Manage your loan
Help to manage your existing Bank of Ireland UK Loan
If you have a query about an existing Bank of Ireland UK Loan
Recent applications (taken out after 5 November 2019)
For general enquiries please call us on 0345 600 2703.
If you are having financial difficulties please call us on 0800 169 2023.
If you are in arrears and unable to make your contractual repayments, please call us on 0800 169 2023. If you wish to make a payment on your outstanding arrears, please click here.
If you wish to make a complaint please call us on 0800 169 2024.
Lines are open Monday to Friday 8am to 7pm and Saturday 8am – 2pm. Closed Sunday and bank holidays.
If you’re calling about a loan you already have with us. Have your Loan Agreement Number handy. This will help us deal with your call more quickly. The number you need is 19 digits long and starts with 0007293. You can find it on any email, letter, or statement we’ve sent you.
If you’re calling about a loan you’ve applied for. Have your Reference Number handy. You’ll find it on the email we sent you about the progress of your application.
Bank of Ireland UK Loans (taken out before 5 November 2019)
These Bank of Ireland UK personal loans were provided by NIIB Group Limited trading as Northridge Finance. Bank of Ireland (UK) plc and NIIB Group Limited are Bank of Ireland Group companies.
For general enquiries or if you are experiencing problems please call on 0800 917 0926. Lines open Monday to Friday 9am to 5pm, Closed UK Bank Holidays.
If you wish to settle your agreement early in full, or would like to know what your current settlement figure is, this information can be obtained by going to the Online Settlement Figure page.
If you wish to make a partial settlement/over-payment, or pay arrears this can be done by via the Make a Payment page.
Alternatively you can write to Northridge at:
5th Floor, Bank of Ireland
1 Donegall Square South
If you wish to complain please click here.