Moving forward together





Latest Update

 

To register or log in for online servicing, click here. 

To download and register for the new app simply search ‘Bank of Ireland UK Credit Card’ in your app store. 
Apple App Store

For help with the registration process, please go to the Registration section in our FAQs or watch our video below. 

How to register and get started

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Who are Jaja?

In 2019, Bank of Ireland UK announced the sale of its existing UK Credit Card portfolios to Jaja Finance Ltd (Jaja). They became the UK Credit Card issuer for Bank of Ireland UK Credit Cards on 3 October 2020.

Jaja is a UK-based credit card provider regulated by the Financial Conduct Authority. Jaja’s team are passionate about their customers, offering products and services that provide simplicity, functionality, service and security. They share Bank of Ireland’s commitment to delivering outstanding customer service and we are proud to partner with them.

This change does not affect any other Financial Services products you may hold with Bank of Ireland UK.

Frequently Asked Questions

Registering for the app

Making a payment

  • I haven’t registered for the app or online servicing. How do I make a payment?
    To make a payment, we recommend you pay your credit card bill through your bank. Make your payment using sort code: 40-05-30 and account number: 84603605 and include your 16-digit card number as the payment reference.
  • I haven’t registered for the app or online servicing yet so how can I see my balance or pay my bill?
    Our Customer Services line also has an automated service that allows you to check your balance and make payments using a debit card without having to wait to speak to an agent. Call 0345 309 8099*, select the option for Customer Services and then the option to make a payment.
  • I’m worried that as I can’t make a payment in the app or my online servicing account, I’ll be charged a late payment fee.
    If you have been charged a fee and you don’t believe you should have, please contact us and we will discuss your individual circumstances with you.
  • Can I still pay my credit card bill through 365 online?
    You can still make a payment to your credit card account through 365 online by selecting ‘BOI Credit Card’ from the Bill Pay dropdown and using your 16 –digit card number as your payment reference. However, you will not be able to see any of your other credit card account details.

    To get the most out of the account servicing options available to you, we recommend you register as a new user on the Bank of Ireland Credit Card app or online service.

    Alternatively, you can pay your credit card bill through another bank using the following account details: sort code: 40-05-30 and account number: 84603605.

  • I have a standing order set up on my Bank of Ireland Current Account - do I need to change this?
    If you have a standing order set up to pay your Credit Card from your Bank of Ireland UK Current Account, we have updated the details to make sure your payments reach the correct account.
  • I have a standing order set up from another bank account - do I need to change this?
    Yes, you’ll need to use our new payment details:

    Sort code: 40-05-30
    Account No: 84603605
    Don’t forget to use your current 16-digit credit card number as your payment reference.

    If you’ve already made a payment using the old details, don’t worry – we’ve received your payment. Please use the new details the next time you make a payment.

  • Will there be any changes to how I pay my credit card?
    You are still able to make payments in branch, online, over the phone and by post. However, the timing of some types of payment have changed and we’ve summarised these below.

    Payment type Timing before the move to Jaja Timing now your account has moved to Jaja What’s changed?
    Direct debit Payment was deducted from your Bank Account on the payment due date shown on your credit card statement. Payment will be deducted from your Bank Account on the payment due date shown on your credit card statement. No change.
    Using 365 Bill Pay Payment was credited to your account the same working day if the payment is made before 5pm. Payments made after 5pm are credited to your account the next working day. Payment will be credited to your account the same working day if the payment is made before 4:30pm. Payments made after 4:30pm are credited to your account the next working day. The cut off time for same day payments moved from 5pm to 4:30pm.
    By Telephone/Online Banking Payment was credited to your account the same working day if the instruction was received before 5pm. Payment will be credited to your account the same working day if the instruction is received before 5pm. No change
    At a Bank of Ireland UK Branch (Cash) Payment was credited to your account in real-time (same working day). Payment will be credited to your account at the end of the next working day. Payment is credited to your account one working day later.
    At a Bank of Ireland UK Branch (Cheque or Credit Transfer) Payment was credited to your account at the end of the next working day. Payment will be credited to your account at the end of the next working day. No change
    At a non-Bank of Ireland UK Bank branch (Cash or Cheque) Payment was credited to your account within three working days. Payment will be credited to your account within three working days. No change
    By Post (Cheque) Payment was credited to your account within two working days of receipt. Payment will be credited to your account within two working days of receipt. No change
    At a Bank of Ireland ATM machine This service will no longer be available once your account moves to Jaja.
  • I have a payment arrangement with you, has that changed?
    Any payment arrangements you have agreed will not change as a result of the move to Jaja and you should keep making payments in line with that plan.

    • Card and PIN

    • I want to apply for a Bank of Ireland UK Credit Card; when will they be available again?
      We will be launching a new credit card, in partnership with Jaja, later on this year.
    • How do I activate my new card?
      Activate your new card in the app or in your online servicing account. Alternatively, make a Chip and PIN transaction or enter your PIN at a cash point.
    • What should I do with my Bank of Ireland Mastercard once I receive my new card?
      Once you’ve activated your new one, destroy your old card, ensuring you cut through the Chip, and safely dispose of your old card. Your old card will stop working after 30 days of receiving your new one, regardless of the expiry date printed on it.
    • Will my contactless limit still be £45 with my new card?
      Yes, a contactless limit of £45 per transaction will still apply. You’ll need to make one transaction using Chip & PIN before you can start using contactless.
    • Do I need to update my card details to make online purchases?
      Yes, if you use your card for any online services, for example Uber or Amazon, then make sure you update your account with your new card information.
    • My current Bank of Ireland Mastercard doesn’t expire for a while. Can I continue using this?
      Your old card will stop working after 30 days of receiving your new one, regardless of the expiry date on it. Activate your new Bank of Ireland UK Visa card as soon as you receive it.
    • Will my PIN still work?
      Yes. Your current PIN will continue to work: you will not receive a new PIN when you get your new Bank of Ireland UK Visa Credit Card from Jaja.
    • I’ve forgotten my PIN. How can I get a reminder?
      If you’ve forgotten your PIN you can view it in the app or in your online servicing account.
    • I've lost my PIN. How do I get a replacement?
      You can view your PIN immediately through the app and your online servicing account. You can also request a PIN reminder by calling us on 0345 309 8099*.
    • I tried to make a purchase and my credit card has been declined?
      To ensure your transaction is successful when you use your card, check that you have available credit to spend for any purchases you intend to make. As long as you have available credit you can try using your card again. If the problem persists, please contact us on 0345 309 8099*.
    • What happens if I'm away when my new Credit Card arrives from Jaja?
      If you’re away, your existing Credit Card will continue to work for 30 days after the new card has been issued.
    • Is there a difference between Visa and Mastercard?
      Visa and Mastercard are different card networks. Both types of card are widely accepted at millions of retailers in over 200 countries worldwide.

    Managing Your Account

    Features and Benefits

    Legal Information

    General

    Contact Us

    If you have a question, that hasn’t been answered here, you can call us on 0345 309 80991.

    Our current opening hours are:

    Monday Tuesday Wednesday Thursday Friday Saturday Sunday
    8am – 7pm 8am – 7pm 8am – 7pm 8am – 7pm 8am – 7pm 9am – 5pm 9am – 5pm

     

    1 Calls may be recorded, monitored and used for training and compliance purposes. Calls to 03 numbers cost the same as calls to 01 or 02 numbers and they are included in inclusive minutes and discount schemes in the same way. Call costs may vary dependent upon your service provider.