numbers are normally free from UK landlines and mobile phones.

** Calls may be recorded, monitored and used for training and compliance purposes. Call costs may vary dependent upon your service provider. Lines are open Monday to Friday 9:00am – 5:00 pm, Saturday 9:00am -2:00pm, Sunday Closed.