Thomas Cook ceases trading

We are here to help.

If you have been affected by the news that Thomas Cook has ceased trading, please check if you are ATOL protected via

If you are not ATOL protected and wish to follow the card disputes process, please send a written request with your transaction details, a copy of your booking reference and invoices to:

Bank of Ireland UK, Chargebacks Department, PO BOX 13, 1 Donegall Square South, Belfast, BT1 5LR

Please remember that we will NEVER ask you for your full card details, online banking log in information, passwords or security codes.

Be wary of fraudsters taking advantage of Thomas Cook’s collapse and pretending to be your bank or credit card company.